2nd line it support Work, Jobs in Earby (with Salaries)

Digital (IT) Service Desk Analyst
West Yorkshire Police —Bradford
- £30,333 a year
- Full-time
- Hybrid work
- Maintenance
- Communication skills
- Annual leave
- Work from home
Quick apply
8d
2nd Line IT Support Technician
Humnize —Ilkley
- £30,000 - £35,000 a year
- Continuous improvement
AI Solutions Technician
Seriun —Burnley
- £30,000 - £40,000 a year
- Full-time
- Azure
- SharePoint
- Software development
- Work from home
- Employee discount
Quick apply
Short-term Temporary Team Member
NEXT —Colne
- £8.28 - £12.71 an hour
- Part-time
- Customer service
- Employee discount
1d
Workplace Technology Adviser
Skipton Building Society —Skipton
- £33,050 a year
- Full-time
- Hybrid work
- Time management
- Analytics
- Annual leave
7d
IT Support Engineer (2nd / 3rd Line) – MSP Experience Required
Biometrics Match —Bradford
- £30,000 - £50,000 a year
- Full-time
- Azure
- System design
- Windows
- Free parking
Quick apply
IT Service Delivery Manager
Bradford Teaching Hospitals NHS Foundation Trust —Bradford
- £57,528 - £64,750 a year
- Full-time
- Budgeting
12d
Technical Systems Administrator
TPP —Leeds
- £45,000 a year
- Maintenance
- Windows
- Continuous improvement
Loss Prevention Officer- Bradford
NEXT —Bradford
- From £25,068 a year
- Weekend availability
- Computer literacy
- Travel
- Computer skills
SCHOOL BUSINESS SUPPORT OFFICER 2 RECEPTIONIST/ADMIN ASSISTANT
Lancashire County Council —Burnley
- £25,949 - £25,989 a year
- Full-time
- Front desk
- IT
- Communication skills
Trust Senior IT Technician
Oldham Council —Oldham
- £28,598 - £31,022 a year
- Travel
- Communication skills
- School
Senior IT Engineer
FluidOne —Chorley
- Weekend availability
- Travel
- Communication skills
- Employee assistance programme
Best Interests Assessor - (MCA and DoLS Team)
Calderdale Council —Halifax
- £37,280 - £45,091 a year
- Full-time
- Hybrid work
Flexible Residential Support Worker
Calderdale Council —Halifax
- £28,598 - £31,022 a year
- Experience working with children
- Annual leave
6d
Team Leader
Khidmat Centre —Bradford
- £13.50 an hour
- Part-time
- Writing skills
- Supervising experience
- Mentoring
- Free parking
Quick apply
Resettlement Worker
Lancashire Women —Preston
- £27,779.00 - £27,779.20 a year
- CRM software
- Computer literacy
- Computer skills
Quick apply
HGV Class1 Driver
Alliance Healthcare —Preston
- £16.43 an hour
- Full-time
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount

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Digital (IT) Service Desk Analyst

West Yorkshire Police -
Bradford

Quick apply

Job details

Permanent | Full-time
£30,333 a year
8 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Work from home
Employee discount
Sick pay

Qualifications

Technical troubleshooting
Desktop support
Incident queue management
IT service management
Maintenance
Service restoration
Technical support incident logging
Customer support
IT incident logging
Application support
Communication skills
Mobile devices

Full job description

Job title: Digital (IT) Service Desk Analyst
Salary: Starting at £30,333.00, progressively rising to £32,613.00 over 4 years.
Working pattern: This post is working flexi-time Monday to Friday, excluding bank holidays.
Contract: Permanent, full time
Location: Dudley Hill Centre, Harry Street, Bradford

Looking to grow your career in IT while making a real operational impact?

West Yorkshire Police is seeking a Digital Service Desk Analyst to deliver high quality, first and second line IT support across our complex and dynamic technology estate.

In this key role within the Digital Policing Directorate, you will be:

The first point of contact for our users relating to IT incidents, requests and technical queries helping to keep officers, staff and partner agencies operational around the clock.
You’ll provide fast and effective support across desktops, laptops, mobile devices, telephony, audio visual equipment and a wide range of applications used by more than 10,000 users.
Can work confidently both independently and as part of a busy team, managing a varied workload in a fast-paced environment.

Role and Responsibilities

You will provide technical support and guidance as part of the Force’s IT Service Desk, ensuring timely, accurate and customer focused service delivery. This includes diagnosing faults, resolving incidents, completing service requests, escalating complex issues and maintaining accurate records. You will also contribute to Digital Policing projects, system upgrades, routine maintenance, knowledge base updates, and continuous improvement activity.

Key duties include:

Providing 1st and 2nd line support across a wide range of IT systems and devices.
Logging, managing and prioritising incidents and requests in line with SLA/OLA standards.
Delivering technical assistance in person, over the phone and via remote tools.
Troubleshooting and resolving issues across desktops, laptops, mobile devices, printers, telephony and core applications.
Monitoring system queues to ensure timely responses and service continuity.
Maintaining and updating knowledge bases and sharing expertise with colleagues.
Supporting projects, system upgrades and new installations.
Working with users, internal teams, engineers and suppliers to resolve technical problems.
Acting as a key contact during major incidents and cyber security threats.
Carrying out routine maintenance to support system reliability and availability.

Expectations
To succeed in this role, you will be expected to:

Communicate clearly and concisely with users, colleagues and external suppliers.
Provide accurate technical advice and support.
Use diagnostic tools effectively to investigate and resolve issues.
Work confidently with technical documentation, procedures and standards.
Manage competing priorities in a fast paced environment.
Apply ITIL practices across incident, problem and request management.
Operate both independently and as part of a large Service Desk team.

Essential Criteria

Strong working knowledge of a range of computer applications.
Experience working within a busy technical Service Desk or customer facing environment.
Excellent customer service and communication skills.
Technical capability with industry standard equipment and systems.
Ability to prioritise workload and work effectively both independently and as part of a team.
Good understanding of ITIL Incident, Problem and Request Management – Desirable.
Recognised computing qualification (minimum Level 3) – Desirable.

Benefits/What We Offer
West Yorkshire Police staff can access a wide range of benefits designed to support work/life balance, wellbeing, development and financial security. These include:

Generous annual leave allowance - 27 days annual leave, rising to 32 days after five years of service, plus bank holidays.
Hybrid working, whereby you can work the majority of days from home (after initial training and approval). Office attendance is required minimum one day per week.
Membership of the West Yorkshire Pension Fund, a secure Defined Benefit CARE (Career Average Revalued Earnings) pension scheme.
Access to savings, discounts and cashback rewards through staff schemes, including eligibility to become a Blue Light Card member and membership to the Company Shop (membership fees to be paid by employee).
Access to Employee Assistance Service – accessible 24/7, providing counselling and financial advice for you and your immediate relatives.
Membership options for the Police Treatment Centre and The Police Children’s Charity (eligibility-dependent).
Opportunities for career development and training.
Supportive HR policies, including maternity, paternity and other family-friendly provisions.
A meaningful career with a clear sense of purpose supporting policing services that protect communities.
Option to sign up to our Cycle to work scheme (eligibility-dependent).
Opportunities to join staff networks, wellbeing groups and sports clubs.

How to Apply
This is an excellent opportunity to further your career as an IT professional and to develop your skills whilst making a direct and meaningful impact on operational policing.

All candidates MUST attach a CV and Cover Letter upon applying, otherwise the applications will be automatically rejected. The following personal information MUST BE REMOVED from the CV and Cover Letter:

Name
Age
Sex
Address

Applicants do not need to fill out information that is declared in the CV unless the field is mandatory.
The successful candidate will be subject to personal and financial vetting checks prior to appointment.

This post is suitable for job share. The application process will close at 23:55 hours on 30 August 2026.

Pay: £30,333.00 per year

Benefits:

Company pension
Cycle to work scheme
Employee discount
Sick pay
Work from home

Work Location: Hybrid remote in Bradford (West Yorkshire, Yorkshire and Humber Region)

Quick apply

Refine Your Search

2nd line it support jobs in earby

Digital (IT) Service Desk Analyst

2nd Line IT Support Technician

AI Solutions Technician

Short-term Temporary Team Member

Workplace Technology Adviser

IT Support Engineer (2nd / 3rd Line) – MSP Experience Required

IT Service Delivery Manager

Technical Systems Administrator

Loss Prevention Officer- Bradford

SCHOOL BUSINESS SUPPORT OFFICER 2 RECEPTIONIST/ADMIN ASSISTANT

Trust Senior IT Technician

Senior IT Engineer

Best Interests Assessor - (MCA and DoLS Team)

Flexible Residential Support Worker

Team Leader

Resettlement Worker

HGV Class1 Driver

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