Location
Swindon / Wiltshire
Other Locations
Bournemouth / Dorset
London / Greater London
Northampton / Northamptonshire
Dunfermline / Fife Region
Sheffield / South Yorkshire
Wakefield / West Yorkshire
Belfast / Antrim
Birmingham / West Midlands
Cardiff
Chester
Glasgow
Maidstone
Manchester
Norwich / Norfolk
Worthing
Edinburgh
Newcastle
Leeds
Salary
From £60,000
Contract
Permanent ( Full Time
)
Reference
3102
Closing Date
03 August 2026
Job description
We are looking for a proactive and self-motivated Manager, Risk and Control Partnering to join the Retail Risk business function to provide risk and control support to the Support business area within Group Customer Operations.
This role provides a fantastic opportunity to act as a first-line risk and regulatory expert, supporting our Collections & Recoveries, Bereavement, Power of Attorney, and Specialist Support processes within Support. You’ll play a key role in supporting BAU (Business As Usual) and Change activity, ensuring risks are understood and proportionate controls are in place, and issues under management are understood with robust action plans in place, ensuring compliance to regulation, supporting strong performance expectations and good customer outcomes in line with our strategic commitments.
We are happy to consider flexible working approaches to help you perform at your best.
The working hours (per week) for this role can be between 28 and 35 hours.
At Nationwide we offer hybrid working wherever possible. More rewarding relationships are supported through our hybrid approach, bringing colleagues together across our UK wide estate, whilst also supporting generous access to home working. We value our time in the office to solve problems, to learn, and to feel connected.
For this job you'll be located at our nearest regional office or hub. There will be a need to regularly connect with colleagues for collaboration and in some locations you’ll be expected to spend at least two days a week, or if part time you'll spend 40% of your working time, in the office. If your application is successful, your hiring manager will provide further details on how this works.
If we receive a high volume of relevant applications, we may close the advert earlier than the advertised date, so please apply as soon as you can.
What you’ll be doing
You’ll be working alongside your colleagues in Group Customer Operations and Retail Risk to achieve the Society’s strategic objectives whilst maintaining a safe risk environment. You’ll be working with business and change teams to ensure risks are identified, appropriately mitigated, and understood, maintaining the documented risk profile and supporting effective risk reporting.
You will also be collaborating extensively with stakeholders across a variety of business areas to provide insightful conduct, operational and regulatory risk expertise and insight that enables the Society to take opportunities and manage risks in pursuit of its objectives.
Furthermore, you will be supporting business teams to design, operate, and evidence a robust, effective, and efficient control environment, completing risk assessments and regulatory compliance assessments across the range of risk categories and applicable regulation. You will be maintaining the risk and control profile and regulatory footprint, supporting reporting into forums and committees as needed. You will need to stay abreast of regulatory and legislative change, which may impact the risk environment, and work with risk owners to ensure appropriate steps are in place to mitigate future risk or regulatory non-compliance.
About you
We are looking for someone who is self-driven, highly organised, enthusiastic, who has great stakeholder, influencing and time management skills. As a minimum, you’ll have:
Practitioner level experience working in a first-line risk environment within financial services, with applicable experience supporting Collections, Bereavement and Vulnerable Customer processes
Knowledge of the applicable regulation and legislation impacting the business area being supported
Experience in providing accurate, expert and pragmatic risk and regulatory advice to BAU and Change activity
Strong relationship management, communication, and influencing skills to help build trust and maintain relationships with a variety of stakeholders across all levels of the Society and externally
A proactive, collaborative, and solution-oriented approach
Our customer first behaviours put customers and members at the heart of how we work together. They are the set of behaviours that every colleague needs to display, in every role:
Feel what customers feel - We step into our customers’ shoes, using their feedback and insights to empathise with them and to understand their needs, so that every decision we make starts and finishes with our customers in mind
Say it straight - We are brave in speaking out and saying what we think – we’re honest and direct with good intent, openly sharing diverse perspectives to reach the best conclusions and using language everyone can understand
Push for better - We don’t settle for mediocrity, we challenge the status quo, taking responsibility for continuous improvement and personal development
Get it done - We prioritise what will have the greatest impact, we are decisive, and we take accountability for delivering brilliant customer outcomes
You can strengthen your application by showing how our customer first behaviours resonate with you, and where you may have already demonstrated these.
The extras you’ll get
There are all sorts of employee benefits available at Nationwide, including:
25 days holiday, pro rata
Access to private medical insurance
A highly competitive pension to help you build a strong foundation for retirement
Access to an annual performance-related bonus
Training and development to help you progress your career
A great selection of additional benefits through our salary sacrifice scheme
Life assurance to provide peace of mind for you and your loved ones in the event of your death
Wellhub – access to a range of free and paid options for health and wellness
Up to 2 days of paid volunteering a year
Banking – but fairer, more rewarding, and for the good of society
We forge our own path at Nationwide.
As a mutual, we’re owned by our members - those customers who bank, save or have a mortgage with us. We challenge the financial sector status quo. We don’t see customers as the engine of our own profit. We share our profits with them and put their needs first. Always there when they need us. Supporting them and their lives.
If you’re inspired by fairer finances, passionate about making a meaningful impact, and truly care about our customers, you’re one of us.
At Nationwide, you are challenged to grow and rewarded for doing so. Valued. Recognised. Inspired to be your best. As a community, we want our working lives to count. As a team, we celebrate what we achieve. As a standard-setter, we work for the good of customers, communities, and broader society.
We are purpose-driven. Uncompromisingly customer. Unstoppably Nationwide.
What to do next
If this role is for you, please click the ‘Apply Now’ button. You’ll need to attach your up-to-date CV and answer a few quick questions for us.
We respond to everyone, so we will be in contact shortly after the closing date to let you know the outcome of your application.
