Digital contact solutions Work, Jobs in Edinburgh (with Salaries)

Technical Product Owner (Customer Contact)
Sky —Livingston
- Full-time
- Hybrid work
- SQL
- Agile
- Communication skills
- Employee discount
9d
Digital Installations Support Apprentice
QA Apprenticeships —Edinburgh
- £20,000 a year
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Employee assistance programme
- Employee discount
13d
EUC Engineer
CGI —Edinburgh
- Full-time
- Customer service
- Windows
- Communication skills
Quick apply
Retail Customer Advisor (Edinburgh Cameron Toll) - 16 hours
Three UK —Edinburgh
- £13.72 an hour
- Part-time
- Customer service
- Employee discount
Quick apply
Data Analytics Officer
Audit Scotland —Edinburgh
- £36,664 - £40,928 a year
- Call to connect
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Work from home
4d
Site Administrative Assistant - Engineering Solutions
Plexus —Livingston
- Hybrid work
- Administrative experience
- AI
- Annual leave
- Employee assistance programme
6d
Food Service Auditor, Scotland (Independent Contractor)
NSF International —Edinburgh
- Weekend availability
- Hospitality
- Microsoft Office
- Driving
- Flexible schedule
Associate Director, ER&I (Energy, Resourcing and Industrials incl. Construction), Operations Industry & Domain Solutions, Engineering AI & Data, Technology & Transformation
Deloitte —Edinburgh
- Hybrid work
- Management
- Master's degree
- Business development
Manager, ER&I (Energy, Resources and Industrials), Operations Industry & Domain Solutions, Technology & Transformation
Deloitte —Edinburgh
- Hybrid work
- Microsoft Excel
- IT
- AI
1d
Energy Lead
Children First —Edinburgh
- £30,602 - £35,778 a year
- Weekend availability
- Hybrid work
- Communication skills
- Annual leave
Quick apply
1d
Deputy Director for Corporate Applications and Support Services
The Scottish Government —Edinburgh
- Full-time
- Presentation skills
- Agile
- IT
Cloud Intelligence Business Development Manager - EMEA, AWS Cloud Intelligence
AWS EMEA SARL (UK Branch) —Edinburgh
- Full-time
- Sales
- AWS
- Bachelor's degree
Assistant Project Manager/ Project Manager (Water Sector)
AECOM —Edinburgh
- Full-time
- Hybrid work
- Engineering
- Project management
- Organisational skills
Deputy Director for Infrastructure and Networks
Scottish Government —Edinburgh
- £97,819 a year
- Full-time
- Presentation skills
- Agile
- IT
Technical Product Owner (Home Service and Supply Chain)
Sky —Livingston
- Full-time
- SQL
- Agile
- Communication skills
- Employee discount
9d
Scrum Master
Version 1 —Edinburgh
- Full-time
- Hybrid work
- DevOps
- Data analysis skills
- AWS
- Employee assistance programme
- Employee discount
Quick apply
11h
Deputy Director for Corporate Applications and Support Services
Scottish Government —Edinburgh
- £97,819 a year
- Full-time
- Presentation skills
- Agile
- IT
Data Scientist - Water Sector
Stantec —Edinburgh
- Hybrid work
- Azure
- DevOps
- Machine learning
Business Architect Manager, Consumer, ERI & TMT, Operations Industry & Domain Solutions, Technology & Transformation
Deloitte —Edinburgh
- Hybrid work
- Microsoft Powerpoint
- No degree
- AI
1d
Associate Director, Operational Finance, GBS - Finance Transformation
Deloitte —Edinburgh
- Hybrid work
- Oracle
- Sales
- Project management

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Technical Product Owner (Customer Contact)

Sky -
Livingston

Apply Now

Job details

Full-time
9 days ago

Benefits

Company pension
Private medical insurance
Employee discount

Qualifications

Jira
SAFe
SQL
Confluence
Scrum
Agile
Figma
Communication skills

Full job description

Job ID: R0056829

Location

Livingston, West Lothian

Hours/week

37.5 hrs/week

Payrate range

Unknown

This role sits within UKI CTO Platforms, partnering with teams across Sky to modernise and evolve the technology platforms that power our Customer Contact capabilities across voice and digital channels. The team is responsible for the platforms, services and integrations that enable millions of customer interactions each year, supporting everything from sales and onboarding through to service, support and retention. Working at the heart of Sky's customer engagement ecosystem, the team delivers the technology foundations that help customers connect with Sky seamlessly, while enabling our contact centre agents and digital experiences to operate efficiently, intelligently and at scale.

What you’ll do

Breakdown complex problems through feature analysis.

Lead on technical analysis; breaking down complex features into development ready user stories.

Write clear and detailed technical features and stories with testable acceptance criteria and measurable benefits.

Maintain a prioritised data driven backlog of features and stories through refinements, planning and retrospectives.

Read and interpret technical documentation, including system specifications and architecture diagrams, and use these to guide decisions.

Build a strong understanding of how our systems work, how software is developed, tested and released.

Contribute to agile ceremonies and support good practice across the team, using your knowledge of Agile, Scrum and the Sky’s Scaled Agile Framework

Alongside product delivery, you will also look for opportunities to improve existing systems. This may be performance, reliability, security, or simplifying processes to help the team work more effectively.

Have a strong previous experience in a similar Technical Analyst or Product Owner role.

What you’ll bring

Proven experience in a Product Owner, Business Analyst or similar role, working closely with software engineering teams in an agile environment.
Strong skills in leading and facilitating technical discussions, shaping solutions and breaking down complex problems into clearly articulated backlog items with well-defined acceptance criteria.
Strong communication skills, with the ability to explain complex issues to both technical and non-technical stakeholders and ask the right questions at the right time.
Experience supporting and leading agile ceremonies, helping teams adopt effective agile practices and ways of working.
A proactive approach to identifying opportunities for improvement across the products, platforms and processes you support.
You will be comfortable using tools such as Jira, Confluence, Miro, Figma, Postman and SQL as part of your everyday work.

Benefits and perks

There's one thing people can't stop talking about when it comes to life at Sky: the perks. Here’s a taster:

Free Sky TV or NOW package, including Sky Sports and Sky Cinema

Pension package with up to 9% employer contribution

Private healthcare with mental health support

Aviva Digital GP and dental insurance

Discounts on Sky products, including Sky Mobile, Sky Broadband, Sky Glass and Sky Protect

Sharesave and Tech schemes

A range of Sky VIP rewards and experiences

How you’ll work

At Sky, we want to be a community that thrives by being together. Flexible working remains a key part of that. We want our people to have the best of both worlds – time working at home, as well as time in the office.

The hybrid working expectations for this role are 2 days in the office per week.

Your office base

This role is based at Watermark House, Livingston.

Who we are

We’re Sky, a leading media and entertainment company who connect millions with entertainment, sports, news and arts through innovative products and services. Working with us means you’ll be bringing the joy of a better experience to more people, every day. All so we can do better and deliver better for our customers, colleagues and society.

We’re an equal opportunity employer and value diversity at our company. We're a Disability Confident Accredited Employer, and welcome and encourage applications from all candidates. We will look to ensure a fair and consistent experience for all and will make reasonable adjustments to support you where appropriate. Please flag any adjustments you need as early as you can.

Just so you know: if your application is successful, we’ll ask you to complete a criminal record check. And depending on the role you have applied for and the nature of any convictions you may have, we might have to withdraw the offer.

To be eligible for this role you are required to have the appropriate right to work in the UK. Please be aware Sky does not offer sponsorship for this position.

To find out more about working with us, search #LifeAtSky on social media.

Apply Now

Refine Your Search

digital contact solutions jobs in edinburgh

Technical Product Owner (Customer Contact)

Digital Installations Support Apprentice

EUC Engineer

Retail Customer Advisor (Edinburgh Cameron Toll) - 16 hours

Data Analytics Officer

Site Administrative Assistant - Engineering Solutions

Food Service Auditor, Scotland (Independent Contractor)

Associate Director, ER&I (Energy, Resourcing and Industrials incl. Construction), Operations Industry & Domain Solutions, Engineering AI & Data, Technology & Transformation

Manager, ER&I (Energy, Resources and Industrials), Operations Industry & Domain Solutions, Technology & Transformation

Energy Lead

Deputy Director for Corporate Applications and Support Services

Cloud Intelligence Business Development Manager - EMEA, AWS Cloud Intelligence

Assistant Project Manager/ Project Manager (Water Sector)

Deputy Director for Infrastructure and Networks

Technical Product Owner (Home Service and Supply Chain)

Scrum Master

Deputy Director for Corporate Applications and Support Services

Data Scientist - Water Sector

Business Architect Manager, Consumer, ERI & TMT, Operations Industry & Domain Solutions, Technology & Transformation

Associate Director, Operational Finance, GBS - Finance Transformation

I want to receive the latest job alerts for digital contact solutions in edinburgh

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