Tenants liaison officer Work, Jobs in Edinburgh (with Salaries)

Tenant Liaison Officer
Firstcall Trade Services Ltd —Edinburgh
- From £27,000 a year
- Full-time
- Microsoft Office
- Construction experience
- In-person
- Free parking
Quick apply
22h
Tenants Liaison Officer
Kier Group —Dalkeith
- Full-time
- Microsoft Word
- Communication skills
Corporate Services Officer
Lar Property & Estate Management —Dunfermline
- £23,930 - £26,430 a year
- Part-time
- Microsoft Outlook
- Administrative experience
- Continuous improvement
- Free parking
- Bereavement leave
Quick apply
20h
Building Surveyor Area Based Regeneration - Waverley Court + Niddrie Mains Office
City of Edinburgh Council —Edinburgh
- £47,639 - £56,392 a year
- Contracts
- Construction experience
- Leadership
19h

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Tenants Liaison Officer
Kier Group —Dalkeith
You'll play a vital role in ensuring tenants have a positive experience throughout their home improvement journey, acting as the key point of contact between…
Tenant Liaison Officer
Firstcall Trade Services Ltd —Edinburgh
A full UK driving licence and access to your own vehicle would be preferred. Keeping accurate records of calls, visits, appointments and tenant communications.
From £27,000 a year
Quick apply
22h

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tenants liaison officer jobs near edinburgh

Tenant Liaison Officer

Firstcall Trade Services Ltd -
Edinburgh

Quick apply

Job details

Temp to perm | Full-time
From £27,000 a year
22 hours ago

Benefits

Free parking
Casual dress
Company pension
On-site parking

Qualifications

Driving Licence
Stakeholder liaison
Microsoft Office Suite
Email software
Complaint handling
Microsoft Office
Tenant engagement
Appointment booking and call handling
Client services
Customer interaction
Construction experience

Full job description

TENANT LIAISON OFFICER – KITCHEN & BATHROOM UPGRADES

Location: Edinburgh
Company: Firstcall Trade Services Ltd
Pay: Competitive, depending on experience
Contract: Full-time, fixed-term contract with the potential for ongoing work

Firstcall Trade Services Ltd is looking for an organised, approachable and confident Tenant Liaison Officer to support a major kitchen and bathroom upgrade programme in occupied Council homes across Edinburgh.

You will act as the main point of contact between tenants, our site teams and the client, helping to ensure that residents are fully informed, supported and prepared throughout the works.

THE ROLE

Your responsibilities will include:

Contacting tenants to arrange surveys, appointments and installation dates
Explaining the scope of the kitchen and bathroom works and what tenants should expect
Supporting tenants with colour and finish selections
Carrying out pre-start visits and ensuring tenants are ready for work to begin
Maintaining regular communication with tenants throughout the installation
Providing additional support to elderly, vulnerable or anxious residents
Responding professionally to questions, concerns and complaints
Liaising closely with the Contracts Manager, Site Foreman, operatives and client representatives
Providing tenants with updates regarding access, delays or changes to the programme
Keeping accurate records of calls, visits, appointments and tenant communications
Monitoring tenant satisfaction and helping to resolve issues promptly
Attending site and progress meetings when required
Completing post-work satisfaction checks and gathering feedback

ABOUT YOU

We are looking for someone who is:

Friendly, patient and confident when dealing with people
An excellent communicator, both verbally and in writing
Organised and able to manage several appointments and priorities
Calm and professional when handling concerns or difficult situations
Understanding of the needs of residents living in occupied properties
Comfortable working between the office and sites across Edinburgh
Confident using email, Microsoft Office and electronic record systems
Able to work independently while remaining part of a wider project team

Previous experience in tenant liaison, resident engagement, housing, customer service or construction would be advantageous. Experience supporting kitchen and bathroom replacement programmes or working within social housing is desirable but not essential.

A full UK driving licence and access to your own vehicle would be preferred.

WHAT WE OFFER

Competitive pay based on experience
The opportunity to support an important housing improvement programme
A varied role involving office, site and tenant-facing work
Support from an experienced contracts and operational team
The potential for ongoing employment following completion of the programme

To apply, please submit your CV along with a brief explanation of your relevant experience and why you would be suitable for the role.

Firstcall Trade Services Ltd is an equal opportunities employer.

Pay: From £27,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

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Tenant Liaison Officer