2nd line support Work, Jobs in Eggborough, Nyk (with Salaries)

1st/2nd Line IT Support - £27,000-£34,000
Humnize —Wetherby
- £27,000 - £34,000 a year
- Rotating shift
- Azure
- Computer networking
- Communication skills
- Free parking
IT Support Coordinator
Openwork UK Ltd —Leeds
- Up to £32,500 a year
- Hybrid work
IT Support Analyst -2nd Line
DFS —Doncaster
- Overtime
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
IT Support Coordinator
The Openwork Partnership —Leeds
- Up to £32,500 a year
- Hybrid work
1st-2nd Line IT Support Engineer
ITM Power PLC —Sheffield
- Full-time
- Microsoft Outlook
- Writing skills
- Windows
- Free parking
- Employee assistance programme
Quick apply
IT Field Engineer
TIEVA —Leeds
- £29,000 a year
- Full-time
- Azure
- Microsoft Office
- Travel
- Employee assistance programme
- Life insurance
Quick apply
Service Desk Engineer - 3rd Line
TIEVA —Leeds
- £32,000 - £35,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Mentoring
- Annual leave
- Employee assistance programme
Quick apply
Mainframe Academy
NEXT —Pontefract
- £26,000 a year
- Full-time
- Analysis skills
- Software development
- AI
- Free parking
- Employee discount
IT Infrastructure Engineer
Pavers —York
- Full-time
- Communication skills
- Free parking
- Employee discount
Quick apply
2d
Work Flow Information Analyst
NEXT —Pontefract
- £13.33 an hour
- Call to connect
- Databases
- Time management
- Analytics
- Free parking
- Employee discount
2d
Onsite Engineer
OCU Group —Leeds
- Full-time
- Continuous improvement
- In-person
- Communication skills
Quick apply
Technical Systems Administrator
TPP —Leeds
- £45,000 a year
- Maintenance
- Windows
- Continuous improvement
Delivery Manager
Financial Conduct Authority —Leeds
- £74,900 - £100,000 a year
- Full-time
- Agile
- Leadership
- Annual leave
Product Development Manager
NEXT —Doncaster
- From £66,618 a year
- Full-time
- Team management
- Agile
- Leadership
- Free parking
- Employee discount
1d
Developer / Senior Developer
NEXT —Pontefract
- £42,100 - £59,400 a year
- Full-time
- Continuous improvement
- Software development
- Communication skills
- Free parking
- Employee discount
14d
Senior Vulnerability Management Engineer
NEXT —Pontefract
- £50,692 - £68,170 a year
- Full-time
- Mentoring
- AI
- Free parking
- Employee discount

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IT Technician
Eagle Eye Innovations ltd —Lincoln
Due to the nature of elements of the role, the successful applicant must be a UK National and may be required to successfully complete National Security Vetting…
£30,500 - £34,200 a year
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7d
1st/2nd Line IT Support - £27,000-£34,000
Humnize —Wetherby
A full, clean driving licence and access to your own vehicle (site visits are part of the role). The role is the first point of contact for clients, but it goes…
£27,000 - £34,000 a year

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1st/2nd Line IT Support - £27,000-£34,000

Humnize
Wetherby

Apply Now

Job details

Permanent
£27,000 - £34,000 a year

Benefits

Free parking
Free flu jabs
Company pension
Private medical insurance

Qualifications

Microsoft Windows Server
Technical troubleshooting
Customer service call handling
ITIL Certification
Driving Licence
Azure
Inbound customer enquiry call handling
Kubernetes
Ticket management
ITIL
Ticket management systems
Technical support incident logging
Computer networking
Customer support
VMWare
Fault diagnosis and repair
Communication skills
Microsoft Azure
PowerShell scripting
Help desk

Full job description

We’re working with an established and progressive IT managed services provider based in Wetherby that’s been certified as a Great Place to Work.

They’re not your average MSP. Their clients include government departments, police forces, and organisations handling highly classified data — which means the tech is serious, the standards are high, and the work genuinely matters. They’re vendor-agnostic too, so you’ll get your hands on a broad range of enterprise technology including VMware, Cisco, Checkpoint, Fortinet, Dell, Linux, Windows Server, MS Azure/O365, and even Kubernetes.

Their Wetherby office is something special — it was a finalist in the Inspired Spaces North awards — and was officially voted a Great Place to Work.

We’re helping them find a Service Support Engineer to join their Service Support Team — the engine room of the wider technical operation. This team combines what were traditionally separate 1st and 2nd line functions, so the work is varied and the learning curve is rewarding.

If you’re a strong 1st liner ready to step up, or an established 2nd liner looking for somewhere you’ll genuinely enjoy working, this is one to look at seriously.

What you’ll be doing

The role is the first point of contact for clients, but it goes well beyond answering calls and logging tickets. You’ll be diagnosing and resolving faults, coordinating patching and upgrades across client environments, managing tickets through to resolution within SLAs, and keeping clients informed throughout.

You’ll also visit client sites and data centres for installation work, fault diagnosis, and consultancy — so no two weeks look the same. On top of the day-to-day, you’ll contribute to the team’s knowledge base, coach colleagues, and get involved in service upgrades and smaller project work. There’s also the potential to join the out-of-hours on-call rota down the line.

The team works a rotating shift pattern: typically two weeks of earlies (08:00–16:30) followed by one week of lates (09:30–18:00), Monday to Friday, with an hour for lunch. There’s also flexibility for the occasional work-from-home day when needed.

What they’re looking for

At least 12 months in a technical helpdesk, service desk, or IT support role (or equivalent experience supporting Azure/O365, networking, Windows/Linux Server, or VMware environments)
Experience diagnosing technical problems at 1st/2nd line level
A foundation-level industry certification such as Microsoft Fundamentals, CompTIA, ITIL Foundation, or Fortinet Fundamentals
Experience using helpdesk or ticketing software
Strong communication skills — you can explain technical issues clearly to non-technical people
A genuine commitment to first-class customer service
A full, clean driving licence and access to your own vehicle (site visits are part of the role)

It would also be great if you had:

An associate or administrator-level certification from Microsoft, Cisco, Fortinet, RedHat, Checkpoint, or in Kubernetes
Knowledge of the ITIL framework
Experience with PowerShell, Ansible, or patch management
Familiarity with Kubernetes and containerised solutions
An understanding of networking fundamentals or cybersecurity basics

Benefits

25 days holiday rising to 29 (+ bank holidays) + an additional day off for your birthday
Fully funded BUPA Medical and Dental cover after probation + 3x Death in Service
Company Pension — 3% employer, 5% employee (you can contribute more)
£100 gross per month cost of living allowance
Circa £50 net per month fuel contribution for travelling to work
2 weeks full pay Paternity Leave
12 weeks full pay Maternity Leave + statutory for the remainder
Up to 1 month paid long-term absence + 10 days paid for infrequent unconnected absence
Free parking with EV charging points
Free flu jabs

Interview process

Our screening process is designed to save everyone time. If you meet the requirements above, we’ll invite you for a video interview with us to discuss your experience and learn more about you. We’ll then shortlist and submit your details to our client.

The next stage is a face-to-face interview at their Wetherby office with the hiring manager and team leader. Following that, a decision will be made.

Please note: You’ll need to be prepared to undergo security vetting and complete police questionnaires as a condition of employment.

Equal Opportunity: Humnize represents clients that are equal opportunity employers and do not discriminate based on race, nationality, gender, religion, age, sexual orientation, marital status, disability, or any other protected category. We and our clients celebrate diversity and are committed to creating inclusive environments for all employees.

Please note: in line with the UK employment law, candidates must be eligible to live and work in the UK, and upon offer, proof of eligibility will be required.

Apply Now

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2nd line support jobs in eggborough, nyk

1st/2nd Line IT Support - £27,000-£34,000

IT Support Coordinator

IT Support Analyst -2nd Line

IT Support Coordinator

1st-2nd Line IT Support Engineer

IT Field Engineer

Service Desk Engineer - 3rd Line

Mainframe Academy

IT Infrastructure Engineer

Work Flow Information Analyst

Onsite Engineer

Technical Systems Administrator

Delivery Manager

Product Development Manager

Developer / Senior Developer

Senior Vulnerability Management Engineer

Other jobs to consider

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