& communication system Work, Jobs in Elsenham And Henham, Ess (with Salaries)

Client Relationship Manager (Maternity Cover)
Source Facilties Maintenance Limited —Bishop's Stortford
- Up to £40,000 a year
- Temporary
- Hybrid work
- CRM software
- Maintenance
- Administrative experience
Quick apply
Duty Manager
Coach Travel Group —Stansted Airport
- £38,000 - £46,000 a year
- Full-time
- Analysis skills
- IT
- In-person
- Free parking
Quick apply
Learning & Development Advisor - 1 year FTC
St Elizabeth's Centre —Much Hadham
- £34,787 - £36,672 a year
- Full-time
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
Customer Service Advisor
National Express —Stansted
- £14.35 an hour
- Weekend availability
- Customer service
- English
- Communication skills
- Employee assistance programme
4d
Technical Services Manager
JMC Aviation —Stansted
- Monday to Friday
- Management
- Bachelor's degree
- Leadership
- Employee assistance programme
Operations Controller
London Jet Centre —Stansted
- From £27,000 a year
- Weekend availability
- Customer service
- English
- Organisational skills
- Free parking
Quick apply
Digital Manager
Equans —Hatfield
- £55,000 - £65,000 a year
- Full-time
- Microsoft Office
- Mentoring
- Organisational skills
- Annual leave
- Employee assistance programme
Training Officer
ABM UK —Stansted
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Employee discount
Quick apply
Bilingual CfD Qualified Sessional Counsellor - Talking Therapies Service (Remote or Hybrid)
Nouvita —Hatfield
- £25 - £27 an hour
- Hybrid work
- Bilingual
- Spanish
- Travel
Salesforce Developer
Redgate —Cambridge
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Heavy lifting
- Salesforce
- APIs
- Annual leave
7d
Safety & Compliance Officer
JMC Aviation —Stansted Airport
- £350 a day
- Monday to Friday
- Computer literacy
- Maintenance
- English
Estimator/Surveyor
Murphy's Building Services Ltd (MBS.uk) —Great Dunmow
- £55,000 - £65,000 a year
- 8 hour shift
- Computer literacy
- Maintenance
- Project management
- Free parking
- Profit sharing
Quick apply
6d
IT Desktop Support
Axiom Technologies —Histon
- Part-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
Portfolio Manager
Motability Foundation —Harlow
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Cloud Engineer
COPPER CLICK LTD —Chelmsford
- £78,000 - £87,700 a year
- Full-time
- Azure
- Computer Science
- DevOps
- Free parking
- Annual leave
Quick apply
Membership Advisor & PT
Anytime Fitness Brentwood —Brentwood
- Up to £35,000 a year
- Full-time
- Salesforce
- Analysis skills
- In-person
- Gym membership
Quick apply
CfD Qualified Sessional Counsellor - Talking Therapies Service (Remote or Hybrid)
Nouvita —Hatfield
- £25 - £27 an hour
- Hybrid work
- Travel
- IT
- Communication skills
- Flexible schedule
Sustainability Innovation Analyst
BSI —Cambridge
- Full-time
- PMP
- Analysis skills
- Project management
- Annual leave
- Flexible schedule
IT Specialist
AutoIdeal —Welwyn
- £900 a week
- Full-time
- Software troubleshooting
- Customer service
- IT
Quick apply
12d
IT Service Desk Analyst
Hexcel Corporation —Duxford
- Full-time
- Customer service
- Windows
- Analysis skills
6d

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& communication system jobs near elsenham and henham, ess

Client Relationship Manager (Maternity Cover)

Source Facilties Maintenance Limited
Bishop's Stortford

Quick apply

Job details

Temporary
Up to £40,000 a year

Qualifications

CRM software
Driving Licence
Facilities management
Maintenance
Administrative experience
Presentation skills
Driving
Customer relationship management
Organisational skills
Relationship management
Contracts
Account management
Communication skills

Full job description

Client Relationship Manager (Maternity Cover)

Location: Hybrid Working / Client Sites / London Travel Required

Contract: Fixed-Term (Maternity Cover)

Salary: OTE £35,000 – £40,000 per annum

About Source FM

Source FM is a growing facilities management business focused on delivering exceptional service and building long-term client partnerships. We pride ourselves on being proactive, responsive, and committed to helping our clients achieve their objectives.

We are looking for a highly organised and relationship-focused Client Relationship Manager to join our Client Services team on a fixed-term maternity cover contract.

This is an excellent opportunity for an experienced Account Manager, Client Relationship Manager, Customer Success Manager, or facilities management professional who enjoys building strong client relationships, improving client outcomes, and contributing to business growth.

Whilst facilities management experience is not essential, candidates with experience in property services, compliance, maintenance, construction support services, customer success, business services, or other service-led industries will be particularly well suited to the role.

The Role

As Client Relationship Manager, you will be responsible for managing a portfolio of key client accounts, ensuring high levels of client satisfaction, contract retention, and account development.

You will act as the primary point of contact for your clients, building trusted relationships with key stakeholders and ensuring their expectations are understood, communicated, and delivered by our operational teams.

The role focuses on protecting and strengthening client relationships by identifying risks before they become problems, resolving concerns proactively, gathering meaningful client feedback, and uncovering opportunities to improve service delivery and account growth.

You will maintain a visible presence across your client portfolio through regular meetings, site visits, and engagement activities, including attendance at weekly client meetings in London and other specified client locations.

This role is not responsible for operational delivery but is responsible for ensuring the client experience remains exceptional.

Key ResponsibilitiesClient Relationship Management

Act as the primary relationship owner for allocated client accounts.
Build and maintain strong relationships with key client stakeholders.
Conduct regular client review meetings and performance discussions.
Ensure client expectations are clearly understood and communicated internally.
Manage client concerns and complaints through to successful resolution.
Maintain stakeholder maps and account relationship plans.

Client Satisfaction & Service Improvement

Monitor client satisfaction scores, audits, feedback, and service performance.
Review client portal data and identify emerging trends, risks, and opportunities.
Investigate client concerns and identify root causes.
Work closely with operational teams to implement service improvements.
Track actions through to completion and ensure accountability.
Act as the voice of the client within the business.

Account Development & Retention

Develop and maintain account development plans.
Identify opportunities to expand services within existing accounts.
Support quotation opportunities and commercial discussions.
Monitor client retention risks and implement recovery plans where required.
Support contract renewal and retention activities.
Build trusted advisor relationships that strengthen long-term partnerships.

Client Engagement & Insight

Organise and coordinate client engagement events and relationship-building activities.
Prepare event proposals, budgets, objectives, and success measures for Director approval.
Issue client surveys and feedback questionnaires.
Analyse client feedback and communicate findings and recommendations internally.
Produce client health and engagement reports where required.

Communication & Administration

Attend weekly client meetings in London and other specified locations.
Record meeting minutes, actions, decisions, and client communications within the CRM system.
Maintain accurate client records and account information.
Ensure communications are professional, timely, and accurate.
Coordinate effectively with operational and leadership teams.

What We're Looking For

The ideal candidate will have:

Experience in account management, client relationship management, customer success, facilities management, or similar client-facing roles.
Excellent communication and stakeholder management skills.
Strong relationship-building ability and commercial awareness.
A proactive approach to problem solving and service improvement.
Experience managing multiple client accounts simultaneously.
Strong organisational and administrative skills.
Confidence leading client meetings and presenting to stakeholders.
Experience using CRM systems.
A full UK driving licence and willingness to travel regularly.

Experience within facilities management, property services, compliance, maintenance, construction support services, or wider service-led industries would be advantageous but is not essential.

Success in This Role

You will be successful if you:

Build trusted relationships with clients and stakeholders.
Maintain high levels of client satisfaction.
Identify and resolve issues before they impact the client experience.
Support contract retention and renewal activity.
Generate opportunities for account growth.
Deliver successful client engagement initiatives.
Use client feedback and performance data to drive continuous improvement.
Become a trusted advisor to both clients and operational teams.

Why Join Source FM?

Be part of a growing and ambitious business.
Work closely with senior leadership and key client stakeholders.
Opportunity to make a genuine impact on client experience and business growth.
Supportive and collaborative team environment.
Flexible and hybrid working opportunities.
Competitive salary and benefits package.

Our Philosophy

At Source FM, success is measured not by how many problems we react to, but by how many we prevent.

We are looking for someone who shares that mindset and can help strengthen client relationships, improve service outcomes, and contribute to the continued growth of our business.

Pay: Up to £40,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

& communication system jobs in elsenham and henham, ess

Client Relationship Manager (Maternity Cover)

Duty Manager

Learning & Development Advisor - 1 year FTC

Customer Service Advisor

Technical Services Manager

Operations Controller

Digital Manager

Training Officer

Bilingual CfD Qualified Sessional Counsellor - Talking Therapies Service (Remote or Hybrid)

Salesforce Developer

Safety & Compliance Officer

Estimator/Surveyor

IT Desktop Support

Portfolio Manager

Cloud Engineer

Membership Advisor & PT

CfD Qualified Sessional Counsellor - Talking Therapies Service (Remote or Hybrid)

Sustainability Innovation Analyst

IT Specialist

IT Service Desk Analyst

I want to receive the latest job alerts for & communication system in elsenham and henham, ess

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