Informatics specialist Work, Jobs in Eng (with Salaries)

Application Support Analyst
Clinisys —Woking
- Hybrid work
- Mentoring
- Organisational skills
- Training & development
Research Fellow in Root-Fungi Interactions for Climate-Resilient Crops
Cranfield University —Cranfield
- £38,655 a year
- Full-time
- Doctoral degree
- University
- Communication skills
Public Health Analyst Apprentice
Northumberland County Council —Morpeth
- £35,412 - £39,152 a year
- Full-time
- Hybrid work
- Data analysis skills
- Master's degree
- Analysis skills
- Annual leave
Quick apply
9d
Patient Systems Officer
Tees, Esk and Wear Valleys NHS Trust —Middlesbrough
- £32,073 - £39,043 a year
- Full-time
- Microsoft Powerpoint
- Computer literacy
- SQL
8d
Senior Scientist - ELN & Data Specialist, Global Technical Development
Orchard Therapeutics —London
- Full-time
- Hybrid work
- Laboratory experience
- Bachelor's degree
- Continuous improvement
Quick apply
EPR Training Lead
Tees, Esk and Wear Valleys NHS Trust —Middlesbrough
- £39,959 - £48,117 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Computer literacy
- Supervising experience
8d
Digital Medicines Programme Lead
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Seaton Delaval
- £66,582 - £77,368 a year
- Full-time
- Management
- Continuous improvement
- Leadership
2h
Chief Technology Officer (CTO)
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Southampton
- £94,356 - £108,814 a year
- Full-time
- Master's degree
- AI
- Leadership
11d
Genetic Technologist
Oxford University Hospitals NHS Foundation Trust —Oxford
- £32,073 - £39,043 a year
- Full-time
- Microsoft Powerpoint
- Laboratory experience
- Databases
11d
IT Project Manager at BRVZ IT-Services UK (m / f / x)
Strabag —London
- Full-time
- English
- Travel
- Organisational skills
- Annual leave
4d
Deputy Information Business Partner
Central London Community Healthcare NHS Trust —London
- £58,133 - £65,261 a year
- Full-time
- Rehabilitation centre
- Training & development
9d
Scientific Data Management Lead
Pharmaron —Hoddesdon
- Hybrid work
- Scripting
- Communication skills
Software Engineer - Materials Management
BIOVIA —Cambridge
- Hybrid work
- Computer Science
- Agile
- Communication skills
- Flexible schedule
Junior Materials Data Scientist
Lucideon —Stone
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
Quick apply
EPR and PEP Clinical Implementation Lead
Hampshire and Isle of Wight Healthcare NHS Foundation Trust —Southampton
- £66,582 - £77,368 a year
- Full-time
- Master's degree
- Supervising experience
4d
Head of Analytics
The Christie NHS Foundation Trust —Manchester
- £66,582 - £77,368 a year
- Full-time
- Team management
- Training & development
- Analytics
Scientific Data Engineer
BIOVIA —Cambridge
- Doctoral degree
- Master's degree
- Machine learning
Marketing Specialist
Clinisys —Woking
- Hybrid work
- Marketing
- Analysis skills
- Bachelor's degree
Principal Solution Sales Advisor, BIOVIA Lifesciences
MEDIDATA —London
- Remote
- Spanish
- Business development
- Communication skills
- Annual leave
Head of Cyber Security - Operational
Sherwood Forest Hospitals NHS Foundation Trust —Sutton-In-Ashfield
- £66,582 - £77,368 a year
- Full-time
- Leadership
1d

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informatics specialist jobs near eng

Application Support Analyst

Clinisys -
Woking

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Job details

Permanent

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
Mentoring junior staff
IT service management
Ticket management
Change management
Service restoration
Staff training
Ticket management systems
Mentoring
Technical support incident logging
Organisational skills
Customer support
Customer interaction
Training & development
AI
Communication skills
Help desk

Full job description

Building an AI‑first organisation is central to Clinisys’ purpose and the impact we deliver. As a global provider of intelligent diagnostic informatics solutions, we build AI‑enabled, cloud‑based platforms to enhance diagnostic workflows across healthcare, life sciences, and public health. By applying intelligent technology thoughtfully and responsibly, we help laboratories and testing environments operate more effectively, generate meaningful insights at scale, and ultimately support healthier and safer communities. Operating across more than 30 countries, Clinisys expects all colleagues—regardless of role or function — to work confidently with AI‑enabled tools, apply digital and analytical thinking, and continuously adapt as technologies evolve, must drive an AI first sense of purpose and urgency.

Clinisys has built an unrivalled reputation for deploying complex diagnostic networks and academic centres – and is the only provider to repetitively deliver to all disciplines end-to-end – at scale. Fostering healthier communities.

Job Description

The Application Support Analyst will work within the Service Management environment administrating and resolving incidents as logged by Clinisys customers within Service Level Agreement timescales as directed by the Service Desk Manager and the Support Director to satisfy the customer and business requirements.

Please note this is a permanent role comprising a five-day week with shifts to cover our core hours of 08:00 – 20:00 for Monday to Friday. Hybrid working model with 3 days in the Woking office.

Responsibilities:

To be responsible for the administration of all incidents raised with the service desk from our customers.
To be fully conversant with the core functionality of Pathology products and that of general disciplines.
To partake in the help desk shifts as required.
To fully understand the service Clinisys has been engaged to deliver in line with contractual and other customer expectations.
To develop and maintain rapport with end users by displaying a detailed understanding of their IT environment and Pathology issues/pressures.
To establish and maintain elevated levels of call ownership - resolving, progressing, and managing all calls to a satisfactory conclusion on the Clinisys call management system, ensuring that appropriate parties (including the customer) are kept up to date on call progress.
To establish a quality working relationship with end users and solve their problems in a timely fashion by using and developing diagnosis, analytical, problem solving, discipline specific and technical skills to achieve Service Levels.
To work with the Senior Application Support Analyst and Application Support Specialist for mentoring and development of diagnosis, analytical, problem solving, discipline specific and technical skills to achieve service levels.
To understand and operate the escalation procedure within the defined limits of time, knowledge, and level of contracted support.
To partake in the training of clients and other members of staff as and when required to resolve or aid resolution of service desk incidents.
To participate in an on-call rota after a qualifying period.
Assist in paid out-of-hours work when requested.
To attend team meetings and agreed training courses.
To be responsive to reasonable requests from your line manager team.
Contribute to and support Pathology team members and build knowledge base.
To progress personal development and encourage the development of other team members.
To complete administrative duties, e.g. holiday, sickness, and overtime forms in a timely manner.

Knowledge, skills, abilities:

Experience of IT systems
Strong motivational skills – can deliver the tasks in difficult circumstances.
Excellent verbal and written communication skills; including communicating with technical and non-technical clients and staff at all organisational levels.
Ability and willingness to work independently.
High-level of customer service skills.
Excellent decision making, and critical and problem-solving skills.
Strong planning and organisational skills.
Adaptability / flexible to changing demands.
Ability to implement and manage change.

Ideally:

Knowledge of Laboratory procedures in a relevant discipline.
Experience in an IT Service Desk environment.
Awareness of a Ticketing System for case logging, progression, and resolution.

This role requires a working knowledge of Artificial Intelligence (AI) technologies and the ability to leverage them to improve processes and outcomes. A core understanding of AI concepts is required and must be able to demonstrate the use of AI tools in a professional setting.

Onboarding
As part of our onboarding process, all new employees will be required to attend / travel to the office on their first day of employment. This requirement is essential for onboarding activities, including the identity verification, completion of necessary documentation, receiving your IT equipment, introductions to key team members, and orientation to Clinisys policies and procedures.

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Refine Your Search

informatics specialist jobs in eng

Application Support Analyst

Research Fellow in Root-Fungi Interactions for Climate-Resilient Crops

Public Health Analyst Apprentice

Patient Systems Officer

Senior Scientist - ELN & Data Specialist, Global Technical Development

EPR Training Lead

Digital Medicines Programme Lead

Chief Technology Officer (CTO)

Genetic Technologist

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Scientific Data Management Lead

Software Engineer - Materials Management

Junior Materials Data Scientist

EPR and PEP Clinical Implementation Lead

Head of Analytics

Scientific Data Engineer

Marketing Specialist

Principal Solution Sales Advisor, BIOVIA Lifesciences

Head of Cyber Security - Operational

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