Online Retail Customer Service Assistant
John Greed Jewellery is an online jewellery retailer that dispatches all of our orders from our Lincoln warehouse.
- Location: Firth Road Warehouse, Lincoln
- Pay: £14.01 per hour
- Working Hour: ranging between 08:00 - 22:00 7 days a week
- Contract: Casual (Christmas Peak Season September to December)
Be Part of the Festive Magic!
Are you ready to dive into the most magical and exhilarating time of the year? This is a genuine opportunity to join the John Greed Jewellery family during our most legendary season!
At John Greed Jewellery, Christmas is where we shine brightest. We are looking for high-energy, dedicated individuals who aren't afraid of a fast-paced, busy environment. This isn't just a job; it's a chance to be part of a supportive team that feels like home while working hard to deliver Christmas joy. If you have the passion and the stamina to thrive during our festive peak, we want to hear from you!
The Festive Perks
- £14.01 per hour
- Casual contract for the Christmas peak period
- Shifts available up to 45 hours per week
- Full structured induction and training provided
- Friendly, supportive working environment
- A chance to build skills and grow within our wonderful John Greed Jewellery family
Available Roles Customer Service Assistant (Firth Road Warehouse)
- Supporting customers via email and other communication channels
- Resolving customer queries professionally
- Working closely with warehouse and other departments
- Providing an excellent customer experience
- Assisting customers with order tracking and status inquiries
- Processing returns, exchanges, and refunds in accordance with company policy
- Handling customer enquiries about product details and availability
- Managing customer feedback and complaints with a focus on quick resolution
- Maintaining accurate records of customer interactions and communication history
Your Working Environment
Our workplace is a high-energy, fast-paced environment where unwavering commitment and tireless dedication are the keys to our success. It is important to note that this is not a massive, impersonal warehouse operation; instead, we are a specialised site focused on the careful picking, packing, and personalising of individual jewellery items for our online customers. While our Customer Service team operates from a dedicated office space within our Firth Road warehouse site, the surrounding area is highly active during our peak season and can get loud and busy. We expect a formidable work ethic from every team member as we strive for excellence. While we pride ourselves on being a supportive and inclusive family that feels like home, we are united by a relentless drive to work hard and deliver Christmas joy.
What We're Looking For
We're looking for hardworking new team members who are:
- Clear and professional in both written and verbal communication, ensuring every customer feels heard and valued
- Patient and empathetic when resolving complex customer enquiries, maintaining a friendly and helpful tone even under pressure
- Proficient with digital communication tools and email platforms to provide swift, accurate support
- Highly organized with the ability to manage multiple customer requests efficiently without compromising on quality
- Trustworthy and discreet when handling sensitive customer information and maintaining data privacy
- Dedicated team players who are exceptionally reliable and committed to delivering Christmas joy to our customers
Previous warehouse or customer service experience is beneficial but not essential, as full training will be provided.
Why You'll Love the John Greed Jewellery Family
At John Greed Jewellery, we're guided by our core values:
- Quality
- Customer First
- Sustainability
- Inclusivity
- Innovation
- People
We pride ourselves on creating a warm, inclusive workplace where every voice is heard and every person is valued. When you join us for Christmas, you're not just a seasonal worker—you're a vital part of the John Greed Jewellery team!
How to Apply
Ready to make this Christmas unforgettable? Apply today through Indeed or send your CV and tell us which role makes you sparkle at [email protected].
Commitment to Fair Recruitment, Safeguarding, and Data Privacy
We are committed to safeguarding and promoting the welfare of all staff and expect all applicants to share this commitment. We value diversity and are an equal opportunities employer, welcoming applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. If you require any reasonable adjustments during the recruitment process, please let us know.
The successful applicant will be subject to appropriate background checks. Any review of social media or other public online activity will be reasonable, consistent, and conducted in accordance with UK GDPR. Candidates will be asked to disclose unspent criminal cautions and convictions as part of the application process. These will be considered in line with the Rehabilitation of Offenders Act, and disclosure will not automatically bar employment unless the conviction is relevant to the requirements of the role.
Our privacy notice sets out how we will use your data as part of the recruitment process.
Pay: £14.01 per hour
Benefits:
- Casual dress
- Employee discount
- Free parking
- On-site parking
Work authorisation:
- United Kingdom (required)
Work Location: In person
