Night time control room operator Work, Jobs in Ewloe, Fln (with Salaries)

Night time Control Room Operator
Recovery North West —Prenton
- £14.00 - £14.20 an hour
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- In-person
Quick apply
6d
Alarm Receiving Centre (ARC) Operator
Samson Security & Facilities —Liverpool
- £12.82 - £13.74 an hour
- Weekend availability
- Customer service
- Computer literacy
- Microsoft Office
- Employee discount
Quick apply
5d

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Night time Control Room Operator

Recovery North West -
Prenton

Quick apply

Job details

Full-time
£14.00 - £14.20 an hour
6 days ago

Qualifications

Microsoft Word
Customer service call handling
Microsoft Outlook
Inbound customer enquiry call handling
GCSE
Dispatching
Customer support
Customer interaction
Dispatch experience
Communication skills

Full job description

Job Title: Recovery and Breakdown Control Room Operator Location: Head Office, CH433DU
Job Type: Night Time Shift Work
Salary: Competitive
Shift Pattern: Shift

About Us: Recovery North West is a leading provider of vehicle recovery and roadside assistance services across the UK. With a commitment to customer service and operational excellence, we support private motorists, fleet operators, and insurance companies with 24/7 breakdown assistance. We are currently seeking a Control Room Operator to join our fast-paced team and play a key role in coordinating vehicle recoveries and breakdown responses.

Key Responsibilities:

Handle incoming calls from customers, roadside technicians, and third parties.
Assess breakdown situations and dispatch recovery vehicles accordingly.
Monitor ongoing jobs and communicate updates with relevant parties.
Use GPS tracking and dispatch systems to manage resources efficiently.
Maintain accurate logs of all calls and activities in line with company procedures.
Provide excellent customer service in stressful or time-sensitive situations.
Liaise with police, highways agencies, and other emergency services when needed.

Requirements:

Previous experience in a control room, dispatch, logistics, or customer service role (preferred).
Strong communication skills, both verbal and written.
Ability to remain calm and make quick decisions under pressure.
Comfortable using IT systems, dispatch software, and GPS tracking tools.
Flexibility to work shifts, including nights, weekends, and public holidays.
Knowledge of the vehicle recovery or breakdown industry is advantageous but not essential — full training provided.

What We Offer:

Competitive salary
Comprehensive training and ongoing support.
Opportunities for career development within a growing company.
Supportive team environment.

Pay: £14.00-£14.20 per hour

Work Location: In person

Quick apply

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