Senior service desk engineer Work, Jobs in Eydon (with Salaries)

Senior Service Desk Engineer
Zenzero Solutions —Coventry
- Azure
- Continuous improvement
- Mentoring
- Flexible schedule
13d
Senior Support Engineer
Novastar Infotech Ltd —Milton Keynes
- £35,000 - £45,000 a year
- Full-time
- Hybrid work
- Mentoring
- SharePoint
- In-person
Quick apply
20h
1st / 2nd Line IT Support Analyst
OneSchool Global United Kingdom —Leamington Spa
- Full-time
- Maintenance
- Windows
- Travel
- Annual leave
- Referral programme
Mechanical Engineer
elix sourcing solutions —Rugby
- £30,000 - £35,000 a year
- Monday to Friday
- Engineering
- Mechanical knowledge
- Work from home
13d
Senior IT Support Engineer - On-site Services
GEA Group Aktiengesellschaft —Milton Keynes
- Full-time
- English
- Continuous improvement
- In-person
Senior Geoenvironmental Engineer
Soiltechnics Ltd —Northampton
- From £35,000 a year
- Overtime
- Bachelor's degree
- Mentoring
- Training & development
- Annual leave
Quick apply
Engineer - Wind Loading (Scientist/Engineer)
RWDI —Milton Keynes
- £28,500 a year
- Full-time
- Bachelor's degree
- Scripting
Senior Asset Engineer (Telecoms) - Milton Keynes or London
Network Rail —Milton Keynes
- £55,596 - £67,813 a year
- Full-time
- Hybrid work
- Free parking
- Annual leave
3h

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Senior Service Desk Engineer

Zenzero Solutions
Coventry

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Job details

Permanent
13 days ago

Benefits

Company pension
Private medical insurance
Flexible schedule

Qualifications

Technical troubleshooting
ConnectWise
ITIL Certification
Azure
Stakeholder collaboration
Mentoring junior staff
Ticket management
Continuous improvement
Mentoring
ServiceNow
Customer support
Professional development mentoring
CompTIA Security+
Microsoft Azure
Intune
Help desk

Full job description

About Zenzero

Zenzero is one of the UK's fastest-growing technology companies. Named a Top 8 Technology Company at the British Business Awards 2026, recognised by Deloitte as a Best Managed Company, and featured in the Sunday Times Hundred (an annual ranking of the UK's fastest-growing private companies) in both 2025 and 2026, we hold Microsoft Solutions Partner status across all six designations, putting us in the top tier of UK Microsoft partners. The accolades reflect something real: a business that is scaling fast, executing well, and building something that lasts.

We're on a mission to make technology genuinely work for mid-market businesses, covering managed IT, cyber security, cloud, and AI solutions that actually move the needle. The demand is growing, and so are we.

We're also a certified B Corp and Scale Up Award winner. That combination matters to us: high growth and high standards aren't in conflict here. Fast growth, high standards, real impact. If that sounds like your kind of place, keep reading.

Senior Service Desk Engineer

This is a pivotal role at the heart of our service delivery, where youâ€™ll take ownership of complex, high-impact support issues while helping shape and elevate the performance of the wider Service Desk team.

Youâ€™ll be the go-to expert for technically challenging and VIP incidents, ensuring exceptional service standards while mentoring others and stepping in to support leadership when needed.

What youâ€™ll bring

3+ yearsâ€™ experience in a Managed Services (MSP/MSSP) environment
Strong knowledge of Microsoft 365, Azure, Active Directory, Intune, Windows 11 and MacOS
Solid understanding of security fundamentals (malware, phishing, anti-virus, IP spoofing)
Experience with ITSM tools (e.g. ConnectWise, ServiceNow, Autotask)
Working knowledge of ITIL frameworks (incidents, requests, change)
Excellent troubleshooting and problem-solving skills
A collaborative mindset with the confidence to lead and support others
Exposure to project delivery at a mid-level

Nice to have

AWS Cloud Practitioner
CCNA
CompTIA Security+
ITIL Foundation
Microsoft Azure certifications (Fundamentals or Administrator)

What youâ€™ll do

Own and resolve complex, time-sensitive and VIP support tickets
Act as an escalation point for Service Desk Engineers
Coach and mentor team members to improve capability and confidence
Ensure all tickets meet SLA/KPI targets and quality standards
Collaborate with customers, providing clear and professional communication
Maintain accurate documentation, notes, and time tracking
Support the Service Desk Team Leader when required

Additional responsibilities

Contribute during service disruptions and critical incidents
Maintain and improve support documentation and knowledge bases
Work closely with internal teams and third parties to resolve issues
Support change control, problem management, and service improvements
Help drive process adherence and identify opportunities for optimisation
Take part in training, knowledge sharing, and continuous improvement

What success looks like

Consistently high-quality support delivered within SLA
Strong relationships with customers and internal teams
A well-supported, continuously improving Service Desk
Proactive contributions to team development and service excellence

Benefits

Private health insurance
Generous holiday allowance + a day off on your birthday
Flexible working patterns
Enhanced pension contributions
Regular social events across all our offices

Apply Now

Refine Your Search

senior service desk engineer jobs in eydon

Senior Service Desk Engineer

Senior Support Engineer

1st / 2nd Line IT Support Analyst

Mechanical Engineer

Senior IT Support Engineer - On-site Services

Senior Geoenvironmental Engineer

Engineer - Wind Loading (Scientist/Engineer)

Senior Asset Engineer (Telecoms) - Milton Keynes or London

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