It Work, Jobs in Falkirk (with Salaries)

Regional IT Support Specialist
Omexom UK —Scotland
- In-person
- Communication skills
IT Administrator
DFYNE —Uddingston
- Full-time
- Writing skills
- In-person
- Time management
- Free parking
- Annual leave
IT Service Desk Analyst
Lidl —Motherwell
- £34,000 - £40,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Store discount
- Employee discount
1d
IT Support Engineer
Texaport —Edinburgh
- £26,000 - £35,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Work from home
Quick apply
IT Support Specialist
Codilix LTD —Glasgow
- Up to £2,200 a month
- Full-time
- Travel
- In-person
- Communication skills
Quick apply
1h
IT Support Technician
Brooklyn Travel —Glasgow
- Azure
- AWS
- SharePoint
Quick apply
Inbound Technical Support Advisor
Concentrix —Falkirk
- £26,520 a year
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
IT Support Manager
Caledonian Technology Group Ltd —Glasgow
- £3,700 - £5,500 a month
- Full-time
- Management
- In-person
- Leadership
- Health & wellbeing programme
- Annual leave
Quick apply
7d
IT Service Desk Analyst - Edinburgh
Anderson Strathern —Edinburgh
- Windows
- Microsoft Office
- Travel
IT Systems Administrator
University of Edinburgh —Edinburgh
- Full-time
- Communication skills
- Annual leave
- Employee discount
IT Apprentice Engineer
RM Education Limited —Bellshill
- Hybrid work
- Continuous improvement
- Annual leave
Strategic IT Manager, The Klondyke Group
The Klondyke Group —Grangemouth
- Full-time
- PMP
- Analysis skills
- Travel
- Annual leave
- Employee assistance programme
Quick apply
1st Line IT Support Engineer (Microsoft 365 / Windows / Azure) – MSP – Hybrid Remote
Certum Ltd —Glasgow
- £25,500 - £29,000 a year
- Weekend availability
- Hybrid work
- Azure
- Microsoft Outlook
- Computer networking
- Free parking
- Work from home
Quick apply
1d
ITS Support Engineer I, IT Services
Amazon UK Services Ltd. —Edinburgh
- Full-time
- Computer Science
- English
- Analysis skills
6d
IT Support Engineer
Br-dge —Edinburgh
- Full-time
- Hybrid work
- Google Suite
- Travel
- Scripting
- Employee assistance programme
- Life insurance
Quick apply
12d
Technical Support Engineer
Caledonian Technology Group Ltd —Glasgow
- £2,800 - £4,300 a month
- Full-time
- Maintenance
- Bachelor's degree
- No degree
- Free parking
- Health & wellbeing programme
Quick apply
4d
Head of IT
SIBCAS LTD —Bathgate
- From £70,000 a year
- Full-time
- In-person
- Leadership
- Communication skills
- Free parking
- Annual leave
Quick apply
3d
IT Desktop Support Technician - 12 Month FTC
Merck KGaA —Glasgow
- Laboratory experience
- SharePoint
6d
IT Service Desk Analyst - Edinburgh
Anderson Strathern LLP —Edinburgh
- Full-time
- Windows
- Microsoft Office
- Travel
- Life insurance
- Referral programme
Quick apply
IT Hardware Supply Officer
University of Edinburgh —Edinburgh
- Full-time
- University
- In-person
- Annual leave
- Employee discount
10d

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Regional IT Support Specialist

Omexom UK -
Scotland

Apply Now

Job details

Qualifications

Technical troubleshooting
Desktop support
Driving Licence
IT service management
User account provisioning
Ticket management
Internal department liaison
User account management
Service restoration
Computer hardware
Network support
Technical writing
Customer support
Customer interaction
Fault diagnosis and repair
BTEC
Communication skills

Full job description

Job Title: Regional IT Support Specialist

Location: Multiple regions (Scotland/England)

Office: Glasgow

Department: IT

Reports to: IT Service Desk Manager

Role Purpose

The Regional IT Support Specialist is responsible for delivering high quality, on site and remote IT support to staff across multiple locations within their assigned region. This role ensures that employees receive timely assistance with technical issues, hardware installations, training, and systems. The Regional IT Support Specialist will also complete scheduled site visits, perform hardware deployments, maintain documentation, and act as a local IT contact for regional operations and projects.

This position works closely with both local teams and the central IT department to ensure alignment, consistency, and smooth operation of our technology and systems.

Key Responsibilities

Incident & Request Handling

Work as part of the IT service desk team to help support and ticket requests.
Diagnose and resolve 1st and 2nd line support issues in accordance with SLAs.
Process user access requests, and onboarding/offboarding tasks.
Provide hands on support to staff throughout the region.
Complete site visits and provide local support and training as required.
Work closely with the central IT Support teams on incidents, service requests and product support.
Perform basic network and connectivity troubleshooting.
Configure and deploy laptops, desktops, and peripheral hardware.
Support video conferencing and meeting room technologies.

Customer Service & Communication

Deliver a professional, friendly, and customer-centric support experience.
Keep users informed of ticket progress and resolution timelines.
Create and update knowledge base articles for common issues.

Skills & Competencies

Experience of working within an IT support role in a multi-site or regional environment (preferred).
Experience with ITSM platforms such as FreshDesk, ServiceNow, ManageEngine, or Jira Service Management.
Excellent communication and customer service skills.
Ability to work independently, travel across sites, and manage workload effectively.
Strong problem solving skills with a proactive, hands on approach.
Ability to create clear documentation and deliver user friendly training.

Additional Requirements

Full UK driving licence
Flexibility to travel to different locations across the region.
Ability to work occasionally outside standard hours for major deployments or urgent issues.

Qualifications & Education

Minimum Level 3 qualification in IT (e.g., Level 3 Diploma in IT Systems Support, Level 3 BTEC in IT, or equivalent).
Or more than 3 years’ experience working in a similar IT support role.

Apply Now

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