Service delivery manager Work, Jobs in Fareham, Ham (with Salaries)

Service Delivery Manager
Serco Group —Fareham
- £39,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Mentoring
- Annual leave
- Employee assistance programme
4d
Deputy General Manager
Cams Hall Estate Golf and Country Club —Fareham
- £36,000 - £40,000 a year
- Weekend availability
- Customer service
- Team management
- Guest services
- Free parking
- Employee assistance programme
12d
Client Care Lead - Home Care
Right at Home Solent & Southampton —Fareham
- Organisational skills
- Leadership
- Communication skills
Quick apply
Office Manager/Senior Facilities Officer
BMT —Fareham
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Team management
- Annual leave
Quick apply
Capture Manager
Leidos —Whiteley
- £75,800 - £99,800 a year
- Full-time
- Business development
- Leadership
- Communication skills
- Annual leave
- Work from home
Project Manager
MTS Cleansing Services LTD —Fareham
- £45,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Analysis skills
- Free parking
- Paid training
Quick apply
10d
Business Support Officer
UK Health Security Agency —Fareham
- £28,547 - £35,576 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Administrative experience
10d
Area Retail Manager (Portsmouth to Brighton, West Sussex)
Motor Fuel Group —Portsmouth
- £38,000 - £42,000 a year
- Full-time
- Sales
- Merchandising
- Contracts
Quick apply
Commercial Manager
Roke —Fareham
- Full-time
- Sales
- Computer literacy
- Microsoft Office
1d
Group Aftermarket Manager
Hunt Forest Group —Stockbridge
- £75,000 - £85,000 a year
- Full-time
- Continuous improvement
- Travel
- Leadership
- Referral programme
- Sick pay
8d
Account Manager
Bishops Printers —Portsmouth
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Leadership
- Communication skills
- Free parking
Quick apply
4d
Integration Team Lead
Saab —Fareham
- Assembly
- Continuous improvement
- Team management
Yard Customer/Sales Expert
Travis Perkins —Fareham
- Weekend availability
- Customer service
- Forklift
- Employee discount
4d
Junior Service Delivery Manager
Ericsson —Southampton
- Computer Science
- Engineering
- English
Supervisor
Mountjoy —Portsmouth
- £43,250 - £44,557 a year
- Full-time
- Management
- Supervising experience
- Computer skills
- Annual leave
- Life insurance
Service Desk Manager
Civic Recruitment Limited —Chichester
- Full-time
- Hybrid work
- Customer service
- Analysis skills
- Continuous improvement
Quick apply
Service Colleague (Express)
ASDA —Fareham
- £13.10 an hour
- 12 hour shift
- Customer service
- Employee assistance programme
- Employee discount
1d
Supplier Performance Manager
Safran —Fareham
- Full-time
- Engineering
- Analysis skills
- Presentation skills
- Free parking
- Flexitime
Operations Manager - Colorlites
Contract Candles and Diffusers —Chichester
- £40,000 - £45,000 a year
- Full-time
- Continuous improvement
- Quality control
- Organisational skills
- Health & wellbeing programme
- Employee discount
Quick apply
3d
Operations Manager
DPD Group UK —Portsmouth
- Up to £54,000 a year
- Weekend availability
- Team management
- Communication skills
- Free parking
Quick apply
3d

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Service Delivery Manager

Serco Group -
Fareham

Apply Now

Job details

Full-time
£39,000 a year
4 days ago

Benefits

Free flu jabs
Annual leave
Company pension
Employee assistance programme
Employee discount
Life insurance

Qualifications

Coaching
Complaint handling
Performance management
Quality assurance
Continuous improvement
Team management
Mentoring
Professional development mentoring
Training & development
Team management in senior healthcare role

Full job description

Job title: Service Delivery Manager

Salary: £39,000pa

Contract: Perm

Location: Fareham

Here at Serco, we deliver health assessments that help determine eligibility for benefits on behalf of the Department for Work and Pensions (DWP).

Our extensive experience supporting complex case management services across the globe and experience of working with the DWP, enables us to impact a better future for all. Service users are treated with care and respect, and our colleagues thrive in a supportive culture.

Key purpose

The Service Delivery Manager (SDM) is a leadership role within operations who leads a team of functional assessors and site coordinators. The SDM is the single point of accountability for delivery of volume, quality and customer service within their team.
They will work collaboratively with the Regional Quality & Performance Manager, Area Quality Assurance Leads and support services facilitating a smooth running of the assessment operation that supports delivery of a quality service for customers and staff by using management information to drive performance in line with individual objectives
The role is responsible for leadership & oversight of operations, assessments, admin, customer services, facilities, and health & safety.

Reason for the role

The Clinical Operational Services requires an impressive performance driven, and customer focused culture that supports our values in delivering consistent, robust, and quality assessments whilst developing and protecting our reputation. Using management information to drive performance.

Structure and reporting relationship

The Service Delivery Manager will report directly into the Regional Quality & Performance Manager within Clinical Operations
The SDM will have line management responsibility of the Functional Assessors, Clinical Standards Leads and an administrative team of Site Coordinators.

Key accountabilities

Ensure that the volumes, quality, and applicable service levels are delivered to agreed target levels.
Deliver team objectives and performance against targets through robust performance management methods.
Facilitate communications which support delivery.
Monitor high level administrative workflow to ensure administrative teams have all processes in place to ensure assessment delivery.
Work with Regional Manager to drive continuous improvement and disseminate though team.
Investigate and resolve customer complaints and escalate serious complaints as required.
Communicate changes in assessment procedures and best practices (healthcare-based and administrative) to teams (with support of Clinical Standards Lead(s) if required).
Ensure Clinical Standards Lead(s) have in place appropriate healthcare-related mentorship and coaching to support delivery of quality targets.
Ensure Clinical Standards Lead(s) follow appropriate processes to escalate clinical questions and communicate resolution.
Support the continuous professional development of staff and encourage shared learning.
Responsible for effectively and proactively managing absences to minimise ad hoc and ongoing absence.
Other ad hoc duties as required.

Essential technical and professional skills, knowledge, and qualifications

Experience leading and developing teams.
Experience of delivering challenging performance targets.
Health Assessment experience helpful but not essential.
Ability to engage and support remote teams.

What we offer

Up to 6% contributory pension scheme
Life insurance
25 days annual leave plus bank holidays. Options for annual leave purchase
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Wisdom App, Simply Health cash plans, Bupa anytime helpline, free flu vaccines, eye tests and more.
A fantastic culture and supportive team where you’ll get the chance to make a positive difference in a company passionate about diversity and inclusion.
Company discounts which include cinema, merlin entertainment and online shopping and discounts on mobile phone plans and leisure centre memberships.
Interesting and enjoyable work.
Committed to professional and personal development with a wide range of training and coaching opportunities to expand your capabilities.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, a top Great British Employer of Veterans, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [email protected]

#haascareers

Apply Now

Refine Your Search

service delivery manager jobs in fareham, ham

Service Delivery Manager

Deputy General Manager

Client Care Lead - Home Care

Office Manager/Senior Facilities Officer

Capture Manager

Project Manager

Business Support Officer

Area Retail Manager (Portsmouth to Brighton, West Sussex)

Commercial Manager

Group Aftermarket Manager

Account Manager

Integration Team Lead

Yard Customer/Sales Expert

Junior Service Delivery Manager

Supervisor

Service Desk Manager

Service Colleague (Express)

Supplier Performance Manager

Operations Manager - Colorlites

Operations Manager

I want to receive the latest job alerts for service delivery manager in fareham, ham

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