Support analyst application support Work, Jobs in Fareham, Ham (with Salaries)

Support Analyst - Application Support
Sopra Steria —Portsmouth
- £30,000 - £35,000 a year
- DevOps
- In-person
- Communication skills
- Annual leave
Information Analyst
Hampshire County Council —Winchester
- £33,178 - £36,369 a year
- Call to connect
- Hybrid work
- Microsoft Excel
- SQL
- Analysis skills
- Annual leave
- Employee assistance programme
5d
Data Analyst
University of Portsmouth —Portsmouth
- £32,080 - £34,610 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- University
- Employee discount
7d
Digital insights Analyst
B&Q —Eastleigh
- From £40,000 a year
- Part-time
- Hybrid work
- SQL
- Agile
- Communication skills
- Annual leave
- Employee assistance programme
11d
Project /Programme Administrator
University of Southampton —Southampton
- £31,236 - £35,608 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
10d
Enterprise Applications Analyst
Teledyne Technologies Inc. —Fareham
- Full-time
- Computer Science
- Bachelor's degree
- Scripting
PMO Governance Analyst
Portsmouth Water —Havant
- £44,397 - £49,641 a year
- Analysis skills
- Project management
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Business Analyst (GIS)
Expleo —Portsmouth
- Analysis skills
- Agile
- Communication skills
6d
Logistics Data Analyst
B&Q —Eastleigh
- Up to £50,000 a year
- Part-time
- Hybrid work
- SQL
- Analysis skills
- Python
- Annual leave
- Employee assistance programme
6d
Information Security Analyst - Cyber Threat Intelligence - 12 month FTC
Starling —Southampton
- Hybrid work
- Communication skills
- Banking
- Annual leave
- Employee discount
Quick apply
2nd Line Technical Analyst
Xerox —Southampton
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office
Location Analyst
B&Q —Eastleigh
- Up to £50,000 a year
- Part-time
- Hybrid work
- Microsoft Excel
- SQL
- Analysis skills
- Annual leave
- Employee assistance programme
6d
IMO Analyst
Ageas —Eastleigh
- £32,500 - £52,800 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
11d
IT Operations Analyst - The Vision Centre
CooperVision —Southampton
- Full-time
- Customer service
- Windows
- Microsoft Office
3d
Governance, Risk & Compliance (GRC) Analyst
Quilter —Southampton
- Full-time
- Microsoft Word
- Microsoft Excel
- Analysis skills
7d
Senior Pricing Analyst
Ageas —Eastleigh
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Machine learning
- School
- Python
Operations Centre Analyst
Lockheed Martin Corporation —Havant
- Full-time
4d
HR Data Analyst
Lane Clark & Peacock —Winchester
- Microsoft Excel
- Microsoft Office
- Analysis skills
- Annual leave
- Employee discount
IAM Analyst
Starling —Southampton
- Full-time
- Hybrid work
- AWS
- Bachelor's degree
- Scripting
- Annual leave
- Employee discount
Quick apply
Information Security Analyst - Vulnerability Management
Starling —Southampton
- Full-time
- Hybrid work
- Management
- Java
- AWS
- Annual leave
- Employee discount
Quick apply
10d

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Support Analyst - Application Support

Sopra Steria -
Portsmouth

Apply Now

Job details

Permanent
£30,000 - £35,000 a year

Benefits

Annual leave
Company pension

Qualifications

ITIL Certification
DevOps
ITIL
Problem management
Application support
Communication skills

Full job description

Are you a Support Analyst looking for a new challenge?

Sopra Steria’s ADS account is seeking to recruit 6 Support Analysts to join a growing team supporting a key programme within our sector. This is a fantastic opportunity for analysts with a background in application support, or helpdesk environments who are looking to develop their careers in a highly professional and mission-focused setting.

Working as part of a 24/7 shift-based support team, you will play a key role in ensuring the effective operation, support, and continuous improvement of business-critical applications. The role will involve incident, problem, request, and change management, with opportunities to contribute to testing, implementation, and operational process development.

What you will be doing

Log, manage, and resolve incidents, requests, and support queries in line with agreed processes and service levels.
Investigate application and user issues, carry out initial analysis, and either resolve or escalate where needed.
Monitor live services and help ensure systems are running effectively within agreed service targets.
Support problem management and change activity by following defined procedures and maintaining accurate support records.
Assist with testing, system checks, and release support activities to help maintain service stability.
Produce and update support documentation, user guidance, and operational records to support day-to-day service delivery.

What you will bring

Experience in Application Support.
ITIL Foundation or awareness of ITIL-based support environments.
Experience supporting applications through a DevOps or scripted support model.
Good problem-solving skills with the ability to investigate issues and follow them through to resolution.
An understanding of core support processes such as incident, request, and problem management.
Experience working in a structured environment with defined processes, priorities, and service targets.
Strong communication skills and the ability to work effectively with users, team members, and technical colleagues.
Willingness to work onsite in a secure environment and be part of a 24/7 shift rota.

If you are interested in this role but not sure if your skills and experience are exactly what we’re looking for, please do apply, we’d love to hear from you!

Employment Type: Permanent
Location: Portsmouth – onsite 24x7 shift-based
Security Clearance Level: Active DV, otherwise willingness to go through this clearance
Internal Recruiter: Soraya
Salary: £30,000 to £35,000
Benefits: 25 days annual leave with the choice to buy extra days, life assurance, and 6% pension

If you’re interested and need to work flexibly, we encourage you to apply and talk to us about what might be possible.

Loved reading about this job and want to know more about us?

Sopra Steria’s Aerospace, Defence and Security business designs, develops and deploys digital solutions to Central Government clients. The work we do makes a real difference to the client’s goal of National Security, and we operate in a unique and privileged environment. We are given time for professional development activities, and we coach and mentor our colleagues, sharing knowledge and learning from each other. We foster a culture in which employees feel valued and supported and have pride in their work for the customer, delivering outstanding rates of customer satisfaction in the UK’s most complex safety- and security-critical markets.

Apply Now

Refine Your Search

support analyst application support jobs in fareham, ham

Support Analyst - Application Support

Information Analyst

Data Analyst

Digital insights Analyst

Project /Programme Administrator

Enterprise Applications Analyst

PMO Governance Analyst

Business Analyst (GIS)

Logistics Data Analyst

Information Security Analyst - Cyber Threat Intelligence - 12 month FTC

2nd Line Technical Analyst

Location Analyst

IMO Analyst

IT Operations Analyst - The Vision Centre

Governance, Risk & Compliance (GRC) Analyst

Senior Pricing Analyst

Operations Centre Analyst

HR Data Analyst

IAM Analyst

Information Security Analyst - Vulnerability Management

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