Concierge front desk role Work, Jobs in Fareham South, Ham (with Salaries)

Guest Service Supervisor
Mitie —Portsmouth
- £14.37 an hour
- Weekend availability
- Supervising experience
- Team management
- Front desk
Concierge Front Desk Role
All align Chiropractic Clinic —Liss
- £12.71 - £13.00 an hour
- Part-time
- Computer literacy
- English
- Front desk
- Free parking
- Employee discount
Quick apply
12d

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Guest Service Supervisor
Mitie —Portsmouth
Manage guest enquiries, complaints and escalations professionally and efficiently. Oversee day-to-day Guest Services functions including reception, concierge…
£14.37 an hour
Concierge Front Desk Role
All align Chiropractic Clinic —Liss
Answering telephone calls, emails and WhatsApp enquiries. An excellent communicator with a professional telephone manner.
£12.71 - £13.00 an hour
Quick apply
12d

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Guest Service Supervisor

Mitie -
Portsmouth

Apply Now

Job details

£14.37 an hour

Qualifications

Front of house supervision
Guest relations
Mentoring junior staff
Internal department liaison
Complaint handling
Supervising experience
Team management
Front desk
Professional development mentoring
Multidisciplinary collaboration
Training & development
Leadership
Communication skills

Full job description

Job Advert - Guest Services Supervisor | Gunwharf Quays
Location: Gunwharf Quays
Hours: 30 hours per week (including evenings and weekends)
Salary: £14.37 per hour
Reporting to: Guest Services Lead
About the Role
We are looking for a proactive and people-focused Guest Services Supervisor to support the delivery of an exceptional experience at Gunwharf Quays. You will play a key role in leading the front-line Guest Services team, ensuring smooth daily operations while maintaining the highest standards of customer service.
This is an exciting opportunity for someone who thrives in a fast-paced environment, enjoys leading teams, and is passionate about creating memorable guest experiences.
Key Responsibilities
Team Leadership & Support
Supervise and support the Guest Services team to ensure effective daily operations
Provide coaching, feedback and ongoing development to team members
Lead by example in delivering outstanding guest service
Guest Experience
Manage guest enquiries, complaints and escalations professionally and efficiently
Ensure a welcoming, safe and clean environment for all visitors
Monitor service delivery to drive consistency and high satisfaction levels
Operational Excellence
Oversee day-to-day Guest Services functions including reception, concierge and information desks
Maintain accurate records of guest interactions and identify trends
Collaborate with centre teams (security, cleaning, maintenance) to deliver a seamless experience
Training & Compliance
Support onboarding and continuous development of the team
Ensure all procedures align with health & safety and company policies
Reporting & Administration
Complete shift reports and monitor team performance
Support improvements to processes and service standards
About You
Experience in a customer-facing supervisory role
Strong leadership, communication and problem-solving skills
Calm under pressure with the ability to manage multiple priorities
Confident using systems and customer service tools
Flexible and able to work a variety of shifts
Why Join Us?
Be part of a vibrant, guest-focused environment
Opportunity to develop leadership experience
Work within a supportive and collaborative team

Apply Now

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Guest Service Supervisor