Operations & digital process manager Work, Jobs in Farnborough, Ham (with Salaries)

Manager, Support Operations
Infor —Farnborough
- Management
- ERP systems
- Data analysis skills
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
Operations & Digital Process Manager
Jensten Group —Sutton
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Data analysis skills
- Annual leave
- Employee discount
Quick apply
Onboarding and Training Manager
Sopra Steria —Farnborough
- Up to £45,000 a year
- Project management
- Continuous improvement
- Travel
6d
Operations / Service Director
Telecom Acquisitions Ltd. —Horsham
- Up to £90,000 a year
- Full-time
- Management
- Customer service
- AI
- Free parking
- Employee discount
Quick apply
8d
Enterprise Program Manager
Dynatrace —Maidenhead
- Full-time
- Computer Science
- DevOps
- Engineering
- Employee stock purchase plan
- Annual leave
Senior Director, Information Technology EMEA
Spin Master Ltd —Marlow
- Full-time
- Management
- IT
- Leadership
- Flexible schedule
11d
Head of Service Desks - Reading, UK
ESP Global Services Limited —Reading
- £70,000 - £75,000 a year
- IT
- AI
- Leadership
Quick apply
Business support Manager to the MD
Landor UK Ltd —Fleet
- £15,000 - £25,000 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Health & wellbeing programme
Quick apply
Senior Program Manager
ASSA ABLOY —Reading
- Part-time
- Spanish
- Computer Science
- PMP
- Annual leave
11d
Financial Planning & Analysis Manager
Infor —Farnborough
- Hybrid work
- Microsoft Excel
- Management
- Master's degree
Digital Transformation Manager
Balfour Beatty —Basingstoke
- Engineering
- Master's degree
- Bachelor's degree
- Annual leave
13d
Operations & Growth Manager (Part-Time, Initial 3-Month Contract)
Fertility Solutions —Beaconsfield
- £60,000 - £80,000 a year
- Part-time
- Hybrid work
- Management
- Project management
- Travel
- Free parking
- Profit sharing
Quick apply
6d
CX Team Leader (Fixed-Term-Contract)
cinch —Hook
- Up to £35,000 a year
- Monday to Friday
- Sales
- Customer service
- Financial services
- Employee assistance programme
Quick apply
Client Operations Specialist (Internal Account Manager)
AHEAD —Reading
- £35,000 - £55,000 a year
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
3d
Europe Supply Chain Manager
AVI-SPL —Farnborough
- Full-time
- Bachelor's degree
- Team management
- Travel
- Employee assistance programme
- Referral programme
Sr. Manager, Software Development
Infor —Farnborough
- Full-time
- Hybrid work
- Management
- English
- Project management
Senior Project Manager
NPL —Teddington
- Project management
- No degree
- Communication skills
HR Director
Accent Catering Services Ltd —Staines-upon-Thames
- £95,000 a year
- Full-time
- Travel
- Human resources
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Assessor (for vocational courses)
The Royal Borough of Kingston upon Thames —Chessington
- £22.65 an hour
- Hybrid work
- Annual leave
- Employee discount

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Manager, Support Operations

Infor -
Farnborough

Apply Now

Job details

Qualifications

Management
Operations management
Supply chain
ERP systems
Data analysis skills
Technical support
Performance management
Warehouse management
Analysis skills
Project management
Bachelor's degree
Continuous improvement
Project management methodology
Customer support
Data science
Leadership
Communication skills

Full job description

General information

Country

United Kingdom

City

Farnborough

Job ID

48753

Department

Customer Support

Experience Level

MID_SENIOR_LEVEL

Employment Status

FULL_TIME

Workplace Type

Hybrid

Description & Requirements

We are seeking an experienced Customer Support Operations Manager to lead an assigned team of support analysts and optimise support operations. This role is responsible for developing team capability, ensuring strong technical and product understanding, and driving operational excellence to improve customer outcomes.

The Customer Support Operations Manager plays a key role in shaping the support organisation’s culture, fostering collaboration within the team and across functions, and proactively identifying and removing obstacles that impact team performance and customer experience. The role focuses on leadership, performance management, mentoring, and continuous improvement while operating in a customer‑centric, outcome‑driven environment.

A Day in The Life Typically Includes

Leadership & Team Management

Lead, motivate, and coach a team of approximately 10 Support Analysts
Set clear expectations and goals aligned with organisational objectives
Conduct regular performance evaluations and provide constructive, actionable feedback
Support career development through coaching, mentoring, and development planning
Foster a positive, collaborative, and inclusive team culture
Drive engagement and motivation by recognising achievements and individual contributions
Ensure team members have the required training, knowledge, and enablement to succeed
Contribute to shaping the culture of the Support organisation in line with wider company goals

Process Improvement, Technical & Product Knowledge

Maintain and continuously develop a solid understanding of technical and product environments
Ensure the team has the appropriate technical and product knowledge to address customer needs effectively
Identify, analyse, and implement improvements to support processes to enhance efficiency and effectiveness
Develop, document, and maintain standard operating procedures (SOPs) and workflows
Monitor key performance indicators (KPIs) and identify trends or areas requiring improvement

Team & Customer Experience

Collaborate closely across the Support organisation and with Product Development, Cloud Operations, and other key stakeholders
Proactively identify recurring issues, systemic problems, and operational blockers
Ensure the team is equipped to manage customer issues efficiently and effectively
Monitor customer feedback and drive continuous improvement in customer experience
Implement strategies to improve support effectiveness, customer satisfaction, and retention

Reporting & Analysis

Produce regular reports on support operations performance and key metrics
Analyse data to identify trends, risks, and improvement opportunities
Take a proactive, data‑driven approach to issue identification and resolution
Present insights, findings, and recommendations to senior management

Plan Management

Develop and manage the support operations plan for the assigned team
Monitor expenses and ensure adherence to agreed plans and budgets

Basic Qualifications

Proven experience in Customer Support or Operations Management
Demonstrated leadership and people management capability
Strong analytical, problem‑solving, and troubleshooting skills
Excellent communication and interpersonal skills
Experience working with customer support tools and technologies

Preferred Qualifications

Experience working in a high‑growth, fast‑paced, global environment
Experience with data analysis and reporting tools
Knowledge of ERP systems, Cloud technologies, or technical support environments
Domain knowledge in Supply Chain, Manufacturing, or Warehouse Management
Understanding of industry best practices in customer support operations
Experience with project management methodologies
Bachelor’s degree in a relevant field or equivalent practical experience

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators, where your expertise doesn’t just solve problems. it shapes industries, unlocks opportunities, and creates real-world impact for billions of people. At Infor, you’re not just building a career. you’re helping to build what’s next.

Infor is a global leader in business cloud software products for companies in industry specific markets. Infor builds complete industry suites in the cloud and efficiently deploys technology that puts the user experience first, leverages data science, and integrates easily into existing systems. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business-wide digital transformation.

For more information visit www.infor.com

Our Values

At Infor, we strive for an environment that is founded on a business philosophy called Principle Based Management™ (PBM™) and eight Guiding Principles: integrity, stewardship & compliance, transformation, principled entrepreneurship, knowledge, humility, respect, self-actualization.

We have a relentless commitment to a culture based on PBM™. Informed by the principles that allow a free and open society to flourish, PBM™ prepares individuals to innovate, improve, and transform while fostering a healthy, growing organization that creates long-term value for its clients and supporters and fulfillment for its employees.

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law. If you require accommodation or assistance at any time during the application or selection processes, please submit a request by following the directions located in the FAQ section.

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operations & digital process manager jobs in farnborough, ham

Manager, Support Operations

IT Service Desk Manager