Data center shift manager Work, Jobs in Feltham, Gtl (with Salaries)

Real Time Analyst
AXA —Redhill
- Up to £30,000 a year
- Overtime
- Communication skills
- Time management
- Analytics
- Annual leave
- Employee discount
Customer Service Coordinator
Johnson Controls —Sunbury
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Annual leave
- Employee assistance programme
Data Centre Technician , Data Centre Operations
Amazon Data Services UK Limited —Slough
- 12 hour shift
- Computer Science
- Bachelor's degree
- Travel
Data Center Shift Manager
CBRE —Slough
- Full-time
- Customer service
- First Aid Certification
- Team management
Data Center Technician , Operations, IT, & Support Engineering
Amazon Data Services UK Limited —Bracknell
- 12 hour shift
- Computer Science
- Bachelor's degree
- Travel
Account Manager, Supply Chain ESG
Worldly —London
- £77,000 - £110,000 a year
- Full-time
- Remote
- Bachelor's degree
- Annual leave
Operations & Logistics Internship, Amazon Logistics
Amazon EU SARL (UK Branch) —Hayes
- Full-time
- English
- Analysis skills
- Business
Data Center Junior Shift Technician
CBRE —Hayes
- 12 hour shift
- Computer literacy
- Communication skills
Technical Operations Manager, Third Party Data Center Facilities (English)
Google —Slough
- English
- Bachelor's degree
- No degree
10d
Data Center Shift Manager - Slough
CBRE —Slough
- Full-time
- Training & development
General Manager
Mad Squirrel Brewery —High Wycombe
- £30,000 - £35,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Profit sharing
- Health & wellbeing programme
Quick apply
Project Coordinator - Data Centers EMEA
Nscale —London
- Travel
- Organisational skills
- SharePoint
Quick apply
8d
Store Manager
Starbucks —Walton-on-Thames
- Weekend availability
- Hospitality
- Team management
- Recruiting
- Store discount
- Employee assistance programme
Data Center Technician, DCC Communities
Amazon Data Services UK Limited —London
- Full-time
- Continuous improvement
Security Officer
NTT Global Data Centers —Hemel Hempstead
- 12 hour shift
- Front desk
Data Center Shift Technician
CBRE —Longcross
- Full-time
- Leadership
- Communication skills
9d
Manager, Data Center Energy & Power Strategy – EMEA
TikTok —London
- Analysis skills
- Travel
Facility Shift Manager
Yondr Group —Slough
- Communication skills
1d
Critical Facilities Maintenance Shift Lead Engineer
NTT Global Data Centers —Hemel Hempstead
- Full-time
- Computer literacy
- Analysis skills
- Organisational skills
HR People Consultant, Data Center
Google —London
- Bachelor's degree
- No degree
- Human resources
6d

I want to receive the latest job alerts for data center shift manager in feltham, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Real Time Analyst

AXA -
Redhill

Apply Now

Job details

Permanent
Up to £30,000 a year

Benefits

Cycle to work scheme
Financial planning services
Annual leave
Company pension
Employee discount

Qualifications

Process improvement
Communication skills
Time management
Analytics
Rota coordination

Full job description

Job Description:

We are looking for a Real Time Analyst M/F to join our AXA Partners Operations Department (3 days per week at Redhill's office).

The role of Real-Time Analyst helps to deliver outstanding customer experiences, by taking proactive, data-driven actions.

This dynamic role involves overseeing agent performance across the department in a fast-paced environment. You will utilise real-time performance dashboards to monitor activities, ensure adherence to schedules, and maintain service levels. The position requires the ability to swiftly react to changing demands by balancing agents, skills, and workloads to ensure consistent availability and operational efficiency. You will work closely with Operational Managers to coordinate efforts and escalate any potential challenges promptly to support seamless service delivery.

What you'll be doing:

Responsible for real time analysis and actions across our Home, Motor and Travel business lines. Analysing and assessing gaps in hours required to give adequate cover to answer calls and achieve service levels.
Providing and analysing short-term trends and service level impact from deviations to plan on hours
Proactively challenging agent working activities to better meet department targets.
Recommending changes to management, to achieve service levels on the hours being fielded (eg in-shift hour changes, overtime requirements etc)
Working closely with Workforce Planning manager and planning team to support in the adjustment of short-term forecasts and staffing plans as volumes change.
Clearly document the processes and procedures for the smooth operation of this role to aid other team members when covering for annual leave, sickness etc
Working closely with the Operational management to quickly and accurately identify deviation from the expected plan, and to propose solutions for consideration

What you'll bring:

Minimum of 2 years in a similar role
Ability to analyze, present, and manage information accurately
Experience in managing service levels and targets in a contact center
Customer-focused with strong verbal and written communication skills
Excellent organizational, prioritization, and time management abilities
Proficient with IT tools, including call, workforce management software, and Microsoft Office
Knowledge of WFM systems and telephony is a plus
Proactive, autonomous, and capable of challenging and improving processes
Adaptable to a fast-paced, demanding environment
Positive attitude with attention to detail and a drive for excellence

As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer

At AXA Partners, we’re appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

Competitive Salary
25 days rising to a maximum of 27 days (based on a 5 day week)
Retail Discounts
Company Shareplan /Scheme & Loan
Cycle2Work Scheme
Discounted Home Insurance
Employee Assistance Scheme
Dr@Hand
Discounted Gym Membership
Free Financial Education/Pension Seminars

To apply, click on the ‘apply’ button, you’ll then need to log in or create a profile to submit your CV. We’re proud to be an Equal Opportunities Employer and don’t discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, please send an email to AXA Partners Global HR Response - [email protected]

Who we are:

We’re AXA Partners, experts at designing and delivering assistance solutions and specialised insurance, credit, and lifestyle protection – with and for our partners worldwide. What sets us apart? The expertise and passion of our 8,500+ people, and a strong network of over 55,000 professionals all over the world. Powered by them and our sector-leading technology, we continuously evolve, adapt and thrive – offering solutions and services that make sure we’re always at people’s side, no matter what. Helping others is our passion. Combining the best digital technology with our warm, human touch, we’re always looking at new ways to offer seamless and reassuring experiences when it really matters.

Join a company that helps protect the forests! At AXA Partners, we plant a tree for every new recruit (with a permanent contract)

Salary: UP TO £30K

Apply Now

Refine Your Search

data center shift manager jobs in feltham, gtl

Real Time Analyst

Customer Service Coordinator

Data Centre Technician , Data Centre Operations

Data Center Shift Manager

Data Center Technician , Operations, IT, & Support Engineering

Account Manager, Supply Chain ESG

Operations & Logistics Internship, Amazon Logistics

Data Center Junior Shift Technician

Technical Operations Manager, Third Party Data Center Facilities (English)

Data Center Shift Manager - Slough

General Manager

Project Coordinator - Data Centers EMEA

Store Manager

Data Center Technician, DCC Communities

Security Officer

Data Center Shift Technician

Manager, Data Center Energy & Power Strategy – EMEA

Facility Shift Manager

Critical Facilities Maintenance Shift Lead Engineer

HR People Consultant, Data Center

I want to receive the latest job alerts for data center shift manager in feltham, gtl

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected