Patient advisor Work, Jobs in Fleetwood, Lan (with Salaries)

Junior Patient Advisor
The Thornton Practice —Thornton Cleveleys
- £10 an hour
- Part-time
- Front desk
Quick apply
HR Administrator
Blackpool Teaching Hospitals NHS Foundation Trust —Blackpool
- £25,760 - £27,476 a year
- Full-time
- Administrative experience
- Human resources
- Typing
- Annual leave
- Employee assistance programme
2d
Improvement Advisor
Lancashire and South Cumbria NHS Foundation Trust —Preston
- £49,387 - £56,515 a year
- Part-time
- Project management
- Continuous improvement
4d
Business Operations & Accounts Coordinator
KYRA Medical Ltd —Tarleton
- Up to £33,000 a year
- Full-time
- CRM software
- Accounting
- In-person
Quick apply
9d
No7 Advisor
Boots —Preston
- £13.56 an hour
- Part-time
- Communication skills
- Employee assistance programme
- Employee discount
Business Operations & Accounts Coordinator
KYRA Medical, Ltd. —Tarleton
- Up to £33,000 a year
- Full-time
- CRM software
- Financial services
- In-person
- Free parking
Quick apply
4d
Registered Veterinary Nurse - Paying up to £35k pro rata
Vets for Pets —Morecambe
- £30,000 - £35,000 a year
- Part-time
- Customer service
- Nursing
- Employee discount
Additional Support Worker, Longridge
Autism Initiatives —Longridge
- £13.01 an hour
- Weekend availability
- Employee assistance programme
Female Additional Support Worker, Southport
Autism Initiatives —Southport
- £13.01 an hour
- Weekend availability
- Employee assistance programme
3d
Additional Support Worker, Eccleston
Anchorfields —Eccleston
- £13.01 an hour
- Weekend availability
- Employee assistance programme
Pharmacy Technician
Boots —Southport
- Weekend availability
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Occupational Health Physician - Preston
Health Partners —Preston
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
8d
Newly Qualified Dentist
mydentist —Blackburn
- Sick pay
Quick apply

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HR Administrator
Blackpool Teaching Hospitals NHS Foundation Trust —Blackpool
To be the first point of contact in providing basic advice and guidance on day-to-day workforce queries, working within the boundaries of the Trust’s Policies…
£25,760 - £27,476 a year
2d
HR Administration & Customer Service Advisor
Elis —Kendal
New starter administration and inductions. Supporting order entry and processing. Organising site events and engagement activities. Taking notes in HR meetings.

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Junior Patient Advisor

The Thornton Practice
Thornton Cleveleys

Quick apply

Job details

Part-time | Apprenticeship
£10 an hour

Qualifications

Care record keeping
Customer service call handling
Inbound customer enquiry call handling
Clinical record keeping
Triage
Updating electronic health records
Updating electronic care records
Patient service
General Data Protection Regulation (GDPR)
Front desk
Patient record updating
Managing patient records

Full job description

The Thornton Medical Centre, Thornton-Cleveleys, FY5 2TZ

We are a forward-thinking, high-performing GP practice led by five partners, comprising four GP Partners and one Business Partner. Our multidisciplinary team includes GPs, Advanced Nurse Practitioners, Paramedics, Pharmacists, Practice Nurses, Nursing Associates, Healthcare Assistants, and a dedicated administrative and support team. Together, we are committed to delivering high-quality, patient-centred care to our local population.

Job Overview

Patient Advisor’s play a vital role in the day-to-day operations of General Practice, acting as the first point of contact for patients. The Apprentice's will be the first point of contact for patients contacting the Practice by telephone. The primary focus of the role is to support patients who are unable to complete the online triage form independently, guiding them through the process and ensuring requests are submitted accurately as well as ensuring the patients are up to date with any routine appointments. They deliver a professional, efficient, and friendly service to patients. The role is essential in promoting a positive patient experience and supporting the practice’s commitment to continuous improvement and patient-centred care.

Duties (not limited to:)

Answer incoming telephone calls professionally and courteously.
Guide patients through the Practice triage form and accurately record information provided. 
Assist patients who experience difficulties accessing online services. 
Provide excellent customer service and reassurance to patients. 
Employ a variety of questioning techniques to develop a full picture of the nature of the patient’s requirements.
Maintain accurate patient records using Practice systems. 
Carry out administration tasks as required. 
Assess own performance and take accountability for own actions, either directly or under supervision.
Effectively manage own time, workload and resources.
Any other duties that may be requested by the Doctors, Practice Nurses or the Practice Manager
Maintain confidentiality and comply with GDPR regulations.
The ability to work in a well organised and professional manner to meet the demands of the work, maintaining concentration and accuracy.
Ability to work alone or as part of a team.
Provide support within the Patient Advisor Team. Assist with answering calls coming into the surgery, triage patients.
To undertake any other responsibilities, to maintain a high standard and efficient reception service.

Training

Induction and onboarding training to help you settle in confidently.
We support career progression, with opportunities to develop into senior administrative or management roles. Annual appraisals and personalised development plans are provided to help you achieve your career goals.
Regular in-house training sessions on clinical systems, safeguarding, and patient care.

Details

Mon-Fri (shifts to be agreed with the successful candidate).
30 hours per week

Pay: £10.00 per hour

Application question(s):

Why do you think confidentiality is important when working in a GP practice, and how would you ensure patient information remains confidential?
This role involves managing multiple tasks, including answering calls and processing patient requests. How do you stay organised when dealing with competing priorities?
This role requires gathering accurate information from patients to support our Total Triage system. Why do you think attention to detail is important, and how would you ensure information is recorded accurately?

Work Location: In person

Quick apply

Refine Your Search

patient advisor jobs in fleetwood, lan

Junior Patient Advisor

HR Administrator

Improvement Advisor

Business Operations & Accounts Coordinator

No7 Advisor

Business Operations & Accounts Coordinator

Registered Veterinary Nurse - Paying up to £35k pro rata

Additional Support Worker, Longridge

Female Additional Support Worker, Southport

Additional Support Worker, Eccleston

Pharmacy Technician

Occupational Health Physician - Preston

Newly Qualified Dentist

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