Field service engineer Work, Jobs in Flitwick, Bdf (with Salaries)

Service Operations Manager - Hemel
Learnd —Hemel Hempstead
- Full-time
- Continuous improvement
- Communication skills
- Sick pay
Field Services Engineer
Education & Business Services —Dunstable
- Computer literacy
- Windows
- Microsoft Office
Field Retentions Engineer
Verisure Services (UK) Limited —Milton Keynes
- £25,500 a year
- Full-time
- English
- Communication skills
- Annual leave
- Employee discount
Quick apply
Field After-Sales Executive
Verisure Services (UK) Limited —Milton Keynes
- £25,500 a year
- Full-time
- English
- Communication skills
- Annual leave
- Employee discount
Quick apply
Field Operations Support Coordinator
Dyno Plumbing —Watford
- From £38,000 a year
- Full-time
- Plumbing
- Travel
- Mentoring
Quick apply
6d
Trainee White Goods Engineer
Currys —Stevenage
- £28,000 - £32,000 a year
- Full-time
- Customer service
- Electrical experience
- Annual leave
- Employee discount
White Goods Engineer – Northampton [PAS197]
Pacifica —Northampton
- £27,000 - £36,000 a year
- Full-time
- Customer service
- Communication skills
Quick apply
Regional Service Manager
InPost UK —Hemel Hempstead
- Hybrid work
- Continuous improvement
- Quality control
- Mentoring
- Annual leave
Quick apply
Field Service Engineer (UKI)
Cutera, Inc. —Letchworth
- £50,000 - £60,000 a year
- Full-time
- English
- Bachelor's degree
- Travel
Quick apply
Operational Technology Technician
British Pipeline Agency (BPA) —Hemel Hempstead
- £40,000 - £45,000 a year
- First Aid Certification
- Travel
- Communication skills
- Life insurance
Field Service Engineer
NoteMachine UK Ltd —Milton Keynes
- From £39,353 a year
- Weekend availability
- Customer service
- Maintenance
- Programmable logic controllers
- Health & wellbeing programme
- Life insurance
Quick apply
9d
Tech Support/System Engineer
Fronius —Milton Keynes
- Full-time
- Microsoft Word
- English
- Travel
- Free parking
- Annual leave
Controls Engineer
NBCUniversal —Bedford
- Full-time
- Bachelor's degree
- Resort
1d
Manufacturing Engineer
Safran —Pitstone
- Full-time
- Computer literacy
- English
- Bachelor's degree
Associate Engineer, Ride & Show Engineering (Scenic)
NBCUniversal —Bedford
- Full-time
- Bachelor's degree
- Resort
Installation & Service Engineer - Laboratory & Industrial Equipment
Asahi Glassplant UK Ltd —Royston
- Full-time
- Hybrid work
- Quality control
Quick apply
Research Fellow in Water Treatment Sustainability (Coagulant Recovery)
Cranfield University —Cranfield
- £38,655 a year
- Full-time
- Doctoral degree
- University
- Communication skills
13d
Domestic Whitegoods Engineer – Northampton
Glotech Repairs —St Albans
- £27,000 - £32,500 a year
- Full-time
- Customer service
- Computer literacy
- Computer skills
- Annual leave
- Employee discount
Field Engineer
M Group —Stevenage
- Weekend availability
- Maintenance
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
5h
Field Service Engineer - Industrial East Midlands
Bizerba —Milton Keynes
- Full-time
- Schematics
- Electrical experience
- Continuous improvement
- Annual leave
Quick apply

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Service Operations Manager - Hemel

Learnd
Hemel Hempstead

Apply Now

Job details

Full-time

Benefits

Company pension
Sick pay

Qualifications

Technical troubleshooting
Stakeholder collaboration
Stakeholder liaison
Internal department liaison
Complaint handling
Technical support
Quality assurance
Building management systems
Continuous improvement
Continuous improvement cycles oversight
Relationship management
Customer interaction
Multidisciplinary collaboration
Financial management
Communication skills
Internal quality assurance
Remote diagnostics
Operations leadership experience

Full job description

Job Description – Service Operations Manager (South East & London City)

Business Unit: Service
Reports To : Service Director
Region : South East & London City
Direct Reports : Lead Engineers, Small Works Managers, Service Coordinators

Position

Learnd is looking for a Service Operations Manager who will be responsible for the operational leadership, technical performance, and service excellence across Learnd’s South East & London City regions.

The position leads a multi‑disciplinary operational structure:

Lead Engineers, who are responsible for frontline engineers, technical quality, and first‑level leadership support.
Small Works Managers, who own complex remedial works and smaller BMS projects.

The Operations Manager ensures that service delivery is efficient, safe, customer‑focused, and commercially strong, while driving continuous improvement and technical development across all engineering teams.

Key Objectives

Deliver regional service performance in line with annual budgets and operational plans.
Maintain high levels of customer satisfaction, minimising repeat visits and improving first‑time fix rates.
Ensure consistent technical quality, engineering standards, and compliance across both regions.
Lead a structured governance process for BMS service delivery, remedials, and small works.
Strengthen collaboration between engineering teams, service coordination, and contract delivery functions.

Regional Operational Leadership

Provide day‑to‑day operational leadership across South East & London City engineering teams.
Ensure Lead Engineers are effectively managing engineers, technical escalations, site quality, and customer interface.
Maintain oversight of engineering headcount, skills mix, resource planning and regional capacity modelling.

Line Management & Team Development

Directly manage Lead Engineers, Small Works Managers, and Service Coordinators, ensuring clear expectations, regular feedback and structured 1:1s.
Support Lead Engineers in coaching and developing engineers, conducting performance reviews, and maintaining training/compliance records
Promote a culture of ownership, accountability, and collaboration across the regional teams.

Technical Delivery & Quality Assurance

Ensure engineering delivery meets BMS technical standards across commissioning, fault finding, graphics, networking and integration.
Support Lead Engineers with complex technical escalations and system troubleshooting.

Commercial & Financial Management

Own the operational inputs to regional P&L performance, including labour utilisation, subcontractor spend, and margin control.
Ensure Small Works Managers deliver variations, remedials and small projects profitably and in line with company processes.
Review and approve field quotations and monitor their conversion rates.

Customer & Stakeholder Engagement

Act as a senior escalation contact for key customers within the region.
Build long‑term operational relationships to strengthen retention and contract longevity.
Attend customer reviews, presenting KPI performance, improvement actions, and operational insights.

Service Coordination & Scheduling Oversight

Ensure the service coordination team maintains accurate scheduling, call logging, engineer diaries, and customer communication.
Support the continued centralisation and optimisation of the coordination function

Cross‑Functional Collaboration

Work closely with the Projects teams to ensure smooth handover, commissioning support and post‑project integration into service.
Partner with the ROC for remote diagnostics, triage, and first‑line support, maximising “remote-first” service outcomes.

Required Skills & Experience

Strong operational management experience within BMS, HVAC, or building controls.
Proven ability to lead multi‑tier engineering structures through Lead Engineers or Supervisors.
Experience overseeing small works, remedials or minor projects within a service environment.
Strong technical background in BMS systems, networking fundamentals, and controls strategies.
Excellent organisational, communication, and decision‑making skills.
Ability to analyse operational performance and drive continuous improvement initiatives.

Compensation & Benefits

Competitive Salary plus benefits and pension scheme.
Company Vehicle - Electric or Hybrid Vehicle
Death in Service Policy.
UK Healthcare cash benefits.
Enhanced Sick Pay Policy.
Enhanced Maternity, Paternity, Shared Parental, and Adoption Leave Policies.

Duties:

The Service Operations Manager ensures the delivery of a highly professional, compliant, and financially robust service operation. They lead the engineering, coordination, and small works teams to provide an exceptional customer experience and support the growth of the South East & London City regions.

Apply Now

Refine Your Search

field service engineer jobs in flitwick, bdf

Service Operations Manager - Hemel

Field Services Engineer

Field Retentions Engineer

Field After-Sales Executive

Field Operations Support Coordinator

Trainee White Goods Engineer

White Goods Engineer – Northampton [PAS197]

Regional Service Manager

Field Service Engineer (UKI)

Operational Technology Technician

Field Service Engineer

Tech Support/System Engineer

Controls Engineer

Manufacturing Engineer

Associate Engineer, Ride & Show Engineering (Scenic)

Installation & Service Engineer - Laboratory & Industrial Equipment

Research Fellow in Water Treatment Sustainability (Coagulant Recovery)

Domestic Whitegoods Engineer – Northampton

Field Engineer

Field Service Engineer - Industrial East Midlands

I want to receive the latest job alerts for field service engineer in flitwick, bdf

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