Call center Work, Jobs in Fordingbridge, Ham (with Salaries)

Contact Centre Advisor
Fexco Property Services —Salisbury
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
Quick apply
23h
Call Centre Supervisor
Churchill Retirement PLC —Ringwood
- Overtime
- English
- Analysis skills
- Supervising experience
- Annual leave
- Employee assistance programme
On Call Operator
Horizon Home Care —Poole
- £12.71 an hour
- Weekend availability
Quick apply
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Southampton
- £3,800 a month
- Full-time
Quick apply
Call Centre Trainer
Churchill Retirement PLC —Ringwood
- Full-time
- Customer service
- Mentoring
- Training & development
- Annual leave
14d
Telemarketing Executive
Apt Communications Limited —Ringwood
- £35,000 - £70,000 a year
- Full-time
- CRM software
- Business development
- In-person
- Free parking
Quick apply
1d
Telesales Executive
Better —Bournemouth
- £30,000 - £70,000 a year
- Full-time
- CRM software
- Communication skills
- Employee assistance programme
Quick apply
Telesales – B2B Sales – Business Development
Astute —Bournemouth
- Up to £28,000 a year
- Full-time
Telemarketing Executive
Better —Bournemouth
- £30,000 - £70,000 a year
- Full-time
- CRM software
- Communication skills
- Employee assistance programme
Quick apply
Telesales Advisor
Better —Bournemouth
- £30,000 - £70,000 a year
- Full-time
- CRM software
- Communication skills
- Employee assistance programme
Quick apply
Telemarketer
Better —Bournemouth
- £30,000 - £70,000 a year
- Full-time
- CRM software
- Communication skills
- Employee assistance programme
Quick apply
Inbound Sales Executive
First Local Serivces —Westbourne
- From £32,000 a year
- Overtime
- CRM software
- Sales
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
4d
Customer Service Agent
Plata —Southampton
- Up to £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
- Annual leave
- Employee assistance programme
Quick apply
1d
Motor Team Sales Executive
Impact Call Centre Ltd —Romsey
- Up to £29,000 a year
- Full-time
- Sales
- Computer literacy
- Computer skills
- Free parking
- Employee discount
Quick apply
13d
Customer Contact Centre Executive
Snows Group —Hedge End
- £33,000 a year
- Weekend availability
- In-person
- Free parking
- Employee discount
Quick apply
Telesales - Uncapped Earnings
DDS MARKETING LTD T/A DIRECT DATA SQUAD —Bournemouth
- £26,000 - £85,000 a year
- Full-time
- CRM software
- English
- In-person
Quick apply
Customer Service Advisor
Test Valley Borough Council —Andover
- £27,424.56 - £29,056.08 a year
- Temporary
- Bilingual
- Customer service
- English
Quick apply
Customer Service Advisor
Capita —Upavon
- £25,155 a month
- Full-time
- Recruiting
- Free parking
Telemarketing Executive
ElemenTel —Romsey
- Up to £25,000 a year
- Customer service
- Free parking
- Annual leave
Telemarketing Executive
Aqua Cooling —Chandlers Ford
- Full-time
- CRM software
- Data entry
- Communication skills
- Employee assistance programme
- Gym membership
11d

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Contact Centre Advisor

Fexco Property Services
Salisbury

Quick apply

Job details

Full-time
23 hours ago

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
Client engagement
Stakeholder liaison
Internal department liaison
Complaint handling
Continuous improvement
Organisational skills
Customer interaction
Communication skills
Time management

Full job description

Job Advert

Job Title: Contact Centre Advisor

Location: Salisbury

Company: Fexco Property Services

Type of Employment: Full Time, Permanent

About this role:

The Customer Experience Advisor is responsible for delivering outstanding service across all inbound customer contact channels, including voice and digital platforms (e.g. email, webchat, messaging). The role focuses on resolving enquiries related to Administration, Accounts, and Maintenance/Repairs, ensuring a seamless and positive experience for every customer.

This role aims to resolve queries at the first point of contact wherever possible, minimise escalations, and take ownership of customer issues through to full resolution, acting as a strong advocate for customer experience across the business.

Main Duties and Objectives:

Manage inbound customer contacts across multiple channels (telephone, email, webchat, etc.) in a professional and empathetic manner
Resolve enquiries relating to
- Accounts (e.g. Balances, Billing, Payments snd Service Charges)
- Admin (e.g Account Updates and General Enquiries)
- Maintenance/Repairs (e.g.
Strive to achieve First Contact Resolution (FCR) wherever possible
Take full ownership of customer queries and ensure end-to-end resolution, including managing follow-ups
Proactively manage escalations through to resolution, maintaining communication with the customer
Resolve non-escalated complaints efficiently and in line with company policy
Ensure all complaints are handled with empathy, accountability, and fairness
Provide a consistently excellent customer experience on every interaction
Act as a champion for customer-centric thinking, challenging processes that may negatively impact the customer journey
Identify recurring issues or inefficiencies and provide feedback to the Resolution and Continuous Improvement Team to improve service delivery
Build rapport and trust with customers, ensuring they feel valued and supported Accurately log all interactions and actions taken within systems
Where escalation is required:
- Clearly communicate next steps and expectations to the customer
- Take ownership of the case and manage it through to resolution
- Liaise with internal teams to ensure timely outcomes
- Ensure customers are kept informed with regular updates
Actively listen, show empathy, and tailor communication style to meet customer needs
Go above and beyond to create positive, memorable experiences
Encourage satisfied customers to leave feedback, including Trustpilot reviews
Promote feedback opportunities at appropriate moments in the customer journey

Essential Skills:

Strong communication skills (verbal and written)
Excellent problem-solving and decision-making abilities
High level of empathy and emotional intelligence
Ability to manage multiple systems and tasks simultaneously
Strong organisational and time management skills
Experience in a contact centre or customer service environment preferred
Experience handling complex customer queries or complaints
Exposure to accounts, admin, or repairs/maintenance-related queries is advantageous

Behaviours:

Customer-first mindset – always prioritising customer outcomes
Ownership & accountability – taking responsibility through to resolution
Resilience – managing challenging interactions positively
Collaboration – working effectively with colleagues and other teams
Continuous improvement – proactively identifying opportunities to enhance service
Integrity & professionalism – acting in line with company values

Performance Measures (KPI's):

First Contact Resolution (FCR)
Customer Satisfaction (CSAT)/Customer Experience scores
Quality Assurance (QA) scores
Average Handling Time (AHT) (balanced with quality and resolution)
Contact volumes and productivity metrics
Complaint resolution times and outcomes
Adherence to schedule
Trustpilot/review generation targets
Escalation management effectiveness (timeliness and resolution

Success Measures:

Consistently resolving customer queries quickly and accurately
Delivering high customer satisfaction scores
Reducing repeat contacts through effective first-contact resolution
Taking ownership of issues and ensuring they are fully resolved
Positively influencing customer perception through exceptional service
Actively contributing to service improvements and customer-centric change

Fexco is an equal opportunities employer and is proud to foster a work environment where our people are supported and encouraged to be themselves. We welcome applicants of all backgrounds and sections of society and each application is given fair consideration.

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call center jobs in fordingbridge, ham

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