Customer support co ordinator part time Work, Jobs in Frenchay, Gls (with Salaries)

Customer Service Advisor
Healix —Bristol
- £26,000 - £28,000 a year
- Full-time
- English
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
3d
Service Support Co-ordinator
Equans —Bristol
- Microsoft Office
- Administrative experience
- Organisational skills
3d
Resource Co-ordinator
Babcock International —Bristol
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Recruiting
- Annual leave
- Employee assistance programme
4d
Customer Start Up Co-ordinator
Elis —Chepstow
- Call to connect
- Contracts
- Communication skills
- Employee assistance programme
- Employee discount
Sales Co-ordinator (with Project Management and Interior Design Exposure)
Bridge Contract Solutions —Chippenham
- £26,500 - £36,000 a year
- Full-time
- Microsoft Excel
- Sales
- English
- Sick pay
Quick apply
Patient Co-ordinator
Mendip Vale Medical Group —Bristol
- From £12.90 an hour
- Part-time
- In-person
- Free parking
- Store discount
Quick apply
7d
Transient Co-ordinator (Front Desk) Full Time
Delta Hotels by Marriott St Pierre Country Club —Chepstow
- Weekend availability
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Experience Assistant
Brokerswood Holiday Park —Westbury
- £21,798.40 a year
- Part-time
- Organisational skills
- Front desk
- Communication skills
- Sick pay
Quick apply
Museum Volunteer Co-ordinator (part time)
Stroud District Council —Stroud
- £28,598 a year
- Part-time
- Hybrid work
- Management
- Customer service
- Computer literacy
Head of Customer Experience
Healix —Bristol
- Full-time
- Continuous improvement
- Training & development
- Leadership
- Annual leave
- Employee discount
Quick apply
10d
Lettings Co-ordinator
David Plaister Limited —Weston-super-Mare
- £26,500 a year
- Full-time
- CRM software
- Customer service
- Business development
- Sick pay
Quick apply
2d
MRO Returns & Logistics Coordinator
Safran —Cwmbran
- Full-time
- Computer literacy
- ERP systems
- Continuous improvement
9d
Apprentice Technical Co-Ordinator
Framatome —Avonmouth
- Full-time
- English
- Computer skills
- Welding
- Annual leave
- Employee assistance programme
Quick apply
Hire & Sales Coordinator
GAP Group —Avonmouth
- Full-time
- Sales
- Organisational skills
- Communication skills
Medical Case Manager
Healix —Bristol
- £40,000 - £42,000 a year
- Full-time
- Microsoft Office
- Discharge planning
- Organisational skills
- Annual leave
- Employee discount
Quick apply
1d

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Customer Service Advisor

Healix
Bristol

Quick apply

Job details

Full-time
£26,000 - £28,000 a year
3 days ago

Benefits

Casual dress
Cycle to work scheme
Annual leave
Company pension
Private medical insurance
Employee discount
Life insurance
Referral programme

Qualifications

Customer service call handling
Inbound customer enquiry call handling
English
Insurance claims handling experience
Analysis skills
Customer support
Customer interaction
Communication skills

Full job description

Do you have excellent customer service skills and a passion for helping people? Are you looking for a rewarding career in the private medical industry where your work can have a direct impact on people's lives? If so, you might be the perfect fit for our Member Advisor role!

As a Member Advisor you will be responsible for coordinating member treatment plans, liaising with all members of the healthcare team and the member, and ensuring that the member receives appropriate medical information and access to required medical services. This is a role where good customer service skills are key, and you are not required to have any medical qualifications.

PERSON SPECIFICATION

We are looking for an individual who can deliver great customer service and who has strong command of the English language, both verbal and written.

In addition, we are looking for:

Decision making skills and ability to use own initiative.
A diplomatic open style and approach, with excellent verbal and written communication.
A high degree of accuracy and attention to detail and work well under pressure.
The ability to work well both independently and as part of a team.
Good problem solving and analytical skills.
Good commercial awareness with the ability to make decisions with the "bigger picture" in mind.
Ability to make effective contact with clinicians, accurate assessment of information obtained and acting appropriately upon the outcome.
An overall external awareness of new technology or development within the industry to pre-empt and be prepared for possible related queries.

A good understanding and previous experience of the private medical insurance industry and claims processing, would be an advantage.

About The Role

AS MEMBER ADVISOR, YOU WILL BE INVOLVED IN:

Taking calls from clients, providers and specified members in relation to initial and/or ongoing claims
Obtaining medical evidence from providers to substantiate claims decision/treatment
Dealing with queries in relation to clinical treatment or pre-authorisation requests
Arranging care with the appropriate medical team/facility
Ensuring treatment delivered is relevant and appropriate by monitoring ongoing treatment plans for members
Negotiating provider fees within the Healix Reasonable and Customary fees, as part of cost containment for clients
Ensuring all documents are correctly and accurately allocated on Case Management System
Assisting the Case Managers with high cost claims where required

Required Criteria

Do you have Customer Service Experience?
Do you have a good command of the English language?

Desired Criteria

Do you have medical claims handling experience?

Skills Needed

About The Company

We offer UK employee healthcare benefits, and travel, medical and security assistance in every corner of the globe. Our purpose is to help people in difficult situations – whether that’s a cancer diagnosis, a need for medical assistance when they’re far from home, or being caught up in conflict or natural disaster. We talk to them, support them, and make sure they get the help they need. If necessary, we’ll pull them out and bring them home.

We’re co-ordinators and problem-solvers: experts at navigating the global health and security landscape. Our teams of doctors, nurses, travel and medical co-ordinators and security experts make sure that your people will be looked after, whatever happens supported by technology designed help individuals, not slot them into a predetermined solution.

We work with governments, broadcasters, NGOs, international corporations, major insurers and more. No two clients are the same: we adapt our services to their needs.

More importantly, we adapt to the practical and human needs of the individuals we protect. Most of us are on the front line; we keep our back office lean. We don’t use scripts, and we don’t time calls. We never lose sight of the fact that we’re dealing with real people.

Company Culture

Instead, we focus on ensuring our highly trained specialists have the space and time they need to be effective. We let them use their initiative to get the job done, because the situations they face often throw up unexpected challenges – and no protocol survives contact with the real world.

Our clients have thousands of employees and customers, at home and abroad, so they need a business big enough to handle any situation. But they chose Healix because they also need an organisation that’s personal enough to care.

Our people are driven to do things in the best way, not the way they have always been done. We work hard, and our efforts are rewarded with great development opportunities and a supportive team spirit.

We want to nurture this friendly and dynamic company culture so that we can continue to attract diverse talent with a breadth of knowledge and world-class skills. As a part of Healix, you can expect a range of excellent benefits and an environment where people really do care.

Company Benefits

Commitment to career development

We are committed to helping our people build and develop successful careers. Our employees are given direct responsibility and opportunity to develop and grow whilst working on challenging and worthwhile projects in a rewarding and supportive environment.

We invest in the continuous development of our team, offering on-going training and professional enhancement opportunities for those wishing to diversify or take additional responsibilities.

Health insurance, Vacation, Paid time off, Retirement plan and/or pension, Office perks, Employee development programs, Employee discounts, Gym membership or wellness programs, Opportunity to travel, Casual dress, Cycle to work, Free work laptop, Referral bonus, Open office, Competitive salary, Life insurance, Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Progression opportunities

Salary

£26,000.00 - £28,000.00 per year

Quick apply

Refine Your Search

customer support co ordinator part time jobs in frenchay, gls

Customer Service Advisor

Service Support Co-ordinator

Resource Co-ordinator

Customer Start Up Co-ordinator

Sales Co-ordinator (with Project Management and Interior Design Exposure)

Patient Co-ordinator

Transient Co-ordinator (Front Desk) Full Time

Customer Experience Assistant

Museum Volunteer Co-ordinator (part time)

Head of Customer Experience

Lettings Co-ordinator

MRO Returns & Logistics Coordinator

Apprentice Technical Co-Ordinator

Hire & Sales Coordinator

Medical Case Manager

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