Policy officer Work, Jobs in Frenchay, Gls (with Salaries)

Complaints and Governance Officer
Brunelcare —Bristol
- £31,406.53 - £38,870.37 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
Community Engagement Officer
The Green Britain Foundation —Stroud
- £25,000 a year
- Part-time
- Hybrid work
- Supervising experience
- Project management
- In-person
- Free parking
- Employee discount
Quick apply
Privacy Risk & Compliance Officer
Teleperformance —Bristol
- Microsoft Powerpoint
- Microsoft Excel
- English
Quick apply
14d
Operational Support Grade - HMP Bristol (Prison Support Role)
Ministry of Justice —Bristol
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
- Employee assistance programme
12d
Senior Corporate Consultation Officer
South Gloucestershire Council —Yate
- £40,777 - £44,075 a year
- Full-time
- Data analysis skills
- Analysis skills
- IT
- Annual leave
- Employee discount
6d
Sensory Room Supporter Liaison Officer
Ashton Gate Stadium —Bristol
- £13.27 an hour
- Hospitality
- Management
- First Aid Certification
Quick apply
2d
Operational Support Officer
HM Courts & Tribunal Service —Bristol
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Presentation skills
- Annual leave
- Employee discount
14d
Commercial Officer
Sierra Nevada Corporation Mission Systems UK,LTD —Bristol
- Full-time
- Microsoft Word
- Microsoft Excel
- ERP systems
Quick apply
Urban Design Research Officer
Bath Preservation Trust —Bath
- £19,200 a year
- Part-time
- Microsoft Excel
- Data analysis skills
- Project management
- Health & wellbeing programme
- Annual leave
Quick apply
Probation Services Officer - Worle (South West)
HM Prison & Probation Service —Weston-super-Mare
- £20,001 - £40,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee discount
Privacy Risk & Compliance Officer
Teleperformance —Bristol
- Microsoft Powerpoint
- Microsoft Excel
- English
14d
Information Security Officer
SBS —Bristol
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- AWS
- In-person
- Communication skills
- Work from home
Quick apply
Estates Administration Officer
Forestry Commission —Stoke Gifford
- £26,959 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- Microsoft Office
- Annual leave
13d
Senior Admissions Officer (Fixed Term)
Bath Spa University —Bath
- £33,951 a year
- Weekend availability
- Hybrid work
- Customer service
- Analysis skills
- University
- Annual leave
- Employee assistance programme
9d
Mayoral Support Officer
West of England Combined Authorities —Bristol
- £34,434 - £37,280 a year
- Full-time
- Hybrid work
- Annual leave
14d
Programme Officer (DClinPsy)
University of Bath —Bath
- £31,236 - £37,694 a year
- Full-time
- Doctoral degree
- Administrative experience
- University
- Annual leave
- Employee discount
10d
Head of Operations
ASDAN —Bristol
- £47,500 - £54,750 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- In-person
- Sick pay
Quick apply
14d
Research Excellence Framework (REF) Programme Manager
Research England —Bristol
- £58,589 a year
- Full-time
- Hybrid work
- Project management
- No degree
- Agile
- Annual leave
- Flexible schedule
11h
Deputy Designated Safeguarding Lead
Greenshaw Learning Trust —Bristol
- £36,363 - £39,152 a year
- Full-time
- Care plans
- School
- Employee assistance programme
- Employee discount
7d
Professional Development Officer
HCRG Care Group —Bath
- £36,000 - £38,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Travel
- Employee discount
Quick apply
2d

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Complaints and Governance Officer

Brunelcare -
Bristol

Apply Now

Job details

Full-time
£31,406.53 - £38,870.37 a year

Benefits

Cycle to work scheme
Annual leave
Employee assistance programme
Employee discount
Referral programme
Sick pay

Qualifications

Customer service
Complaint handling
Analysis skills
Organisational skills
Communication skills

Full job description

Are you a confident communicator who has experience dealing with customers, resolving concerns and helping services learn from feedback and improve?

Do you have a passion for customer service, a strong attention to detail and the ability to respond sensitively to customers, colleagues and their families?

If so, there has never been a better time to join our values-led Charity and help shape a high-quality, safe and customer-focused complaints process.

About the role

We have an exciting opportunity for a Complaints and Governance Officer to lead Brunelcare’s centralised complaints process, including the handling, recording and monitoring of complaints across the Charity’s services in line with policies, agreed timescales and regulatory expectations.

You will work closely with colleagues across the Charity, supporting complaints investigation processes, keeping customers up-to-date and identifying and sharing learning from complaints to promote continuous improvement.

You will be responsible for leading and coordinating Brunelcare’s complaints activities, maintaining accurate and timely records and reporting on key findings, trends and learning to the Executive Team and Board.

Key responsibilities:

Coordinate and support complaints investigations from acknowledgement through to resolution and learning.
Work with colleagues across all of the Charity’s services to gather relevant information and agree appropriate complaints responses.
Draft clear, timely and empathetic responses and be the key point of contact for complainants.
Monitor complaints response timescales, required escalation, agreed resolutions and follow-up actions.
Identify themes, trends and learning from complaints to support continuous improvement.
Drive good complaints standards and handling throughout the Charity by providing guidance, sharing best practice and developing and delivering training.

About you

You are a professional with strong written communication skills, who possesses empathy and confidence in dealing with sensitive and complex issues.

You will have experience in customer service environments and the ability to liaise with individuals across the Charity and can challenge constructively and follow-up agreed actions.

It is essential that you have a keen eye for detail and strong organisational skills to support improvement and compliance.

To be successful in this role, you will have:

Experience handling complaints, dealing with customers and undertaking complaints investigations.
Strong written and verbal communication skills and the ability to build effective working relationships across teams
A professional and sensitive approach when communicating with customers.
Strong analytical skills with the ability to analyse information, identify trends and key issues, and develop learning and improvement plans.
A proactive, resilient and improvement focused approach.
An understanding of confidentiality, record keeping and the importance of effective complaint handling.
Knowledge of relevant regulatory expectations, such as the Housing Ombudsman Complaint Handling Code or CQC requirements, would be advantageous.

Job Benefits

Competitive rates of pay
Equivalent to 33 days of paid annual leave (inclusive of bank holidays), increasing to the equivalent of 36 after 5 years’ service (pro-rata)
Access to a fully funded Medicash Health Plan to save up to £995 on health essentials; like going to the dentist or opticians and access to telephone and video GP appointments
Free enhanced DBS Check
Blue Light Card discount service, offering online and high street discounts
Cycle to Work Scheme
Company Sick Pay
Care First Employee Assistance Programme (provides a range of free, confidential services) and in-house Mental Health First Aiders available
£200 refer a friend bonus

Brunelcare is committed to equity, equality, diversity and inclusion, and this is embedded in our strategy and supported through our policies and processes. We welcome the opportunity to make reasonable adjustments where this would support you to make an application.

Established in 1941, Brunelcare is an award-winning Bristol based charity providing high-quality housing, care, and support for older people in the South West.

Today, across Bristol, South Gloucestershire, and Somerset, Brunelcare works to support people to remain as independent as possible, for as long as possible.

The extensive range of our services means that people can stay with us however their needs may change.

We are also widely recognised for our expertise and excellence in caring for people living with dementia, and for supporting their families.

As a charity, we do not pay dividends to shareholders, and any profit we make is reinvested back into the services we provide.

Apply Now

Refine Your Search

policy officer jobs in frenchay, gls

Complaints and Governance Officer

Community Engagement Officer

Privacy Risk & Compliance Officer

Operational Support Grade - HMP Bristol (Prison Support Role)

Senior Corporate Consultation Officer

Sensory Room Supporter Liaison Officer

Operational Support Officer

Commercial Officer

Urban Design Research Officer

Probation Services Officer - Worle (South West)

Privacy Risk & Compliance Officer

Information Security Officer

Estates Administration Officer

Senior Admissions Officer (Fixed Term)

Mayoral Support Officer

Programme Officer (DClinPsy)

Head of Operations

Research Excellence Framework (REF) Programme Manager

Deputy Designated Safeguarding Lead

Professional Development Officer

I want to receive the latest job alerts for policy officer in frenchay, gls

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