Desk manager Work, Jobs in Freshford, Som (with Salaries)

Lead Service Desk Analyst
Rotork —Bath
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
Quick apply
Service Desk Manager
Lancer Scott —Bristol
- £40,000 a year
- Full-time
- Management
- Customer service
- Leadership
Programme Director - ACTS
Raytheon —Warminster
- Full-time
- Hybrid work
- Engineering
- Project management
- Bachelor's degree
- Sick pay
9d
Health Innovation West of England Project Manager (Academy)
Royal United Hospitals Bath NHS Foundation Trust —Bristol
- £39,959 - £48,117 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- CRM software
10d
Human Resources Manager
Ministry of Justice —Bath
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Management
- Presentation skills
- Travel
- Annual leave
- Employee discount
5d
SME - Desk Side Services
HCLTech —Filton
- £24,420 - £46,000 a year
- Management
- English
- Organisational skills
Quick apply
Innovation Manager
Science Creates —Bristol
- £35,000 - £40,000 a year
- Full-time
- Doctoral degree
- Master's degree
- Project management
- Free parking
- Annual leave
10d
Operations Assistant
Vital Installations Ltd —Glastonbury
- £14 - £18 an hour
- Part-time
- Hybrid work
- Warehouse experience
- Employee discount
- Flexible schedule
Quick apply
2d
Night Manager
Parade Hotel Bath —Bath
- £31,000 - £31,300 a year
- Weekend availability
- Hospitality
- Hotel
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
4d
Field Service Technician / Engineer - Bristol
nGeneration —Bristol
- £28,678 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Maintenance
- Annual leave
Quick apply
Paraplanner
Saltus —Bath
- Up to £45,000 a year
- Full-time
- Hybrid work
- IT
- Communication skills
Quick apply
3d
Hire Desk Controller
MGF —Avonmouth
- £28,000 a year
- Full-time
- Customer service
- Communication skills
- Time management
- Annual leave
- Referral programme
Quick apply
Customer Service Team Leader
William Hill —Melksham
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
Assistant Meeting and Events Operations Manager
Hotel Du Vin —Bristol
- Hotel
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Service Operations Coordinator
WPS-UK Ltd —Nailsea
- £32,000 - £42,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Maintenance
- Free parking
- Annual leave
Quick apply
Senior Technical Officer - IT Services
Bath and North East Somerset Council —Keynsham
- £19.81 - £21.14 an hour
- Organisational skills
- IT
- Communication skills
- Employee assistance programme
11d
Web Technology Specialist
Alliance Pharma —Chippenham
- Full-time
- Communication skills
- HTML
Head of Workplace Operations
Rowden —Bristol
- £60,000 - £80,000 a year
- Full-time
- Hybrid work
- Project management
Quick apply
3d
Senior Manager - Associate Director, Cyber Delivery and GTM - Financial Services
Deloitte —Bristol
- Hybrid work
- Azure
- AWS
- Project management
1st Line Technical Analyst
Xerox —Bristol
- Full-time
- Hybrid work
- Customer service
- Windows
- Microsoft Office

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Lead Service Desk Analyst

Rotork -
Bath

Quick apply

Job details

Full-time

Qualifications

Performance management
Continuous improvement
ITIL
IT support
ServiceNow
Leadership
Communication skills

Full job description

Job Description

Join us as a Lead Service Desk Analyst, where you’ll play a key role in supporting and guiding a high-performing support team delivering exceptional IT service across a global organisation. Reporting to the Global Service Desk Manager and acting as the senior UK- based technical escalation point for global day-to-day Service Desk matters, you’ll combine hands-on technical expertise with strong leadership to keep operations running smoothly, support strong operational performance and contribute to continuous improvement—all while ensuring best-in-class service aligned to ITIL standards and SLAs.

What You’ll Do

Lead, mentor, and support a team of Service Desk Analysts, acting as the senior escalation point for complex issues
Support the day-to-day coordination of Service Desk activities, ensuring smooth delivery aligned with ITIL 4 best practices.
Support workload coordination, prioritisation, and ticket flow to help the team meet SLAs
Drive a culture of accountability, collaboration, and customer-focused support
Work closely with the Global Service Desk Manager to support consistent standards, tools, and performance expectations.
Use ServiceNow and reporting insights to identify operational improvement opportunities and support better day-to-day service delivery.
Identify trends and contribute to continuous improvement, automation, and knowledge-sharing initiatives.

Qualifications

What You’ll Bring

Proven experience in a Service Desk or IT support leadership role
Strong technical troubleshooting skills with a hands-on approach
Knowledge of ITIL frameworks and service management best practices
Experience leading a team, including performance management and development of direct reports.
Experience with ServiceNow (or similar tools) and performance reporting
A passion for continuous improvement, team development, and delivering excellent customer experience
Strong communication and stakeholder management skills

Why Join Us?

Be a key player in shaping global service delivery standards
Work in a collaborative, fast-paced environment with real impact
Opportunities to drive innovation, automation, and service improvement

Additional Information

Rotork is the market-leading global flow control and instrumentation company, helping our customers manage the flow or liquids, gases and powders across many industries worldwide.

Our purpose is Keeping the World Flowing for Future Generations.

For over sixty years, the world has relied on us to create the things that keep everything moving. From oil and gas to water and shipping, pharmaceuticals and food- these are the flows on which our modern world depends.

Today we're respected and admired for our people, performance and products. Our success flows from our commitment to engineering excellence, and that's what we will always pursue, safely and sustainably.

Rotork is going through an exciting period of change and growth, building on our existing market leadership. It's a great time to join us and make an impact in shaping the future of our business.

Quick apply

Refine Your Search

desk manager jobs in freshford, som

Lead Service Desk Analyst

Service Desk Manager

Programme Director - ACTS

Health Innovation West of England Project Manager (Academy)

Human Resources Manager

SME - Desk Side Services

Innovation Manager

Operations Assistant

Night Manager

Field Service Technician / Engineer - Bristol

Paraplanner

Hire Desk Controller

Customer Service Team Leader

Assistant Meeting and Events Operations Manager

Service Operations Coordinator

Senior Technical Officer - IT Services

Web Technology Specialist

Head of Workplace Operations

Senior Manager - Associate Director, Cyber Delivery and GTM - Financial Services

1st Line Technical Analyst

I want to receive the latest job alerts for desk manager in freshford, som

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