It support technician / customer service advisor Work, Jobs in Frimley, Sry (with Salaries)

IT Support Technician / Customer Service Advisor
Cevitr Ltd —Farnborough
- £25,000 - £28,000 a year
- Weekend availability
- Customer service
- Computer skills
- Communication skills
- Free parking
Quick apply
5d
Technical Customer Support Representative, EMEA
Vantor Technologies UK LTD —London
- Weekend availability
- No degree
- Travel
- Communication skills
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IT Support Technician / Customer Service Advisor

Cevitr Ltd -
Farnborough

Quick apply

Job details

Permanent | Graduate | Full-time
£25,000 - £28,000 a year
5 days ago

Benefits

Free parking
Casual dress
Company pension
Company events
Sabbatical

Qualifications

Technical troubleshooting
Customer service
Filing
Microsoft Office Suite
Technical support
IT support
File management
Computer skills
Customer support
Communication skills
Help desk

Full job description

About Us

Cevitr is a UK-based Robotic Process Automation (RPA) and Artificial Intelligence (AI) company that helps organisations enhance efficiency, reduce manual effort and scale sustainably. We deliver digital workmates, AI-powered solutions and consultancy services that simplify complex workflows and make automation and AI accessible through a straightforward business engagement model.

Working at the forefront of both RPA and emerging AI technologies, we partner with clients across industries to modernise processes and transform the way they work.

The Role

This is an exciting entry-level opportunity to start a career in IT, Robotic Process Automation (RPA) and Artificial Intelligence (AI). You’ll join a technology-focused team supporting real-world automation solutions used by a range of clients, gaining hands-on experience with business applications, automation technologies and troubleshooting.

You’ll play an important role in monitoring automated processes, identifying and resolving issues, and working directly with both clients and our development teams. No previous RPA or AI experience is required — we’re looking for someone who is curious, technically minded, enjoys solving problems and is keen to learn. With the right attitude, this role provides an excellent foundation to develop your technical skills and progress within the rapidly growing world of automation and AI.

Responsibilities:

To be able to manage and monitor computer-based automation processes for various clients using Robotic Process Automation technology
To ensure that the service is being delivered seamlessly and efficiently
To be able to identify automation errors and inform the process developers
To be able to examine process outputs
To converse with clients on a timely basis via email and phone if necessary
Work with process developers to address, fix and resolve any automation process errors
To be able to understand basics of robotic process flowcharts and sequences for quick troubleshooting
Reviewing process documentation and maintaining process output reports if required for various clients

Your Skill Set/Requirements:

Good communication skills including the ability to learn and grasp business processes based on client interactions, documentation and videos.
Ability to troubleshoot computer based processes
Good collaboration and personal skills
Computing skills in Microsoft Office and Excel spreadsheets are desirable
The ability to use a diverse range of business applications
The ability to interrogate business applications to find efficient ways of business transactions.
Attention to detail, by spotting anomalies when processes are being executed by the bot
Highly skilled in File organization and management.
Participate in a weekend support rota, working approximately 1 in 4 weekends to monitor and support client automation processes, with time off in lieu (TOIL) provided for weekend working.

To ensure your application is thoroughly reviewed, please complete the required screening tests in addition to submitting a cover letter. Please be aware that we do not provide Visa Sponsorship, and candidates must have the eligibility to work in the UK.

Job Types: Full-time, Permanent, Graduate

Pay: £25,000.00-£28,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
Sabbatical

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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it support technician / customer service advisor jobs in frimley, sry

IT Support Technician / Customer Service Advisor

Technical Customer Support Representative, EMEA

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