It 2nd line service & support engineer Work, Jobs in Gillingham, Ken (with Salaries)

2nd Line Engineer
Akita Systems Ltd —Sevenoaks
- £30,000 - £35,000 a year
- Maintenance
- Mentoring
1st Line Technician
Cyan IT —Aylesford
- £25,000 - £28,000 a year
- Full-time
- English
- Organisational skills
- SharePoint
Quick apply
4d
IT Support Engineer (1st to 2nd Line Progression)
3Gi Technology Ltd —Brentwood
- £28,000 - £32,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Sick pay
Quick apply
IT Support Engineer & Cyber Security (L2+)
Goaco —Dartford
- Weekend availability
- SharePoint
- In-person
- Business
- Employee discount
IT 2nd Line Service & Support Engineer
LSEC —London
- £28,701 - £34,106 a year
- University
- Continuous improvement
- Mentoring
- Annual leave
- Employee assistance programme

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IT Support Technician
IT MANAGMENT LTD —London
College Level 2 qualification in IT (or above). 4 days working from home. Modern equipment provided for home working. Employment Type: Permanent, Full-Time.
From £39,000 a year
Quick apply
MSP 3rd Line Service Desk Technician
Kogo Limited —East Grinstead
Good Communicator – Clearly explaining technical issues and keeping customers informed. Proactive in Nature – Identifying and addressing issues before they…
£44,000 - £50,000 a year
Quick apply

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it 2nd line service & support engineer jobs near gillingham, ken

2nd Line Engineer

Akita Systems Ltd -
Sevenoaks

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Job details

Permanent
£30,000 - £35,000 a year

Qualifications

Microsoft Windows Server
Reactive maintenance implementation
Technical troubleshooting
Incident management
Mentoring junior staff
Maintenance
Service restoration
Mentoring
Technical writing
Customer support
Professional development mentoring
Customer interaction
Root cause analysis
Fault diagnosis and repair
Help desk

Full job description

As a 2nd Line IT Support Engineer at Akita, you will be joining an award-winning Service Desk team where your technical aptitude and problem-solving skills will directly impact our clients' success.

In this multi-faceted role, you will:

Take ownership of complex issues: Resolve escalated incidents and service requests with reduced supervision, focusing on identifying root causes rather than only treating symptoms.
Work across a modern tech stack: Bring in-depth knowledge of Microsoft 365, Entra ID, and endpoint management, alongside core Windows Server, networking, and security environments.
Be a technical mentor: Thrive on imparting your knowledge to others, providing guidance and informal mentoring to support the growth of our Tier 1 engineers.
Drive service improvement: Create and improve technical documentation, and proactively suggest system upgrades or genuine improvements to our clients.
Deliver exceptional service: Manage more complex customer communications with a professional, respectful, and proactive approach.
Troubleshoot methodically: Demonstrate a logical, structured approach to technical challenges, understanding the broader impact of technical changes while balancing speed, quality, and risk.
Provide hands-on support: Attend client sites as required to fulfill proactive maintenance and reactive troubleshooting requirements.

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it 2nd line service & support engineer jobs in gillingham, ken

2nd Line Engineer

1st Line Technician

IT Support Engineer (1st to 2nd Line Progression)

IT Support Engineer & Cyber Security (L2+)

IT 2nd Line Service & Support Engineer

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