Theatre Events Supervisor – YMCA Leicestershire
Location: The Y Theatre, East Street, Leicester
Hours: 25 hours per week, including evenings and weekends in line with the events calendar
Salary: £17,199 per annum (£27,518 FTE), Grade B1
An opportunity to create memorable experiences
We are looking for an enthusiastic and confident Theatre Events Supervisor to help deliver an exciting programme of performances, venue hires and community events at The Y Theatre.
This is a varied, hands-on role where you will lead by example, support our Front of House and Bar teams and ensure every event is delivered safely, professionally and to an excellent standard.
What this role is all about
As Theatre Events Supervisor, you will act as Duty Manager during events and help create a warm and welcoming experience from the moment customers arrive.
You will oversee the preparation and operation of the venue, support colleagues throughout their shifts and respond calmly and confidently to any challenges. You will also build positive relationships with performers, promoters, hirers and community partners.
Through excellent customer service and event delivery, you will help strengthen The Y Theatre’s reputation and generate income that directly supports YMCA Leicestershire’s work with young people and communities.
What success looks like
· Every visitor receives a welcoming and professional experience.
· Performances, conferences and events run smoothly and safely.
· Front of House and Bar teams feel supported and confident.
· Event spaces are prepared and presented to an excellent standard.
· Health and safety, licensing and safeguarding requirements are consistently upheld.
· Customers, performers and hirers choose to return because of the service they receive.
About you
We are looking for someone who:
· Is passionate about creating outstanding customer experiences.
· Is friendly, approachable and able to build positive relationships.
· Remains calm and makes confident decisions under pressure.
· Enjoys encouraging and supporting others to succeed.
· Is highly organised with excellent attention to detail.
· Is proactive, adaptable and solution-focused.
· Works professionally and with integrity.
· Shares YMCA Leicestershire’s values and commitment to inclusion.
What you will bring
· Experience in customer service, hospitality, leisure, theatre, events or a similar environment.
· Experience supervising or coordinating staff or volunteers.
· Excellent communication and organisational skills.
· Experience handling cash and card transactions.
· Confidence using IT systems.
· An understanding of health and safety, safeguarding and equality.
· The ability to work independently and contribute positively to a wider team.
· Flexibility to work evenings and weekends, with most events taking place between Thursday and Monday.
Experience of theatre, live events, bar operations or licensed premises would be an advantage but is not essential.
Our Advantaged Thinking approach
We believe in focusing on people’s strengths, talents and potential.
You will be part of a team that works with kindness, curiosity and hope, creating welcoming and inclusive experiences and supporting colleagues to grow, belong and thrive.
Why join YMCA Leicestershire?
· Be part of a values-led organisation making a genuine difference.
· Work within Leicester’s oldest surviving Victorian theatre.
· Join a supportive and collaborative team.
· Access training and continuing professional development.
· Receive 6.6 weeks’ annual leave, including bank holidays, pro rata.
· Benefit from birthday leave, service leave, a pension and Health Cash Plan.
· Enjoy free gym access, complimentary Y Theatre tickets and Blue Light Card eligibility.
About YMCA Leicestershire
YMCA Leicestershire is a vibrant charity offering supported accommodation for young people aged 16–25, homelessness services, children’s residential care, sports facilities and The Y Theatre.
The Y Theatre is a bustling live performance venue in Leicester city centre. Its eclectic programme includes music, comedy, theatre, dance, new work and family shows. Income generated through the venue helps support YMCA Leicestershire’s wider work with young people and communities.
Safeguarding statement
We are dedicated to upholding best practices to ensure the safety and wellbeing of children, young people and adults at risk. Our goal is to create an environment free from harm and abuse. If harm or abuse is identified or suspected, YMCA expects staff and volunteers to take appropriate action by responding and referring in line with our policies and operational procedures.
Appointment will be subject to proof of eligibility to work in the UK, two satisfactory references and a Basic DBS check.
EDI statement
At YMCA Leicestershire, we are committed to building an inclusive workplace that celebrates diversity and values the unique contribution of every individual. We welcome applications from people of all backgrounds, identities and experiences, and we are especially keen to hear from those who are currently underrepresented in our organisation and the wider charity sector.
We are dedicated to creating a safe and supportive environment where everyone feels respected, empowered and able to thrive. If you require any adjustments during the recruitment process, please let us know and we will do our best to support you.
GDPR statement
Applicants’ personal data will be handled in accordance with YMCA Leicestershire’s Data Protection and Privacy Policy.
Job Types: Part-time, Permanent
Pay: Up to £27,518.00 per year
Benefits:
- Company pension
- Employee discount
- Gym membership
- On-site gym
- Sick pay
Work Location: In person
