JOB DESCRIPTION
DEPARTMENT: Integrated Urgent Care Team
JOB TITLE: Driver receptionist
BASE: St Ives House Blackburn & Burnley General Hospital
REPORTS TO: Shift Manager
RESPONSIBLE TO: Operations Manager
DBS DISCLOSURE Standard
REQUIRED: YES
Job Summary
To work as part of a team to providing services for patients requiring medical assistance outside offfice working hours of General Practice and will drive the duty doctor using the Company vehicles to patients homes and other sites as necessary and to act as a Chaperone if required.
The post holder will carry out the reception duties at any of ELMS Treatment Centres for patients that require medical assistance outside the normal working hours of General Practice. This includes interacti ng with patients and clinicians in person in a helpful and professional manner.
· MAIN DUTIES:
· To drive, using the Company vehicles, the duty doctor to patients homes or any other site where the patient is to be seen planning all routes in advance of the journey.
· COMMUNICATION:
· Communicate messages to / from the duty doctor accurately and efficiently.
- Demonstrate excellent effective interpersonal skills, when dealing
with staff/patients/relatives/members of the public
· TRAINING AND DEVELOPMENT:
· Assist with the induction process for newly recruited OOH Drivers.
· ORGANISATIONAL RESPONSIBILITIES:
· Ensure all portable equipment is collected and in working order at the start of each shift as per operating instructions.
· Ensure adequate supplies of paperwork / forms for the duration of the shift.
· Assist the duty doctor with replenishment of stock levels in accordance with Medicines Management instructions.
· Ensure vehicle is equipped and loaded with medication stocks as per Medicines Management instructions.
· Attend regular training events organized by the Company.
· Participate in the training and development of new members of staff.
· Participate in the Company performance development process.
· Assist the Company in achieving Department of Health standards for patient contacts with the Service.
· Before leaving the Primary Care Centre at the end of the shift ensure that any drugs, equipment, keys and paperwork has been dealt with / returned / stored correctly.
· Maintain reception area and keep all furniture and equipment clean and tidy.
· Maintain cleanliness of vehicle throughout the duration of the shift.
· Ensure computer and other equipment is functional and operational reporting any problems appropriately.
· Report all Accidents / Incidents in line with agreed guidelines.
· Work and adhere to Company policies and procedures.
· Maintain patient confidentiality and dignity at all times.
· Contribute to the safety of any individual and work colleagues on the premises by being observant to risks and security at all times.
Equality and Diversity
The post holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with ELMS procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming individuals, is non-judgmental and respects their circumstances, feelings, priorities and rights
TRAINING AND DEVELOPMENT:
- The Company is committed to the continuous development of its employees and services. Your training needs form an important part of the Company Training Plan and will be discussed with you on induction to the Company and throughout your employment with us.
- In accordance with the National Quality Requirements that all employees will need to be appraised and this Job Description will be used as a basis for individual performance review between the post holder and their line manager.
- You will be expected to complete all ELMS Mandatory Training requirements and completed within the specified time frames, failure to do so could lead to suspension of duties / further disciplinary action.
ORGANISATIONAL RESPONSIBILITIES:
- The organisation aims to maintain the good will and confidence of its own staff, service users and the general public. To assist in achieving the objective it is essential that at all times employees carry out their duties in a courteous and sympathetic manner. The post holder will carry out their duties in accordance with the Equal Opportunities Policy respecting the differing backgrounds of colleagues and patients.
- Work and adhere to Company operational policies and procedures.
- ELMS employees are required to ensure that information about patients is safeguarded to maintain confidentiality and is kept securely in accordance with IG requirements.
- Participate in the Company performance development process.
- Assist the Company in achieving Department of Health standards for patient contacts with the Service.
- Report all Accidents / Incidents in line with agreed guidelines and assist in any investigations / resolutions where appropriate.
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- Fully comply with ELMS Complaints Policy ensuring all informal and formal complaints and incidents are documented and the process is explained to patients
- Maintain patient confidentiality and dignity at all times.
- To take responsibility for the site and to ensure the evacuation procedure is followed and complete, to assist patients and liaise with the Emergency Services and / or key holders.
Other Duties
- Any other duties, as agreed with the line manager to meet the needs of the organisation. This may involve travel to other sites within the organisation
UNIFORM
- Uniforms are issued to all employees and must be worn at all times whilst on Company
Business. They must be kept clean and serviceable.
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PERSON SPECIFICATION
Knowledge Training and Experience Essential Desirable Assessment at but may be
required for the post
Recruitment developed
within the role
Qualifications
√
Educated to GCSE Level C English or Level 2 English skills
√
Numeracy skills GCSE Level C or Level 2 Numeracy skills
Typing / Word Processing RSA II qualification or keyboard skills
√
NVQ Level 2 Customer services √
NVQ Level 2 Business Administration √
First Aid Knowledge √
Basic life support √
Manual Handling √
Experience
Full driving licence
(maximum 3 penalty points considered)
Experience in the use of computer systems √
Experience of computer packages √
Confidentiality √
Work Related Knowledge and Skills
Good customer/patient service skills √
Positive patient focused attitude √
Team Player √
Ability to communicate with multidisciplinary team √
Geographical knowledge of the local area √
Personal Attributes
Willingness to undertake further training or learning √
Flexible and willing to cover absences √
Professional appearance and manner √
Employment Acts and Codes of Practice
All employees are required to comply with employment legislation and codes of good practice.
Job Type: Part-time
Pay: £12.87-£17.07 per hour
Benefits:
- Company pension
- Cycle to work scheme
- On-site parking
Ability to commute/relocate:
- Blackburn BB1 2EG: reliably commute or plan to relocate before starting work (required)
Work Location: In person
