Complex care case Work, Jobs in Glasgow, Glg (with Salaries)

Specialist Customer Care Advisor - Telephony
Barclays —Glasgow
- £27,700 a year
- Computer literacy
- Computer skills
- Banking
Residential Officer - Various Locations Across Scotland
Scottish Prison Service —Glasgow
- £37,682 - £44,248 a year
- Hybrid work
- Computer literacy
- Conflict management
6d
Housing Support Worker (Female applicants only due to the nature of our organisation)
Elpis Centre —Glasgow
- £14.85 - £16.93 an hour
13d
Specialist Support Worker - Housing First
The Salvation Army —Glasgow
- £31,574 a year
- Weekend availability
- Communication skills
7d
Support Worker 2 (REC2016)
Scottish Action for Mental Health —Glasgow
- £26,228 a year
- Weekend availability
- Case management
- Communication skills
- Annual leave
- Employee assistance programme
10d
Specialist Customer Service Advisor
Barclays —Glasgow
- £27,700 a year
- Banking
- Life insurance
Field Officer - Electronic Monitoring
Serco Plc —Glasgow
- £27,202 a year
- Weekend availability
- Annual leave
- Employee assistance programme
Team Leader - Admissions Department
Abbeycare Scotland —Inchinnan
- £34,000 - £35,000 a year
- Weekend availability
- CRM software
- Supervising experience
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
Fostering Panel Member
Kibble —Paisley
- Travel
- Communication skills
9d
Community Connector - Outreach (North Lanarkshire)
Simon Community Scotland —Holytown
- £26,524 - £28,086 a year
- Weekend availability
- Google Suite
- Conflict management
- Communication skills
2d
Child and Youth Care Worker, Peripatetic - Early Years
Kibble —Paisley
- £33,707 - £42,024 a year
- Weekend availability
- Experience working with children
- School
- Free parking
- Employee assistance programme
10d
People Assistant
Chemify Ltd —Glasgow
- Full-time
- Microsoft Office
- Administrative experience
- Recruiting
Quick apply
8d
Child and Youth Care Worker
Kibble —Paisley
- £33,707 - £42,024 a year
- Weekend availability
- Experience working with children
- School
8d
Community Connector - Outreach
Simon Community Scotland —North Lanarkshire
- £26,524 - £28,086 a year
- Weekend availability
- Google Suite
- Conflict management
- Communication skills
2d
Therapeutic Childcare Practitioner
Greenleaf House —Glasgow
- £48,788 - £52,861 a year
- Full-time
- Research
- Experience working with children
- Travel
- Annual leave
- Employee assistance programme
Quick apply
9d
New Scots Community Nursing Coordinator
NHS Scotland —Greenock
- £43,231 - £52,679 a year
- Weekend availability
- Writing skills
- Case management
- Mentoring
- Annual leave
- Employee assistance programme
14d
Senior Unscheduled Care /Mental Health Assessment Nurse - Mental Health Services
NHS Scotland —Glasgow
- £43,231 - £52,679 a year
- Part-time
- Management
- Hospital
- Research
- Annual leave
- Employee assistance programme
7d
Senior CMHACS Practitioner - Community Mental Health Acute Care Service (WD CMHACS)
NHS Scotland —Glasgow
- £43,231 - £52,679 a year
- Full-time
- Management
- Supervising experience
- Mentoring
- Annual leave
- Employee assistance programme
14d
Marketing Exec ( ESB )
Navitas Safety —Glasgow
- £27,000 - £29,000 a year
- Full-time
- Hybrid work
- Hotel
Quick apply
3d
Business Development Executive - Broker Support
Shawbrook —Glasgow
- Full-time
- CRM software
- Communication skills
- Employee assistance programme
- Employee discount

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complex care case jobs near glasgow, glg

Specialist Customer Care Advisor - Telephony

Barclays -
Glasgow

Apply Now

Job details

Permanent
£27,700 a year

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Client engagement
Computer literacy
Stakeholder liaison
Process improvement
Risk management
Computer skills
Customer support
Customer interaction
Banking

Full job description

Date live: 29/07/2026

Business Area: Customer Support

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000098907

Join us a Specialist Customer Care Advisor where you will provide exceptional customer service to our Business Banking customers while resolving complex cases and offering tailored solutions to ensure the needs of the customer is met.

These are quick moving inbound and outbound telephony roles ; you may also be required to manage and prioritise case work whilst engaging with customers to ensure the best outcomes are reached.

The role will require you to work between the hours of 8am to 8pm, Monday to Saturday on a shift rotation basis. The salary for this role is £27,700 per annum.

To be successful as a Specialist Customer Care Advisor, you should have experience with

Previous experience of working in a telephony-based customer service role - demonstrating adaptability and resilience.
Customer-Centric Approach - ability to understand the needs of our business banking customers' and offer personalised solutions.
Demonstrate computer literacy with the ability to navigate digital tools efficiently.
Exceptional time and diary management skills, paired with sharp attention to detail and a consistently punctual, professional approach.

Some other highly valued skills may include

Experience in Financial Services including previous Banking roles and KYC experience
Experience of working within a fast-paced environment and being able to work under pressure while maintaining accuracy and attention to detail.
Experience of managing and resolving customer disputes.

You may be assessed on the key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen strategic thinking and digital and technology, as well as job-specific technical skills.

This role will be based in Glasgow.

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests.

Accountabilities

Provision of customer service through various communication channels including chat, email and phone.
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
Collaboration with teams across the bank to align and integrate customer care processes.
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

complex care case jobs in glasgow, glg

Specialist Customer Care Advisor - Telephony

Residential Officer - Various Locations Across Scotland

Housing Support Worker (Female applicants only due to the nature of our organisation)

Specialist Support Worker - Housing First

Support Worker 2 (REC2016)

Specialist Customer Service Advisor

Field Officer - Electronic Monitoring

Team Leader - Admissions Department

Fostering Panel Member

Community Connector - Outreach (North Lanarkshire)

Child and Youth Care Worker, Peripatetic - Early Years

People Assistant

Child and Youth Care Worker

Community Connector - Outreach

Therapeutic Childcare Practitioner

New Scots Community Nursing Coordinator

Senior Unscheduled Care /Mental Health Assessment Nurse - Mental Health Services

Senior CMHACS Practitioner - Community Mental Health Acute Care Service (WD CMHACS)

Marketing Exec ( ESB )

Business Development Executive - Broker Support

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