Repairs Coordinator – Property ManagementJob Overview
An exciting opportunity has arisen for an experienced Repairs Coordinator to join our busy and growing Property Management team.
The successful candidate will be responsible for coordinating and overseeing repairs, maintenance and compliance across our portfolio of managed residential properties, ensuring all works are completed efficiently, cost-effectively and to the highest standard.
This is a fast-paced role that requires excellent organisational skills, strong communication, and the ability to manage multiple tasks and competing priorities while delivering exceptional customer service.
Key Responsibilities
- Coordinate and oversee all day-to-day maintenance, repairs, insurance works and planned maintenance from initial report through to completion.
- Liaise with tenants, landlords, contractors and suppliers, ensuring all parties are kept informed throughout the repair process.
- Schedule repairs and allocate work to approved contractors across a wide range of trades.
- Monitor outstanding repairs and proactively manage jobs through to completion within agreed timescales.
- Diagnose maintenance issues from information provided by tenants and determine the most appropriate course of action.
- Arrange all statutory safety inspections, including Gas Safety Certificates, Electrical Installation Condition Reports (EICRs), Legionella Risk Assessments, PAT testing and other compliance requirements, ensuring they are completed within the required timescales.
- Obtain quotations where required and seek landlord authorisation in accordance with company procedures.
- Build and maintain strong working relationships with landlords, tenants, contractors and suppliers.
- Ensure all repair records, compliance certificates, invoices and supporting documentation are accurately recorded within the property management system.
- Assist with insurance claims and major repair projects where required.
- Escalate complex maintenance issues to management when appropriate.
- Deliver an exceptional level of customer service at all times.
- Undertake any other duties reasonably required within the Property Management Department.
Essential Requirements
- Excellent organisational and time management skills.
- Ability to manage multiple priorities and work effectively under pressure.
- Excellent communication and customer service skills.
- Strong attention to detail.
- Good problem-solving and decision-making abilities.
- Competent IT skills, including Microsoft Office.
- Ability to work independently as well as part of a team.
- Self-motivated with a proactive approach to work.
Experience & Knowledge
Previous experience coordinating maintenance works within residential property is highly desirable and will be considered a significant advantage.
However, applications are welcomed from candidates who do not have direct Repairs Coordinator experience, provided they can clearly demonstrate:
- A good understanding of maintenance and repair works within residential properties.
- Knowledge of the different building trades and the types of repairs typically carried out within residential homes.
- The ability to assess reported maintenance issues, understand the fault-finding process and determine the most appropriate repair solution before instructing contractors.
- An understanding of the order in which repairs should be carried out and how different trades interact during repair works.
- Confidence communicating with contractors, tenants and landlords to ensure repairs are coordinated effectively.
- The ability to prioritise urgent repairs and manage multiple jobs simultaneously.
Candidates with experience in any of the following will be particularly welcomed:
- Residential Property Maintenance
- Lettings or Property Management
- Building or Maintenance Contractors
- Building Trades (Joinery, Plumbing, Electrical, Painting & Decorating, Plastering, Roofing etc.)
- Facilities Management with significant residential property maintenance experience
Desirable
- Previous experience within a residential lettings or property management environment.
- Experience using Jupix or similar property management software (training can be provided).
- Knowledge of landlord and tenant legislation.
- Knowledge of residential property compliance requirements.
- ARLA Propertymark or other relevant property qualifications.
Personal Attributes
We are looking for someone who is:
- Professional, reliable and customer-focused.
- Highly organised with excellent attention to detail.
- Calm under pressure and able to prioritise competing workloads.
- A proactive problem solver with the confidence to make decisions.
- A strong team player with a positive attitude.
- Able to build positive relationships with tenants, landlords, contractors and colleagues.
- Committed to delivering excellent customer service and seeing repairs through to completion.
Compliance
The successful applicant will be expected to carry out all duties in accordance with The Letting Agent Code of Practice (Scotland), company procedures and all relevant legislation.
Why Join Us?
You'll be joining a professional and supportive team managing a substantial residential property portfolio. We offer a varied and rewarding role where no two days are the same, with opportunities to develop your knowledge and build a long-term career within property management.
If you have a passion for residential property maintenance, enjoy problem-solving and take pride in delivering excellent customer service, we'd love to hear from you.
Job Types: Full-time, Permanent
Pay: £23,000.00-£30,000.00 per year
Application question(s):
- Describe what would you do if a tenant reported their heating is not working
- Describe what would you do if a tenant reported they have no power in the kitchen
- Describe what would you do if a tenant reported a leak coming in from the flat above
Experience:
- Property management: 2 years (preferred)
Work Location: In person
