1st line support Work, Jobs in Glossop, Dby (with Salaries)

Technical Support Advisor 2nd Line Telco
Focus Group —Manchester
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Work from home
Quick apply
1st Line Support Analyst
Sharp —Stockport
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
10d
Graduate Developer | Junior Software Developer
QuickSMS —Sheffield
- £32,000 a year
- Full-time
- Hybrid work
- Databases
- APIs
- Communication skills
- Bereavement leave
- Life insurance
Quick apply
6d
1st-2nd Line IT Support Engineer
ITM Power PLC —Sheffield
- Full-time
- Microsoft Outlook
- Writing skills
- Windows
- Free parking
- Employee assistance programme
Quick apply
Student Services Officer
Rayner Stephens High School —Dukinfield
- £26,403 - £27,694 a year
- Full-time
- Bachelor's degree
- IT
- In-person
- Free parking
Quick apply
13d
1st Line Support Engineer
Humnize —Stockport
- £26,000 - £28,000 a year
- Communication skills
Student Services Officer
Ashton Sixth Form College —Oldham
- £26,403 - £27,694 a year
- IT
- School
- Office experience
Complaints Officer
Oldham Council —Oldham
- £31,537 - £34,434 a year
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
11d
IT Support Analyst
Sheppard Robson —Manchester
- Full-time
Quick apply
Hospitality Assistant
Legends Global (Europe) —Sheffield
- Weekend availability
- Bar
- POS
- Communication skills
3rd Line Support Engineer
BCN Group —Manchester
- Full-time
- Hybrid work
- Mentoring
- SharePoint
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
13d
IT Support Technician
Elevate Technology Group —Chesterfield
- £27,000 - £32,000 a year
- Azure
- Windows
Faculty Employability and Placement Officer
University of Sheffield —Sheffield
- £27,319 - £31,236 a year
- Full-time
- Hybrid work
- University
- Recruiting
- School
- Annual leave
- Employee discount
3d
Press Brake Operator Days (Weekends) MTL
MTL Advanced Ltd —Rotherham
- £18.65 - £19.64 an hour
- 8 hour shift
- Quality control
- In-person
- Mechanical knowledge
- Free parking
- Referral programme
Quick apply
5d
CDD Analyst
Allica Bank —Manchester
- Full-time
- Hybrid work
Press Brake Operator ( Monday - Friday ) MTL
MTL Advanced Ltd —Rotherham
- £15.17 an hour
- Rotating shift
- Quality control
- In-person
- Mechanical knowledge
- Free parking
- Referral programme
Quick apply
5d
Compliance QA Analyst
Evolution Money —Manchester
- Up to £36,000 a year
- Full-time
- English
- Organisational skills
- Financial services
- Annual leave
Quick apply
3rd Line Service Desk Engineer
Millgate —Sheffield
- £30,000 a year
- Full-time
- Azure
- Continuous improvement
- Mentoring
Quick apply
Sports Centre Assistant
The Great Heights Academy Trust —Huddersfield
- £10.85 - £12.71 an hour
- Part-time
- Hospitality
- Management
- First Aid Certification
- Free parking
Quick apply
Managed Services - First Line Support Team Lead
HSO Group B.V. —Manchester
- Weekend availability
- Continuous improvement
- POS
- Organisational skills
Quick apply

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1st line support jobs near glossop, dby

Technical Support Advisor 2nd Line Telco

Focus Group -
Manchester

Quick apply

Job details

Full-time
£28,000 - £32,000 a year

Benefits

Work from home

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident queue management
IT service management
Ticket management
Case record updates
Ticket management systems
Technical support incident logging
Telecommunication
Customer support
Customer interaction
Help desk

Full job description

We’re Hiring – Technical Support Advisor 2nd Line Telco

Salary – up to £30,000 (DOE)

Location – Based out of either Shoreham, Exeter or Manchester

Hybrid working- 3 days in the office 2 wfh

About Us:

Established in 2003, Focus Group is one of the UK's fastest-growing tech providers, empowering over 30,000 businesses nationwide. With over 1,4000 employees and a $1bn valuation, we are a dynamic force in the industry.

Job Purpose:

Working as a Technical Support Advisor 2nd Line Telco, you'll provide a first-class service to Focus Group customers through handling of 2nd line service queries as part of our Product Services team. You'll provide advanced technical support and issue resolution.

Key Responsibilities:

Responsible for cases functionally escalated from 1st line, ensuring these are assigned and progressed in priority order.
Be available for overflow calls from the 1st line team and as a minimum, to meet any agreed personal call targets.
To diagnose, log, action and follow through to resolution cases, including escalations whilst keeping the customer informed of progress.
Be able to identify when a case cannot be fixed remotely and route straight into Field Allocation for a site visit.
Troubleshoot hardware and software problems.
Configure applications and systems.
Ensure cases are kept up to date, ensuring any outstanding cases are managed in line with agreed demarcations.
Report issues to suppliers, chasing and doing all that is possible to ensure cases are resolved in a timely manner and that the customer is kept informed.
Cases are managed in line with agreed SLAs and are functionally escalated to 3rd line, with sufficient SLA remaining.

Skills & Experience:

Experience in a customer facing technical support role, supporting telecoms or connectivity.
Accreditations in cloud-based phone solutions including Horizon, LG, Wildix, EvolveIP.
Good understanding of on-pre phone systems including a basic knowledge of configuration.
Skilled in using technical expertise to solve customer issues. Able to effectively gather relevant information and communicate technical resolutions and updates to customers.
Experience of utilising ITIL methodology, regarding incident, change and request management.
Solid understanding of ITSM/CSM Case (ticket) management systems.
Able to assess when it’s appropriate to escalate an issue to 3rd line in order to ensure a good customer experience.

Benefits

Don't worry if you don't meet every requirement-your passion and potential matter to us! If you’re excited about driving business growth and transforming how companies use technology, we want to hear from you.

At Focus Group, we celebrate diversity and foster a culture where everyone can thrive. If you need assistance applying or require reasonable adjustments, reach out directly - we’re here to help.

Ready to make a real impact? Apply now!

Quick apply

Refine Your Search

1st line support jobs in glossop, dby

Technical Support Advisor 2nd Line Telco

1st Line Support Analyst

Graduate Developer | Junior Software Developer

1st-2nd Line IT Support Engineer

Student Services Officer

1st Line Support Engineer

Student Services Officer

Complaints Officer

IT Support Analyst

Hospitality Assistant

3rd Line Support Engineer

IT Support Technician

Faculty Employability and Placement Officer

Press Brake Operator Days (Weekends) MTL

CDD Analyst

Press Brake Operator ( Monday - Friday ) MTL

Compliance QA Analyst

3rd Line Service Desk Engineer

Sports Centre Assistant

Managed Services - First Line Support Team Lead

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