1st line support analyst Work, Jobs in Glossop, Dby (with Salaries)

1st Line Support Analyst
Sharp —Stockport
- Full-time
- Hybrid work
- Azure
- In-person
- Communication skills
12d
Compliance QA Analyst
Evolution Money —Manchester
- Up to £36,000 a year
- Full-time
- English
- Organisational skills
- Financial services
- Annual leave
Quick apply
IT Support Analyst
Sheppard Robson —Manchester
- Full-time
Quick apply
CDD Analyst
Allica Bank —Manchester
- Full-time
- Hybrid work
IT Business Analyst
Yorkshire Water —Bradford
- £48,000 - £60,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Annual leave
- Flexible schedule
Senior Anti-Financial Crime & Onboarding Analyst
LHV Bank —Manchester
- Hybrid work
- Internship
- Communication skills
- Banking
- Employee discount
Quick apply
SAP IT Business Analyst
Yorkshire Water —Bradford
- £48,000 - £60,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Annual leave
- Flexible schedule
14d
Senior TechOps Generalist
Octopus Energy Group —Manchester
- £65,000 - £90,000 a year
- Full-time
- Hybrid work
- Scripting
Quick apply

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1st Line Support Analyst
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At least 2 years’ experience in IT support. You will deliver high quality technical support and maintain strong communication throughout when dealing with our…
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1st line support analyst jobs near glossop, dby

1st Line Support Analyst

Sharp -
Stockport

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Job details

Permanent | Full-time
12 days ago

Qualifications

Microsoft Windows Server
Technical troubleshooting
Azure
Ticket management
Firewall
Virtualisation
Customer support
Communication skills
Microsoft Azure
Help desk

Full job description

Company Name:

Sharp Business Systems UK PLC

Location:

Stockport

Advert Closing Date:

Job Number:

JO-2608-2712

Work Type:

Permanent / Full Time

1st Line Support Analyst

Location: Stockport

Hybrid working: 3 x in the office, 2 x from home

Are you personable, technically minded, and ready to take the next step in your IT career? Sharp UK is looking for a 1st Line Support Analyst to join our helpdesk team in Stockport. If you enjoy solving problems, providing outstanding client service, and developing your technical skills, we’d love to hear from you.

What You’ll Be Doing

You will deliver high quality technical support and maintain strong communication throughout when dealing with our valued clients. Reporting directly to the Helpdesk Manager, you’ll play a key role in managing and resolving support requests while helping us maintain our excellent reputation and client satisfaction.

Your responsibilities will include:

Owning, updating, and progressing support tickets to give clients confidence in our service.

Meeting Key Performance Indicators (KPIs) to ensure high standards of service delivery.

Organising and prioritising your daily workload to meet client expectations efficiently.

Using your technical knowledge to resolve issues and escalate where necessary.

Communicating clearly, professionally, and positively with clients and colleagues.

Actively developing your technical skills and contributing to team productivity.

Representing Sharp IT Services professionally to support client retention and business growth.

What We’re Looking For

We’re seeking a motivated team player with a passion for IT and a strong client-service mindset. You’ll ideally bring:

A friendly, professional, and approachable attitude
A strong desire to grow your skills in IT support
Excellent verbal and written communication skills
At least 2 years’ experience in IT support
Intermediate knowledge of:
- Microsoft Server and Desktop Operating Systems
- Microsoft 365 and Azure
- Virtualisation, Networking, Firewalls, and Cyber Security
Basic understanding of backup solutions and antivirus tools
Awareness of Remote Monitoring and Management (RMM) tools

Apply Now

Refine Your Search

1st line support analyst jobs in glossop, dby

1st Line Support Analyst

Compliance QA Analyst

IT Support Analyst

CDD Analyst

IT Business Analyst

Senior Anti-Financial Crime & Onboarding Analyst

SAP IT Business Analyst

Senior TechOps Generalist

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