About Learna
Learna delivers flexible online postgraduate education to healthcare professionals worldwide. Our portfolio includes more than fifty specialist programmes, designed and delivered by experienced clinicians and educators. We are expanding our offering in line with evolving healthcare needs while maintaining a strong focus on quality, learner experience, and operational discipline.
Purpose of the Role
The Tutor Operations Officer supports the effective delivery of Learna’s postgraduate programmes by coordinating tutor-related operations across multiple faculties. The role focuses on tutor onboarding, approvals, allocation, and ongoing support, ensuring all processes align with university partner requirements and internal quality standards.
Responsibilities
Tutor Onboarding & Approvals
- Coordinate the end-to-end tutor onboarding process across programmes
- Review and quality-check tutor CVs before submission for Programme Director approval
- Liaise with Programme Directors to obtain academic approval for tutoring roles
- Support tutors in completing university approval processes (e.g., Recognised Tutor Status)
Tutor Allocation & Workload Coordination
- Allocate tutors to modules and marking responsibilities in line with programme needs
- Monitor tutor workloads to ensure equal student distribution
- Support resourcing requirements for new cohorts and upcoming new module deliveries
Stakeholder Communication
- Act as a key point of contact for tutors, responding to all queries in a timely and professional manner
- Draft clear and concise communications to tutors, Programme Directors, and internal teams
- Escalate tutor concerns where required, maintaining a solution-focused approach
Academic Process Coordination
- Support the delivery of key academic processes, including:
○ In-Year Retrieval (IYR)
○ Marking and moderation workflows
○ Academic integrity processes (e.g., high similarity scores, AI misuse guidance)
- Ensure tutors are appropriately guided on policies and best practices
Quality Assurance & Compliance
- Ensure tutor engagement aligns with Learna and university partner expectations
- Maintain accurate records of tutor approvals, allocations and activity
- Support quality assurance processes to uphold academic standards across programmes
Operational & Administrative Support
- Maintain and update tutor databases and trackers
- Monitor key deadlines and ensure timely completion of tutor-related activities
- Remain open to identifying opportunities to improve operational efficiency and tutor experience
Skills and Experience
Essential Skills
- Proven experience in an administrative or operations role
- Excellent written communication skills, with the ability to draft professional correspondence
- Strong organisational skills with the ability to manage multiple priorities
- High level of attention to detail and accuracy
- Confident working with stakeholders at different levels, including academic staff
- Proficient in Microsoft Office or Google Suite and database/CRM systems
Desirable
- Experience working with postgraduate or online distance learning programmes
- Familiarity with UK higher education processes and academic structures
- Experience supporting tutors or faculty management
Personal Attributes
- Professional, proactive, and solution-oriented
- Strong interpersonal skills with a collaborative approach
- Able to manage sensitive information with discretion
- Adaptable in a fast-paced, evolving environment
Success Measures
- Timely onboarding and approval of tutors
- Effective tutor allocation and workload balance
- High-quality, professional communication with stakeholders
- Smooth delivery of academic processes
- Positive feedback from tutors and Programme Directors
How We Work at Learna
Our culture is grounded in our CREDO values:
- Collaboration – we work together and build inclusive teams.
- Respect – we trust and empower people to make decisions and succeed.
- Empowerment – we take ownership, learn, and support one another.
- Dedication – we are committed and strive for excellence.
- Outcomes - we focus on impact, delivering quality, innovation, and meaningful results.
Colleague Benefits
- Electric car scheme
- Bike to Work scheme
- Occupational Health support
- 24/7 Employee Assistance Programme (EAP)
- Flexible and hybrid working arrangements
- 33 days’ holiday (inclusive of bank holidays)
- Auto-enrolment pension with employer contributions
- Free hot and cold beverages in the office
- Secure, free office parking
- Continuous learning and development opportunities
- Regular social, well-being, and fundraising events
Equal Opportunities and Safeguarding
We welcome applications from all backgrounds and communities. We are committed to building an inclusive workplace and running fair, consistent processes. Offers are subject to right-to-work and background checks appropriate to the role. Personal data is handled in line with GDPR.
How to Apply
Please send your CV and a short cover note highlighting your relevant experience. If you require any adjustments during the recruitment process, please let us know and we will accommodate where possible.
Job Close: Friday the 31st of July 2026
Interviews: 1st stage 30 minute virtual call. 2nd stage in person interviews will take place on the 5th and 6th of August 2026.
We reserve the right to close this vacancy early should we receive an appropriate volume of applications. Therefore, we encourage interested candidates to apply as soon as possible to avoid disappointment.
Job Type: Full-time
Pay: From £26,400.00 per year
Work Location: Hybrid remote in Cardiff CF14 5GF
