It service desk Work, Jobs in Gourock, Ivc (with Salaries)

IT Service Desk and Incident Analyst
CalMac Ferries Limited —Gourock
- £35,667 a year
- Full-time
- Communication skills
- Annual leave
13d
IT Support Analyst
Fred. Olsen Ltd —Glasgow
- Hybrid work
- Azure
- Microsoft Outlook
- Windows
- Employee discount
3d
IT Field Engineer - Scotland
T-Tech —Glasgow
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Communication skills
Quick apply
IT Service Desk Analyst
Terumo Aortic —Inchinnan
- £26,500 a year
Quick apply
IT EUC Team Leader
City Facilities Management (UK) —Glasgow
- Full-time
- Google Suite
- Continuous improvement
- Travel
- Work from home
- Employee discount
Apprentice Support Desk Analyst
ArnoldClarkApprentices —Glasgow
- £20,000 a year
- Full-time
- Continuous improvement
- SharePoint
- In-person
Quick apply
10d
Service Desk Engineer
Shawbrook —Glasgow
- Full-time
- Customer service
- Continuous improvement
- Communication skills
- Employee assistance programme
- Employee discount
6d
Service Desk Engineer
Waterstons Ltd —Glasgow
- £28,000 - £32,000 a year
- Weekend availability
- Hybrid work
- Continuous improvement
- Employee assistance programme
- Sick pay
Technical Support Manager
City Facilities Management (UK) —Glasgow
- Full-time
- Team management
Service Delivery Manager (Scotland)
North —Glasgow
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Business development
- Employee assistance programme
Lead IT Security Engineer
V.Group —Glasgow
- Computer Science
- Bachelor's degree
Enterprise Architect
GAP Group —Glasgow
- Full-time
- Communication skills

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IT Service Desk and Incident Analyst
CalMac Ferries Limited —Gourock
Experience engaging with a variety of stakeholders and customers. Act as the first point of contact for IT incidents, service requests and technical support…
£35,667 a year
13d
Customer Assistant - Nights
Morrisons —Dunoon
Loves to help support our customers and resolve their queries. You’ll help unload deliveries, replenish stock, and make sure our shelves are clean, tidy and…
Quick apply
11d

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IT Service Desk and Incident Analyst

CalMac Ferries Limited -
Gourock

Apply Now

Job details

Full-time
£35,667 a year
13 days ago

Benefits

Annual leave
Company pension

Qualifications

Technical troubleshooting
Stakeholder liaison
Incident queue management
IT service management
Ticket management
Service restoration
Technical support incident logging
Customer support
Customer interaction
IT incident logging
Root cause analysis
Networking
Communication skills
Active Directory
Help desk

Full job description

Salary

£35,667 plus benefits

Contractual hours

37.5

Basis

Full time

Package

• Competitive salary • Very generous pension • Excellent training, development, and career progression • 37 days annual leave (pro-rata) • Staff travel pass for yourself, spouse/partner, and dependents

Date posted

05/08/2026

Job reference

REC000101644

IT Service Desk and Incident Analyst - REC000101644.

Location: Based from our beautiful Gourock head office 5 days per week with travel across our ports and vessels as required.
Contract: Permanent, full time 37.5 hours per week, Monday – Friday 8:30-17:00
Salary: £35,667 plus benefits

Keep Our Business Connected. Solve Problems. Make an Impact.

Are you passionate about technology and thrive on solving problems? Do you enjoy delivering outstanding customer service while working in a fast-paced IT environment?

We're looking for an IT Service Desk & Incident Analyst to join our team and play a vital role in maintaining the high standards of IT support our colleagues rely on every day. Working within a predominantly Microsoft environment and utilising Freshservice as our IT Service Management platform, you'll be at the heart of resolving technical issues, managing incidents, and ensuring business-critical services remain available and performing at their best.

This is an exciting opportunity for a proactive and customer-focused IT professional who enjoys troubleshooting, collaborating with stakeholders, and driving service excellence.

What You'll Be Doing

As our IT Service Desk & Incident Analyst, you'll:

Act as the first point of contact for IT incidents, service requests and technical support queries.
Log, prioritise, investigate and resolve issues within agreed service levels.
Diagnose and troubleshoot problems, escalating where required.
Monitor incidents through to resolution, keeping users informed throughout.
Identify recurring issues and support root cause analysis to drive long-term improvements.
Manage service request queues and deliver excellent customer service.
Participate in out-of-hours support when required.

What We're Looking For

You'll bring a combination of technical expertise, problem-solving ability and excellent customer service skills, including:

Essential Experience & Knowledge

Previous experience in a Service Desk, Incident Management or similar IT support role.
Experience working within Microsoft environments.
Strong Microsoft user administration experience, including:

Active Directory
Microsoft 365 / Office 365

Understanding of:

Event monitoring and management technologies
Virtual and physical server environments
Replication technologies
Network, server, database and application resilience concepts

Experience engaging with a variety of stakeholders and customers.

Personal Attributes

A collaborative team player with a positive, proactive approach.
Highly organised with excellent planning skills.
Calm under pressure with the ability to think logically and troubleshoot effectively.
Strong verbal and written communication skills.
Excellent relationship-building, networking and influencing abilities.
Able to prioritise workloads and deliver against competing deadlines.
Analytical, objective and committed to delivering exceptional customer service.

Why join CalMac?

This is an exciting time of positive change for CalMac! As one of Scotland’s biggest employers and being awarded a 10‑year CHFS3 contract, we have long‑term stability and investment to continue to deliver essential services to Scotland’s communities.

And this is more than just a Service Desk role. You'll be joining a team that plays a critical role in keeping the organisation running smoothly while contributing to service improvement and operational excellence. You'll have the opportunity to work with modern Microsoft technologies, collaborate with experienced IT professionals, and make a genuine impact every day.

If you're an enthusiastic IT professional who enjoys resolving incidents, improving services and delivering excellent customer experiences, we'd love to hear from you.

Please note, we may close this vacancy early for external applicants if we receive the required quality or quantity of applications. All offers are subject to references and right to work in the UK checks. No agencies please

Apply Now

Refine Your Search

it service desk jobs in gourock, ivc

IT Service Desk and Incident Analyst

IT Support Analyst

IT Field Engineer - Scotland

IT Service Desk Analyst

IT EUC Team Leader

Apprentice Support Desk Analyst

Service Desk Engineer

Service Desk Engineer

Technical Support Manager

Service Delivery Manager (Scotland)

Lead IT Security Engineer

Enterprise Architect

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