It support Work, Jobs in Great Glen, Lec (with Salaries)

IT Support Technician
British Association for Counselling & Psychotherapy —Lutterworth
- £33,237 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- SharePoint
IT Helpdesk Technician
PickEverard —Leicester
- Hybrid work
- Microsoft Office
- IT
- Communication skills
- Annual leave
- Employee assistance programme
IT Support Analyst
TavasTechs Ltd —Leicester
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Windows
- Computer networking
Quick apply
10d
IT Service Desk Technician
Phenna Group —Leicester
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Technical Support Analyst
NEXT —Leicester
- From £31,824 a year
- Full-time
- Microsoft Office
- SQL
- Organisational skills
- Free parking
- Employee discount
1d
IT Support Analyst 2nd Line
Yusen Logistics (UK) —Northampton
- £39,339.24 a year
- Full-time
- Hybrid work
- Travel
- Warehouse experience
- IT
- Referral programme
2d
IT Service Desk Analyst
Nationwide Platforms —Lutterworth
- £26,000 - £27,000 a year
- Customer service
- IT
- Annual leave
- Employee discount
IT Service Desk Specialist
The Watches of Switzerland Group —Leicester
- Rotating shift
- Microsoft Outlook
- Customer service
- Windows
- Employee assistance programme
1st Line IT Service Desk Analyst
Primary Goal —Market Harborough
- £25,191 - £26,409 a year
- Full-time
- Software troubleshooting
- Customer service
- Computer networking
Quick apply
10d
Technical Support Advisor
SolaX Power UK Ltd —Atherstone
- From £30,000 a year
- Full-time
- Software troubleshooting
- English
- No degree
- Free parking
- Employee discount
Quick apply
2d
Support Engineer - Corby
RM Education Limited —Desborough
- Maintenance
- IT
- School
10d
Warehouse IT Support Associate
Wayfair —Lutterworth
- £13.53 - £16.36 an hour
- Full-time
- Customer service
- SQL
- Presentation skills
- Annual leave
- Employee discount
IT Technician
Amazon UK Services Ltd. —Kettering
- Full-time
- Customer service
- AWS
- Computer networking
7d
Senior IT Support Engineer
Kazzoo Ltd —Leicester
- £35,000 - £40,000 a year
- Azure
- Driving
- Mentoring
- Free parking
- Referral programme
Quick apply
9d
IT Helpdesk Analyst
Macfarlane Group —Coventry
- £28,000 a year
- Temporary
- Maintenance
- IT
- AI
- Free parking
- Annual leave
1d
National IT Specialist - Network Infrastructure
Aldi —Atherstone
- £37,685 - £54,530 a year
- Monday to Friday
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Computer networking
- Annual leave
- Sick pay
Senior IT Support Analyst
Macfarlane Group —Coventry
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- SharePoint
- Free parking
- Annual leave
4d
IT Service Delivery Specialist
The Watches of Switzerland Group —Leicester
- Management
- Organisational skills
- IT
- Employee assistance programme
Powered Access Customer Support Engineer
Nationwide Platforms —Leicester
- £33,000 a year
- Monday to Friday
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Employee discount
Technical Support Engineer
ACS Hireonline —Northampton
- Up to £40,000 a year
- Remote
- Customer service
- Maintenance
- Continuous improvement
2d

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IT Support Technician

British Association for Counselling & Psychotherapy
Lutterworth

Apply Now

Job details

Full-time
£33,237 a year

Qualifications

Azure
Microsoft Outlook
IT support
SharePoint
Intune
Help desk

Full job description

Job Advert

At BACP we operate a Hybrid Working Policy, ths team spends a minimum of 2 days per week in the Office to provide on-site support for wider colleagues

Job purpose:

The IT Support Technician provides day to day technical support to BACP staff, helping ensure systems, devices and services work reliably so colleagues can support members, the public and internal services effectively. The role supports a modern cloud based environment, including Microsoft 365, Azure, Entra ID and device management tools, with a focus on clear user support, secure access and reliable workplace technology.

Working as part of the ICT team, and alongside the Senior IT Support Technician, the postholder resolves common issues, supports users, maintains accurate records and contributes to practical improvements in documentation and ways of working. More complex technical issues, infrastructure decisions and larger technical changes are supported or led by the Senior IT Support Technician or IT Manager, ensuring the role remains focused on responsive service delivery and safe, well managed operational support.

Accountabilities:

Provide first and second line IT support, resolving common hardware, software, access and connectivity issues promptly so colleagues can continue to work effectively and with minimal disruption.
Provide clear, friendly and effective technical support to users, so colleagues feel supported and are able to make effective use of BACP systems.
Manage support tickets accurately, including updates, actions and outcomes, so ICT support activity is visible, prioritised and easy to follow.
Support Microsoft 365 services, including Outlook, Teams, SharePoint and OneDrive, enabling staff to communicate, collaborate and access information reliably.
Assist with Azure, Entra ID, user and group management, ensuring account changes are completed accurately and in line with agreed processes.
Support onboarding, role changes and offboarding activity, helping ensure staff have the access and equipment they need at the right time and that access is removed when no longer required.
Maintain secure and well managed user access under the guidance of the Senior IT Support Technician or IT Manager, helping protect BACP systems and information.
Set up, configure and support laptops, peripherals and other workplace devices, so staff have equipment that is ready to use and aligned with BACP standards.
Support device deployment and management using Intune, Autopilot or similar tools, helping maintain consistent, secure and manageable devices.
Maintain accurate records of devices, equipment and support activity, so ICT assets can be tracked, managed and replaced appropriately.
Maintain support documentation, process notes and user guidance, helping the ICT team provide consistent support and enabling colleagues to use systems confidently.
Follow data protection, security and organisational policies, ensuring support activity protects BACP information and the sensitive nature of the organisation’s work.

Knowledge & experience:

Experience in an IT support, helpdesk or service desk role, providing support to users with varying levels of technical confidence.
Experience supporting Microsoft 365 services, including Outlook, Teams, SharePoint and OneDrive.
Familiarity with Azure, Entra ID, user accounts, groups, permissions or similar identity and access management tools.
Experience setting up, configuring and supporting laptops, peripherals and workplace technology.
Basic understanding of networking, connectivity and common troubleshooting approaches.
Experience using support ticketing systems to record, prioritise, update and resolve user issues.
Experience with Intune, Autopilot or similar device management tools would be beneficial.
Awareness of data protection, cyber security and safe handling of organisational information.
Ability to explain technical information clearly and patiently to non-technical colleagues.
Ability to manage a varied workload, prioritise support requests and know when to escalate.
MS-900, AZ-900 or a willingness to complete one would be beneficial.
Willingness to continue developing technical knowledge in Microsoft cloud services, device management and modern workplace support.
Friendly and approachable, with a strong focus on helping users and providing a positive support experience.
Organised and reliable, able to manage varied support requests while keeping records and users updated.
Clear and patient communicator, able to explain technical steps simply and calmly.
Practical and solution focused, with a willingness to investigate issues and learn from each support request.
Careful and responsible when working with access, devices, data and sensitive information.
Collaborative and supportive, able to work well with the Senior IT Support Technician, IT Manager and wider ICT team.
Calm under pressure, particularly when supporting users with urgent or disruptive technical issues.
Proactive in identifying small improvements that make systems, guidance or support processes easier to use.
Willing to learn and develop technical skills in line with BACP’s systems and ways of working.

Apply Now

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it support jobs in great glen, lec

IT Support Technician

IT Helpdesk Technician

IT Support Analyst

IT Service Desk Technician

Technical Support Analyst

IT Support Analyst 2nd Line

IT Service Desk Analyst

IT Service Desk Specialist

1st Line IT Service Desk Analyst

Technical Support Advisor

Support Engineer - Corby

Warehouse IT Support Associate

IT Technician

Senior IT Support Engineer

IT Helpdesk Analyst

National IT Specialist - Network Infrastructure

Senior IT Support Analyst

IT Service Delivery Specialist

Powered Access Customer Support Engineer

Technical Support Engineer

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