2nd line support Work, Jobs in Great Missenden, Bkm (with Salaries)

Tech Support Analyst
5G Communications Ltd. —High Wycombe
- £18,000 - £25,000 a year
- Microsoft Outlook
- Windows
- Computer networking
Application Support Analyst
Elevate Technology Group —Gerrards Cross
- £35,000 - £40,000 a year
- Windows
- SQL
- Communication skills
Technical Helpdesk
GXO Logistics —Milton Keynes
- £26,000 - £32,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Travel
- Annual leave
12d
3rd Line Service Delivery Analyst
Moto —Dunstable
- Full-time
- Hybrid work
- Hospitality
- Sick pay
Quick apply
2d
Desktop Support Engineer
Humnize —Hayes
- £30,000 - £33,000 a year
- Azure
- Computer networking
- Organisational skills
Service Desk Analyst
Fujitsu —Bracknell
- Full-time
- Customer service
- Windows
- In-person
- Annual leave
- Employee assistance programme
IT Service Desk Manager
APCOA PARKING (UK) LTD —Uxbridge
- £50,000 a year
- Hybrid work
- Analysis skills
- Computer networking
- IT
- Annual leave
- Employee discount
Quick apply
1st line Support Engineer
Ekco —Milton Keynes
- Azure
- Microsoft Office
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Technical Engineer - 2nd Line
Redsquid Communications —Borehamwood
- Full-time
- Remote
- Azure
- Microsoft Office
- SharePoint
Quick apply
2nd / 3rd Line Security Analyst
KYOCERA Document Solutions —Reading
- Azure
- AWS
- Continuous improvement
- Employee assistance programme
Service Desk Analyst
NPL —Teddington
- Windows
- Microsoft Office
- IT
2nd Line Storage Engineer
Fujitsu —Stevenage
- Overtime
- Annual leave
- Employee assistance programme
8d
2nd Line Wintel Engineer
Fujitsu —Stevenage
- Overtime
- Annual leave
- Employee assistance programme
IT Engineer
Class Technology Solutions Ltd —Maidenhead
- £32,000 - £35,000 a year
- Full-time
- Azure
- IT
- Annual leave
- Employee assistance programme
Quick apply
EUC & Desktop Support Manager
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- Management
- Product management
- Mentoring
- Employee discount
Quick apply
Level 2 Service Desk Engineer
Advania UK —Milton Keynes
- £30,000 - £38,000 a year
- Hybrid work
- Azure
- Microsoft Outlook
- Microsoft Office
Infrastructure Support Engineer
Optoma —Hemel Hempstead
- Azure
- English
- Scripting
NBSS Operational Support Consultant - Healthcare
Hitachi —London
- Full-time
- Time management
3rd Line IT Support Engineer
Communications Solutions UK —Reading
- £45,000 - £50,000 a year
- Full-time
- Azure
- SharePoint
- In-person
- Free parking
Quick apply
5d
3rd Line - IT Support Engineer
Communications Solutions UK —Reading
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Azure
- Computer networking
- SharePoint
- Work from home
Quick apply
6d

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Tech Support Analyst

5G Communications Ltd.
High Wycombe

Apply Now

Job details

£18,000 - £25,000 a year

Qualifications

TCP
Microsoft Outlook
5G
LAN
Windows
VoIP
Computer networking
DNS
Telecommunication
TCP/IP

Full job description

£18,000 to £25,000 per annum

High Wycombe

5G Communications has developed and evolved, in the last 20 years to establish themselves as one of the largest growing telecommunication suppliers. 5G pride themselves on supplying leading edge technology, B2B throughout the UK and turnover in excess of £15 million. This is an excellent opportunity to join a family run business that pride themselves on Passion, Respect, Integrity, Diligence and Excellence.

The successful Technical Support Engineer will join an already strong team and play a key part in the 1st and 2nd line technical support to our customers.

5G, are offering more than just a job, if you have the right attitude, desire to learn and are passionate about your work there will be further opportunities with the company, who promote from within.

Job Role

Resolving faults, and providing temporary solutions.
Take responsibility for the fault from first contact to resolution.
Diagnose and understand customers’ faults with broadband, lines, email, wireless, VPN, routers and VOIP.
Liaise with other departments with regard to customer issues/faults.
Report new faults to suppliers.
Chasing suppliers for updates and progression of faults.
Contacting Openreach engineers regarding line faults and SFI engineers regarding Broadband Faults. This may also mean becoming involved with IT support on the customer’s end and their maintainers.
Keep up to date and aware of the technical support issues, IT policies and best practice methods.
Register/transfer domains and configure POP3 email accounts.
Configure and troubleshoot POP3 / Exchange email clients, i.e. Outlook 2003/2010 Troubleshoot VOIP issues.
You must be capable of resolving the following issues within 15 minutes:
- Register new email address for existing domain customers and update Billing;
- Basic email configuration and support (Incoming and Outgoing SMTP Setting) for Microsoft Outlook / Express;
- Router configuration and configuration checks to an intermediate level including, for example, port forwarding and specific LAN settings.
- IP Addressing (Reconfigure Router with new Routed IP’s);
- NAT and Port Forwarding /Open Ports;
- 1st Line IPPBX and PBX, Hosted PBX configurations, IP Number diverts and IP MAC’s (Moves, adds and changes).

Do you have the following skills to enable you to do the role?

General basic knowledge on analogue and digital technology.
General knowledge of Microsoft Windows.
General technical Knowledge of networking.
Basic knowledge of PBX and PDQ equipment.
General knowledge of ISDN technologies.
General technical knowledge of the internet e.g. ADSL
General basic knowledge on TCP/IP.
Basic technical knowledge of web platforms.
Good knowledge of mail platform, IMAP, SMTP, POP3
General knowledge of DNS.
Exposure to mail clients.

If you can do the above and you have previous experience, preferably in telecoms, then we would love to hear from you.

For more information please don’t hesitate to apply for the role today

Apply Now

Refine Your Search

2nd line support jobs in great missenden, bkm

Tech Support Analyst

Application Support Analyst

Technical Helpdesk

3rd Line Service Delivery Analyst

Desktop Support Engineer

Service Desk Analyst

IT Service Desk Manager

1st line Support Engineer

Technical Engineer - 2nd Line

2nd / 3rd Line Security Analyst

Service Desk Analyst

2nd Line Storage Engineer

2nd Line Wintel Engineer

IT Engineer

EUC & Desktop Support Manager

Level 2 Service Desk Engineer

Infrastructure Support Engineer

NBSS Operational Support Consultant - Healthcare

3rd Line IT Support Engineer

3rd Line - IT Support Engineer

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£18,000 to £25,000 per annum

High Wycombe

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