Customer service/triage specialist Work, Jobs in Great Missenden (with Salaries)

Customer Service/Triage Specialist
Workplace Options —London
- £27,000 a year
- Full-time
- Hybrid work
- Conflict management
- Communication skills
- Employee assistance programme
- Gym membership
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Patient Advisor
Whaddon Healthcare —Milton Keynes
- Part-time
- Microsoft Word
- Computer literacy
- GP surgery experience
- Free parking
- Sick pay
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Elective Care Telephonist - Part Time
Harrow Health CIC —Rickmansworth
- £12.71 an hour
- Part-time
- Administrative experience
- In-person
- Office experience
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Systems Operations Specialist
KNAPP U.K. Limited —Chalgrove
- Full-time
- English
- Communication skills
Sales Support Specialist – Partner Alliance
CSafe Global —Long Crendon
- Microsoft Powerpoint
- Microsoft Excel
- Salesforce
Quick apply
Contract Manager - Northern Trains
APCOA PARKING (UK) LTD —Uxbridge
- £43,000 a year
- Microsoft Word
- Continuous improvement
- Travel
- Annual leave
- Employee discount
Quick apply
Pound Officer - Perivale Car Pound
Metropolitan Police —Ealing
- £33,219 - £41,210 a year
- Full-time
- Customer service
Graduate Broadcast Engineer - Support
Techex —Bracknell
- Computer Science
- Engineering
- Maintenance
- Work from home
Quick apply
Senior MCX Core Engineer
Samsung —Reading
- Full-time
- Computer Science
- Engineering
- English
- Employee discount
- Sick pay
Senior Occupational Therapist - Physical Disability and Older Peoples Team
Reading Borough Council —Reading
- £44,075 - £50,269 a year
- Full-time
- Hybrid work
- Mentoring
- Communication skills
- Negotiation
DevOps Engineer (Security focus)
Allwyn UK —Watford
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply

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NHS Patient Advisor
Berkshire Primary Care Ltd —Bracknell
The post holder will both answer telephone calls from patients and will also receive electronic consultation requests from both E-Consult and Klinik platforms,…
£12.71 an hour
Quick apply
Patient Advisor
Whaddon Healthcare —Milton Keynes
Answer telephone calls promptly in a polite and professional directing callers as appropriate. Answer incoming calls and make outgoing calls as required.
Quick apply

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Customer Service/Triage Specialist

Workplace Options -
London

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Job details

Full-time
£27,000 a year

Benefits

Employee mentoring programme
Employee assistance programme
Gym membership
Life insurance

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Conflict management
Customer support
Signposting to community resources
Interpersonal troubleshooting
Communication skills

Full job description

Who we are:

At Workplace Options (WPO), we deliver human-centric solutions that empower people to thrive personally and professionally. With a global team of more than 4,800 professionals, we provide real-time emotional support, therapy, coaching, mindfulness, and family services to millions worldwide. Since 1982, we’ve partnered with employers, health plans, and insurers to design flexible, forward-thinking programs that evolve alongside today’s changing workforce.

Today, we support 160 million people across 150,000 organizations, including over half of Fortune 500 companies. Now part of the TELUS Health family, we are expanding our global impact by combining decades of wellbeing expertise. Together, we’re building healthier, more resilient organizations—one person at a time.

Current Opportunity: Customer Service/Triage Specialist

Remote/Hybrid/Onsite: Must be UK based. Can be remote or hybrid depending on your proximity to our Ealing, London office.
Salary: £27,000 gross per annum plus competitive benefits offering.

What you will do:

Workplace Options have an exciting opportunity for a Customer Service/Triage Specialist to join our Information team in the UK. Our Customer Service/Triage Specialists provide personal and family assistance to members and their families.

Responsibilities:

Triaging client calls to the appropriate department: Counselling, Wellness, Financial and Legal.
Researching and referring clients to various resources in the community depending on the client’s situation.
Cases may involve research on Education-College/Financial Aid, Tutoring Services, Public/Private Schools.
Cases may require locating resources regarding Family Services-Adoption, Parenting Classes, Birthing Classes, Support Groups.
Support provided may be related to Relocation Services-Apartments, Estate Agents, Subsidised Housing, Moving companies.
Calls may be answered with regards to Social Services-Rental Assistance, Utility Assistance, Child Care Subsidy, Housing Subsidy and Financial planning.
Any additional tasks pertinent to the position, as deemed appropriate by management.

Required Skills:

To excel in this role, you will need the following skills:

Strong written and spoken communication skills.
Excellent customer service skills providing the caller with friendly, enthusiastic, and empathetic service.
Proficient in conflict resolution skills.
Ability to organize and prioritize effectively.
Outstanding organizational, relationship-building and interpersonal communication skills

What we offer:

At Workplace Options, we don’t just deliver wellbeing services to our clients, we champion wellbeing for our own employees as well. Examples of our benefits and commitment to employee wellbeing include:

Gym reimbursement, Transport reimbursement, Tuition reimbursement, Permanent health insurance, Life insurance, Mentorship programme, CPD training reimbursement, EAP benefits, Employee exchange programme, Comprehensive training provided for this position.

At Workplace Options, we are committed to and are accountable for building a workplace where individuals feel empowered to bring their whole selves to work, free from judgment or fear of discrimination. We understand that having a diverse organization is only the beginning and it will require nurturing and care to thrive. We will continue to take action to ensure we achieve equitable and measurable outcomes.

We strive to cultivate a space where diverse voices are not only heard but actively sought out and valued for the unique insights they bring. By embracing and promoting authenticity, we aim to build a vibrant and inclusive community that fosters collaboration, innovation, belonging and personal growth.

For further details about WPO please check out our website www.workplaceoptions.com and these short videos give a great overview of what we do Human-Powered Care and The WPO Global Experience

Workplace Options collects and processes personal data in accordance with applicable data protection laws. If you are a European job applicant, refer to our Privacy Notice for further details (https://www.workplaceoptions.com/privacy-notice-for-recruitment/).

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Refine Your Search

customer service/triage specialist jobs in great missenden

Customer Service/Triage Specialist

Patient Advisor

Elective Care Telephonist - Part Time

Systems Operations Specialist

Sales Support Specialist – Partner Alliance

Contract Manager - Northern Trains

Pound Officer - Perivale Car Pound

Graduate Broadcast Engineer - Support

Senior MCX Core Engineer

Senior Occupational Therapist - Physical Disability and Older Peoples Team

DevOps Engineer (Security focus)

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