Process manager Work, Jobs in Guildford, Eng (with Salaries)

Customer Service Host - T3
ABM —London Heathrow Airport
- £15.44 an hour
- Full-time
- Front desk
Area Manager
Lidl —Guildford
- £66,000 - £94,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
Operational Support Officer
HM Courts and Tribunals Service —Guildford
- £25,582 a year
- Full-time
- Customer service
- Presentation skills
- Travel
- Annual leave
16h
Registration Support Officer
Surrey County Council —Guildford
- £31,659 a year
- Full-time
- Customer service
- Travel
- Computer skills
- Annual leave
- Employee assistance programme
7d
Premises Manager
Learning Partners Academy Trust —Guildford
- £40,000 - £48,000 a year
- Full-time
- School
10h
Logistics Manager
Eurofins UK Clinical Diagnostics —Guildford
- Full-time
- Customer service
- Communication skills
- Free parking
- Annual leave
Quick apply
19h
Charter Manager (Private Jet and Helicopter Charter)
Starflight Aviation LTD —Farnborough
- £50,000 - £60,000 a year
- Weekend availability
- CRM software
- Customer service
- Business development
- Free parking
Quick apply
Transaction Manager
Sandown Mercedes-Benz of Guildford —Guildford
- Up to £70,000 a year
- Full-time
- Customer service
- In-person
- Store discount
- Annual leave
Quick apply
18h
Quality Compliance Officer
Meath Epilepsy Charity —Godalming
- £35,000 - £40,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
19h
Facilities Manager
MedPharm —Guildford
- Full-time
- Engineering
- Supervising experience
- Continuous improvement
Quick apply
Stocktaker - Guildford
nGeneration —Guildford
- £26,500 - £28,500 a year
- Weekend availability
- Hospitality
- Bar
- Customer service
Quick apply
Adult Learning Tutors - Surreywide
Surrey County Council —Guildford
- £26.26 - £30.57 an hour
- Part-time
- Spanish
- Computer literacy
- English
- Annual leave
- Language training provided
Operational Excellence Manager
Pact Coffee —Haslemere
- £40,000 - £50,000 a year
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
1d
Operational Support Officer
HM Courts & Tribunal Service —Guildford
- £20,001 - £30,000 a year
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
14h
Aircraft Refueller
Menzies Aviation —Gatwick Airport
- Full-time
- Quality control
- Data entry
- Leadership
Logistics Manager
Solventis Limited —Guildford
- Customer service
- Computer literacy
- Analysis skills
Quick apply
Business Change Manager
Surrey Police —Guildford
- £45,374 - £57,478 a year
- Full-time
- Project management
- Mentoring
- Annual leave
- Employee discount
Commercial Manager
OCS Group —Crawley
- Remote
- Microsoft Excel
- Analysis skills
- Contracts
Quick apply
Customer Success Manager
Venatrix —Kingston upon Thames
- £45,000 - £65,000 a year
- Full-time
Quick apply
Warehouse & Logistics Manager
Gordon Murray Group —Shalford
- Continuous improvement
- Organisational skills
- Leadership
Quick apply
9d

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Customer Service Host - T3

ABM -
London Heathrow Airport

Apply Now

Job details

Full-time
£15.44 an hour

Qualifications

Front desk
Aviation passenger services
Customer interaction

Full job description

Description

LOCATION: Heathrow Airport

SHIFT PATTERN: 4 on 2 off, 40 hours per week

PAY RATE: £15.44 per hour

If you require any additional support or adjustments during the recruitment process, please don't hesitate to contact our Recruitment Department at [email protected]. We're here to help!

Overview of the Role

As a Customer Service Host at Heathrow Airport, you are the welcoming face and central facilitator for passengers requiring special assistance. Operating from the host desk either landside or airside, your core mission is to deliver excellent customer service from the moment a passenger arrives. You play a crucial role in ensuring every customer receives a positive, safe and enhancing experience by carefully assessing their requirements and setting the stage for a seamless journey.

Working collaboratively with the management team, your primary focus is on actively managing and facilitating the daily operational flow. Rather than directly managing people, you will monitor the environment to ensure that the highest standards of service are maintained and that operational, quality and safety guidelines are consistently followed by the Customer Service Agents. Ultimately, you act as a key brand ambassador, embodying ABM’s core values to ensure every passenger feels valued and supported.

Main Duties & Responsibilities

Deliver First-Class Customer Experiences: Act as the primary ambassador at the host desk (landside or airside), greeting every passenger warmly, assessing their needs and ensuring they receive excellent service from the moment they arrive.

Manage & Facilitate the Passenger Experience: Proactively ensure all passengers are booked into the tracking system and expedite smooth transfers throughout the terminals to support on-time departures and flight connections throughout the terminals. During delays or disruptions, you will act as the key communication link, liaising directly with handling agents to keep passengers fully informed.

Ensure Standards & Escalate Quickly: Facilitate a seamless operation by monitoring the environment and ensuring Customer Service Agents (CSAs) are properly equipped, follow correct protocols and maintain high standards. You will stay vigilant by identifying potential SLA failures and escalating issues immediately to the Service Delivery Manager or Allocators to ensure agents are deployed quickly and effectively.

Apply Now

Refine Your Search

process manager jobs in guildford, eng

Customer Service Host - T3

Area Manager

Operational Support Officer

Registration Support Officer

Premises Manager

Logistics Manager

Charter Manager (Private Jet and Helicopter Charter)

Transaction Manager

Quality Compliance Officer

Facilities Manager

Stocktaker - Guildford

Adult Learning Tutors - Surreywide

Operational Excellence Manager

Operational Support Officer

Aircraft Refueller

Logistics Manager

Business Change Manager

Commercial Manager

Customer Success Manager

Warehouse & Logistics Manager

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