Retail excellence program manager Work, Jobs in Hadleigh (with Salaries)

Retail Excellence Program Manager
Watchfinder —West Malling
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Sales
6d
Multi-site General Manager - Kent
Junior Adventures Group UK —Maidstone
- Full-time
- Travel
- School
- Paid training
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Starbucks —Brentwood
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
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SunbeltRentals —Basildon
- Management
- Leadership
- Communication skills
- Annual leave
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SOCOTEC UK & Ireland —Snodland
- £28,598.98 - £42,000.00 a year
- Nights as needed
- Hybrid work
- Microsoft Word
- IT
- Construction experience
- Employee assistance programme
- Employee discount
Quick apply
8d
Deputy Store Manager
Starbucks —Bluewater
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Regional Manager
SOCOTEC UK & Ireland —Hatfield Peverel
- Full-time
- Hybrid work
- IT
- Employee assistance programme
- Employee discount
Quick apply
Sales Assistant
Lindt Careers —Braintree
- Bar
- Analysis skills
- IT
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Sr HR Business Partner
Amazon UK Services Ltd. —Dartford
- Full-time
- Hospitality
- Management
- English
9d
General Manager
HandPickedHotels —Maidstone
- Management
- Sales
- Microsoft Office
- Employee assistance programme
7d
Asbestos Analyst
SOCOTEC UK & Ireland —Romford
- Overtime
- Remote
- Travel
- Annual leave
Quick apply
Assistant Manager
Goldex Investments Group Ltd —Borough of Tonbridge and Malling
- Full-time
- Management
- Customer service
- Communication skills
- Employee discount
- Referral programme
Quick apply
7d
Assistant Nursery Manager
Busy Bees —Sittingbourne
- £31,969.40 a year
- Full-time
- Administrative experience
- Supervising experience
- Preschool
- Free parking
- Employee assistance programme
8d
Asbestos Surveyor
SOCOTEC UK & Ireland —Romford
- Full-time
- Hybrid work
- IT
- Employee assistance programme
- Employee discount
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Costa Coffee Assistant Manager
Goldex Investments Group Ltd —Chatham
- Full-time
- Hospitality
- Management
- Customer service
- Employee discount
- Referral programme
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3d
Costa Coffee Store Manager
Goldex Investments Group Ltd —Sidcup
- Full-time
- Management
- Customer service
- Communication skills
- Employee discount
- Referral programme
Quick apply
2d
Principal Engineer / Geologist
SOCOTEC UK & Ireland —Maidstone
- Full-time
- Hybrid work
- IT
- Leadership
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply

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retail excellence program manager jobs near hadleigh

Retail Excellence Program Manager

Watchfinder -
West Malling

Apply Now

Job details

Full-time
6 days ago

Qualifications

Microsoft Powerpoint
Programme management
Microsoft Excel
Sales
Customer service
Merchandising
Project management
Project management methodology
Communication skills
Marketing
Time management

Full job description

Since Watchfinder & Co. was first founded in 2002, it has grown to become the premier resource from which to buy and sell premium pre-owned watches. With thousands of watches available from more than 50 brands, including Rolex, Omega, IWC and more, plus boutiques across the UK and a manufacturer certified service centre, Watchfinder has established itself as the top pre-owned watch specialist.

How will you make an impact?

The Retail Excellence Program Manager is responsible for designing, leading, and embedding Watchfinder's Retail Excellence framework across the business. Acting as a strategic program lead, this role will drive the development and execution of key retail initiatives that enhance operational excellence, elevate the customer experience, and support the company's commercial objectives.

Working cross-functionally with headquarters functions and market teams, the Retail Excellence Program Manager will establish robust governance, oversee a portfolio of strategic retail projects, and ensure the successful delivery of the retail roadmap. The role requires a strong combination of program management, stakeholder engagement, and operational expertise to deliver sustainable improvements across retail operations while fostering alignment, consistency, and best practice throughout the organization.

Retail Program and Framework Development and Management:

Design a structure and governance for a Retail Program management, applying adequate program management components and best practices such as governance, meeting cadences, stakeholder map and project pipeline
Develop a comprehensive Retail Excellence initiatives pipeline aligned with Watchfinder’s commercial objectives and driven by the identification of key areas for improvement in retail operations, customer experience, and project management
Manage the Retail Program, its project pipeline, prioritisation, escalations and risk & progress reporting in appropriate forums – e.g. steering committee

Retail Projects:

Lead and manage projects related to Retail, such as new store openings, store renovations, new process or technology implementations
Oversee the successful delivery of projects, ensuring alignment with business priorities and expected outcomes
Partner cross-functionally with HR to define and design the boutique organization and compensation
Partner cross-functionally with the commercial performance manager, the merchandiser and the data team to deliver retail and merchandising performance dashboard
Support to Director of commercial operations and CCO for any other project requests

Customer Experience and Retail Operations:

Champion a customer-centric approach, focusing on creating and elevating an end-to-end customer journey integrates all Watchfinder customer transaction journeys (part-exchange, instant purchasing, omnichannel etc.)
Explore the implementation of methodologies to measure and improve overall customer satisfaction – specifically in retail
Partner with L&D and retail to develop training programs and their delivery approach for retail staff on operational procedures, product knowledge, sales techniques, and customer service excellence
Partner with other functions and markets to ensure adequate implementation of new guidelines and framework (Sales operations, visual merchandising, marketing)

How will you experience success with us?

Minimum 3-year of experience in project management or operations consulting
Experience in retail industry is a plus
Strong stakeholder management and communication skills in a matrix environment
Knowledge of Project Management methodology
Ability to plan and prioritise multiple activities and juggle prioritise effectively
Exceptional time management and organisation skills
Proactive mindset
Excellent communication and influencing skills with the ability to interact at all levels of seniority
Problem solver: can provide solutions when problems arise and seek to understand the root cause of the problem to implement long term solutions
Strong PowerPoint and Excel skills

How do we keep you smiling?

As a significant member of the Watchfinder community, you are also part of a much bigger family at Richemont. We strongly believe in internal development, mobility and offering various opportunities to enhance both your personal and professional development. You will have the opportunity for your voice to be heard, drive change, and make a real impact from day one. This is a fast-growing company, going through an exciting period of change from a UK centric business to an international company. Giving you the opportunity to gain experience and gain further opportunities in the future.

Your Interview Journey

Our aim is to provide you a transparent interview process from the moment you apply for the role. It is important for us that you get to know us to ensure the role aligns to your future career objectives. We provide all candidates with open-door access to key people across the business so they can discuss opportunities, get a feel for our culture, and better understand how they can make an impact and be part of Watchfinder’s exciting trajectory.

Recognizing we are all different, if you need us to adapt the process, please get in touch via [email protected] .

1st Stage – After your application has been selected, our Talent team will reach out to you within two weeks to conduct an introductory call.

2nd Stage – Video / in-person interview with the Senior Manager Commercial Operations to understand your skills and experience in more detail.

3 rd Stage – Video / in-person case interview with Senior Manager Commercial Operations.

4 th Stage – Video / in-person interview with the Director of Commercial Operations & HRBP for the area.

Apply Now

Refine Your Search

retail excellence program manager jobs in hadleigh

Retail Excellence Program Manager

Multi-site General Manager - Kent

Store Manager

Regional Engineering Manager - Power

Land Surveyor

Deputy Store Manager

Regional Manager

Sales Assistant

Sr HR Business Partner

General Manager

Asbestos Analyst

Assistant Manager

Assistant Nursery Manager

Asbestos Surveyor

Costa Coffee Assistant Manager

Costa Coffee Store Manager

Principal Engineer / Geologist

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