Second line support Work, Jobs in Ham, Wil (with Salaries)

Second Line Support
SOUTHERN COMMUNICATIONS LIMITED —Basingstoke
- £29,000 - £35,000 a year
- Full-time
- Customer service
- Mentoring
- In-person
- Free parking
- Employee assistance programme
Quick apply
6d
Second Line Support
Southern Communications Group —Dummer
- £29,000 - £35,000 a year
- Full-time
- Mentoring
- Communication skills
- Free parking
- Employee assistance programme
IT Support Engineer
Unit 52, Shrivenham 100 Business Park —Watchfield
- £30,000 - £35,000 a year
- Full-time
- Azure
- Travel
- SharePoint
Quick apply
4d
Second Line Technician (ITMS)
Onecom —Swindon
- Monday to Friday
- CRM software
- Computer networking
- SharePoint
- Employee discount
Quick apply
IT Support Assistant
Serco Plc —Swindon
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
13d
IT Support Administrator (Temporary, 3 Months)
M:M Bio Limited —Milton
- £27,000 - £37,000 a year
- Temporary
- Hybrid work
- Communication skills
- Free parking
- Employee discount
Quick apply
12h
Service Desk Analyst
Serco Plc —Swindon
- £28,330.74 a year
- Full-time
- Hybrid work
- Continuous improvement
- Computer skills
- Employee assistance programme
14d
VodafoneThree - Compliance Monitoring and Assurance Manager
Vodafone —Newbury
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Analysis skills
- Machine learning
- Employee discount
HSSE Specialist
Exolum —Aldermaston
- £55,000 - £60,000 a year
- Analysis skills
3d
Junior Quality Engineer Apprentice
Naim Audio —Salisbury
- £24,000 a year
- Computer literacy
- Continuous improvement
- Quality control
- Free parking
- Employee assistance programme
Quick apply
14d
Deployment Specialist
ICE - Industrial Cleaning Equipment —Andover
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- Communication skills
Quick apply
4d
Building Maintenance Operative
Pilgrim's Europe —Andover
- Full-time
- Plumbing
- Employee discount
- Referral programme
Quick apply
5d
Manufacturing Engineering
Thermo Fisher Scientific —Basingstoke
- Full-time
- No experience needed
- Continuous improvement
- Communication skills
Enterprise Risk Analyst
Castle Trust Bank —Basingstoke
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
10d
Technical Manager
Pilgrim's Europe —Andover
- Full-time
- Continuous improvement
- Quality control
- Leadership
Quick apply
Compliance Manager
Edenred —Swindon
- Up to £80,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- No degree
- Leadership
Deskside Analyst
Hachette —Didcot
- Continuous improvement
- Communication skills
- Annual leave
- Employee discount
Operational Risk Oversight Manager – Operational Resilience
Nationwide Building Society —Swindon
- £60,000 - £80,000 a year
- Full-time
- Analysis skills
- Communication skills
5d
3rd Line Cloud Engineer - Azure
Communications Solutions UK Ltd —Reading
- £45,000 - £50,000 a year
- Full-time
- Azure
- Mentoring
- In-person
- Free parking
Quick apply
5d
Group Health and Safety Manager
Once For All UK —Basingstoke
- £50,000 - £55,000 a year
- Spanish
- Continuous improvement
- Communication skills
- Employee assistance programme
Quick apply

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Second Line Support

SOUTHERN COMMUNICATIONS LIMITED
Basingstoke

Quick apply

Job details

Permanent | Full-time
£29,000 - £35,000 a year
6 days ago

Benefits

Free parking
Company pension
Canteen
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

Technical troubleshooting
Driving Licence
Customer service
Software deployment
Incident queue management
Mentoring junior staff
IT service management
User account provisioning
Ticket management
User account management
IT permissions management
Ticket management systems
Mentoring
Technical support incident logging
Technical writing
Communication skills
Help desk

Full job description

You will be responsible for providing second line IT support to internal users across SCG, handling escalated issues from first line and resolving more complex technical problems.

Responsibilities:

Receiving and resolving escalated tickets from First Line Service Desk. 
Diagnosing and resolving more complex technical issues that cannot be resolved at first line. 
Escalating issues to Infrastructure, Security, or specialist teams when required. 
Providing guidance and support to First Line colleagues on technical matters. 
Supporting EUC endpoint protection activities by ensuring end-user devices are covered by protection software. 
Supporting software deployment activities, rolling out EUC software to users. 
Supporting EUC patch management activities to ensure software is updated to the latest, secure versions. 
Supporting identity and access administration activities in compliance with defined IAM policies, including more complex account provisioning and access requests. 
Supporting user training activities to ensure users are trained to use IT systems effectively. 
Supporting the development of end-user documentation to help users utilise systems and services. 
Staying informed about SLA targets and working to achieve them. 
Being kept informed during major service outages to understand the impact on users and support communications
Accurately logging all support interactions and resolution details in the ticketing system. 
Contributing to the maintenance and improvement of knowledge base articles and end-user documentation.

Skills and Experience:

Strong communication skills, with the ability to communicate technical subjects in non-technical ways to users. 
Customer-focused approach with a commitment to delivering excellent service. 
Solid understanding of IT support principles and end-user computing technologies. 
Strong diagnostic and problem-solving skills across a breadth of IT disciplines. 
Experience with identity and access administration, endpoint protection, and software deployment. 
Ability to guide and mentor First Line colleagues to develop their skills. 
An understanding of ITIL service management principles.

Benefits:

25 Days Holiday
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
SCG Mobile Benefit
Employee Referral Bonus
Annual Salary Reviews
Pension Scheme
Onsite Canteen (offering free croissants and free freshly made soup daily)
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Pay: £29,000.00-£35,000.00 per year

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

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second line support jobs in ham, wil