Client service lead Work, Jobs in Hammersmith, Gtl (with Salaries)

Team Leader - 21 Soho Square
ST James Facilities —London
- £39,250 a year
- Full-time
- Word processing
- Writing skills
- English
Quick apply
Client Services & Operations Manager
Roar Fitness —London
- £30,000 - £35,000 a year
- Weekend availability
- Data analysis skills
- Front desk
- Budgeting
- Health & wellbeing programme
- Gym membership
Quick apply
12d
Supervisor, Carvela, Oxford Street
Kurt Geiger —London
- Full-time
- Customer service
- Team management
- Training & development
- Employee discount
Quick apply
Business Development Executive (Sales) – The Hair Standard
The Hair Standard —London
- £2,000 - £4,500 a month
- Full-time
- Sales
- In-person
- Communication skills
- Free parking
Quick apply
Contact Centre Operations Manager
Eckoh —Hemel Hempstead
- From £47,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Free parking
- Work from home
Quick apply
Travel Sales, Associate - Velocity Black UK (Remote)
Capital One UK —London
- Weekend availability
- Remote
- Customer service
- Analysis skills
- Communication skills
- Annual leave
- Flexible schedule
Assistant Head of Accommodation
Jigsaw Conferences Ltd —London
- £37,000 a year
- Full-time
- Remote
- Management
- Continuous improvement
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Security Officer
BidvestNoonan —London
- £52,250 a year
- Full-time
- Customer service
- Continuous improvement
- Budgeting
Quick apply
Trainee Account Executive (HF1352575)
Flourish —London
- £30,000 - £45,000 a year
- Full-time
- CRM software
- Customer service
- Microsoft Office
Quick apply
Guest & Colleague Experience Manager
Portico Corporate Reception Management —London
- £55,000 - £60,000 a year
- Full-time
- Continuous improvement
- Training & development
- Guest services
- Annual leave
- Life insurance
Quick apply
12d
Guest Experience Host - Chiswick
ST James Facilities —London
- £38,585 a year
- Full-time
- Microsoft Powerpoint
- Writing skills
- English
Quick apply
Trainee Luxury Travel Consultant - £35,000pa + 10% Uncapped Commission
The Travel Division —Surbiton
- £35,000 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
- Gym membership
Quick apply
Front of House Manager
BidvestNoonan —London
- £45,000 a year
- Full-time
- Customer service
- Hotel
- Continuous improvement
Quick apply
1d
Sales and Logistics Coordinator
Euro Car Parks —London
- £27,000 - £40,000 a year
- Full-time
- Microsoft Word
- Sales
- Computer literacy
Quick apply
Customer Relationship Manager
HERD GROUP —Addlestone
- Full-time
- Microsoft Word
- CRM software
- Analysis skills
- Free parking
- Employee stock ownership plan
Quick apply
12d
Recording Studio Manager – Bookings & Operations, Hackney
Noatune Studios —London
- £30,000 - £40,000 a year
- Weekend availability
- CRM software
- Administrative experience
- Supervising experience
- Employee discount
Quick apply
2d
Front of House Coordinator - 30 Broadwick Street
ST James Facilities —London
- £34,000 a year
- Full-time
- Microsoft Powerpoint
- English
- Organisational skills
Quick apply
1d
Account Executive - Courier and Freight
ITS Couriers —Borehamwood
- £28,000 - £53,000 a year
- Full-time
- Customer service
- Computer literacy
- Organisational skills
- Annual leave
Quick apply
6d
Premium Experience Coordinator (FTC)
Formula E —London
- £30,800 - £33,000 a year
- Hybrid work
- Travel
- Organisational skills
- Store discount
- Annual leave
4d
Events and Relationships Manager
The City Of London —London
- £44,110 - £49,140 a year
- Full-time
- Communication skills

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Team Leader - 21 Soho Square

ST James Facilities -
London

Quick apply

Job details

Full-time
£39,250 a year

Qualifications

Customer service call handling
Report writing
Front of house supervision
Guest relations
Inbound customer enquiry call handling
Report generation
Word processing
Writing skills
Facilities management
Process improvement
Internal department liaison
English
Microsoft Office Suite
Performance management
Client services
Organisational skills
Front desk
Employee performance appraisals
Interviewing
Customer interaction
Events management
Training & development
Guest services telephone call handling
Leadership
Team motivation leadership
Rota coordination

Full job description

Overall Purpose

The Team Leader will be permanently based on the reception desk(s) covering the front of house function. In addition, the Team Leader will be responsible for additional reception areas within the client Building.

As Team Leader you represent St James and St James’ clients. You will have ownership and accountability for the reception area and its environment. You will be responsible for managing, leading and developing your team.

Duties and Responsibilities

The below listed task/responsibilities are not exhaustive:

To take full ownership of the reception and all associated areas, including any additional reception areas associated with the Building.
Ensure that the Reception areas are kept in impeccable order at all times, liaising with cleaners, facilities, security and other departments as deemed necessary to the efficient running of the Building.
To collate and deliver accurate reports on all aspects of information as requested from the client and senior management.
Review of existing standards and procedures while implementing new best practices to ensure a seamless delivery of Front of House Services.
Proactively solve problems and recommend changes to make improvements.
Produce, manage and operate the reception rota, checking future planned absences and liaising with management for cover as and when required.
Manage and promote the implementation for any change, upgrade or advancement in software systems.
Leads the team to create positive memorable experiences by exceeding expectations for all.
Development and implementation of the customer experience strategy together with key stakeholders.
Help create, implement and maintain events based on the client’s requirements and St James values.
Be involved, pre plan and execute the organising of events/pop ups and ESG initiatives.
Ensuring that the team function to the professional and consistent standards expected so as to provide a high level of customer focus to meet the business needs.
Ensuring that the team are correctly attired and project a professional image at all times.
Ensuring the maintenance of the visitor electronic pass system and the maintenance of the client facing areas e.g. fault reporting.
Attend and take minutes at management meetings when required.
To be involved in and participate in interviewing potential team members for the building.
Being responsible for the process of meeting and greeting of all guests and visitors to the building and ensure you and your team provide them with exceptional service.
To assist guests and visitors, occupiers and clients with their queries, comments and suggestions in a knowledgeable and professional manner.
To receive/answer calls promptly and efficiently, identifying the callers’ requirements and transferring calls as appropriate.
Manage difficult calls and/or distressed callers’ in a calm and professional manner.
Where appropriate, reporting of accidents or incidents.
Administrative duties including word processing, photocopying, ordering stationary, post, couriers and facilities management tasks as required.
To lead, manage and develop the FOH team.
To conduct annual appraisals and any performance management requirements for the FOH team.
To conduct Return to Work for any team absences.
To identify any training needs and assist in their skills and development of the FOH team.
To maintain good working relationships with colleagues.
Adhering to St James policies and procedures, code of conduct and to be fully conversant with the emergency procedures in relation to Health & Safety issues.
Ensure compliance with all current statutory legislation in respect of health and safety and the environment.
Any other duties as deemed necessary to support the client, customer, colleagues and St James.

Knowledge

Previous experience in managing and leading a team.
Proven working knowledge of customer service experience.
Previous experience is essential in a similar corporate background.
Excellent command of the English language, both verbal and written.
Working knowledge of IT with experience of using Microsoft Office.

Skills

Management skills as well as a collaborative approach
Good interpersonal skills, flexible to work with a range of styles and personalities and according to business demands.
Excellent customer service skills.
Strong efficiency and motivation.
Excellent organisational skills.
Excellent punctuality.
Outgoing and “can do “attitude.
Innovation and creativity.
Tact and diplomacy.
Proactive and helpful.

Quick apply

Refine Your Search

client service lead jobs in hammersmith, gtl

Team Leader - 21 Soho Square

Client Services & Operations Manager

Supervisor, Carvela, Oxford Street

Business Development Executive (Sales) – The Hair Standard

Contact Centre Operations Manager

Travel Sales, Associate - Velocity Black UK (Remote)

Assistant Head of Accommodation

Security Officer

Trainee Account Executive (HF1352575)

Guest & Colleague Experience Manager

Guest Experience Host - Chiswick

Trainee Luxury Travel Consultant - £35,000pa + 10% Uncapped Commission

Front of House Manager

Sales and Logistics Coordinator

Customer Relationship Manager

Recording Studio Manager – Bookings & Operations, Hackney

Front of House Coordinator - 30 Broadwick Street

Account Executive - Courier and Freight

Premium Experience Coordinator (FTC)

Events and Relationships Manager

I want to receive the latest job alerts for client service lead in hammersmith, gtl

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