Service delivery & release manager Work, Jobs in Hardwicke, Gls (with Salaries)

Associate Service Delivery & Release Manager
Finova —Cheltenham
- Weekend availability
- Hybrid work
- Microsoft Powerpoint
- Annual leave
- Employee assistance programme
10d
Delivery Manager
AtkinsRéalis —Cheltenham
- Full-time
- Hybrid work
- Organisational skills
- In-person
- Communication skills
IT Business Solutions Manager - EMEA & Wellness
Kohler —Quedgeley
- IT
Senior Manager-Quality
Kohler —Cheltenham
- Up to £70,000 a year
- Master's degree
- Bachelor's degree
- Continuous improvement
11d
IT Business Solutions Manager - Global Product Innovation
Kohler —Quedgeley
- IT
Technical Project Delivery Manager (up to 12 months fixed term contract)
Allpay —Hereford
- £55,000 - £60,000 a year
- Agile
- Financial services
- Communication skills
Test Manager
PoloWorks —Cheltenham
- Hybrid work
- Communication skills
Quick apply
2d
Advance Manufacturing Systems Manager
Kohler —Cheltenham
- Up to £70,000 a year
- Engineering
- Master's degree
- Bachelor's degree
Cloud Intelligence Business Development Manager - EMEA, AWS Cloud Intelligence
AWS EMEA SARL (UK Branch) —Cheltenham
- Full-time
- Sales
- Business development
- Bachelor's degree
Print - Promotional Printed Products - Specialist Production Instructor (SPI): HMP Leyhill
Ministry of Justice —Wotton-under-Edge
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Computer literacy
- Basic maths
- English
- Annual leave
12d
Survey Manager
Gallifordtry —Cheltenham
- Full-time
- Maths
- School
- Employee assistance programme
- Employee discount
Programme Manager - HMP Long Lartin
Ministry of Justice —Evesham
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- Team management
- Annual leave
10d
Dispenser
Boots —Dursley
- £13.92 - £16.64 an hour
- Weekend availability
- Employee assistance programme
- Employee discount
Quality Manager - Suffolk
Altrad —Bristol
- Management
- Engineering
- Continuous improvement
Quick apply
Sub Agent
Gallifordtry —Cheltenham
- Full-time
- Management
- Construction experience
- Employee assistance programme
- Employee discount
Senior Business Systems Analyst
Finova —Cheltenham
- Hybrid work
- Master's degree
- Team management
- Mentoring
- Annual leave
- Employee assistance programme
Cloud Operations Engineer
Finova —Cheltenham
- Hybrid work
- Continuous improvement
- Team management
- Organisational skills
- Annual leave
- Employee assistance programme
Senior Site Agent
Gallifordtry —Cheltenham
- Full-time
- Civil engineering
- CAD
- Microsoft Office
- Employee assistance programme
- Employee discount
Sikh Chaplain
Ministry of Justice —Wotton-under-Edge
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Annual leave
4d
Systems Engineer with eDV Clearance
Zest Intelligence Limited —Cheltenham
- From £75,000 a year
- Full-time
- Continuous improvement
- Agile
- In-person
- Paid training
- Annual leave
Quick apply

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service delivery & release manager jobs near hardwicke, gls

Associate Service Delivery & Release Manager

Finova -
Cheltenham

Apply Now

Job details

Permanent
10 days ago

Benefits

Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Private medical insurance
Car scheme

Qualifications

Microsoft Powerpoint
Client engagement
Microsoft Office Suite

Full job description

Associate Service Delivery & Release Manager

Cheltenham - 3 days office based

About Finova

Finova is the UK's leading lending and savings technology provider, supporting one in every five mortgages nationwide. Our agile, cloud-native solutions enable over 60 banks, building societies, specialist lenders, equity release providers and a network of 2,400+ brokers to stay ahead in a competitive market.

Built on open architecture and backed by deep industry expertise, our platform is designed to scale. Each year, we process over £50 billion in loans, manage nearly £50 billion in savings, and support the digital servicing of more than 650,000 UK borrower accounts.

Be part of a team that’s driving innovation, enabling growth and shaping the future of UK lending.

For Lenders

Finova offers a flexible, modular technology suite designed to help lenders move faster, scale efficiently and deliver standout digital experiences.

Financial Institutions use Finova to launch products faster, process applications up to 50% more efficiently and reduce operational costs — all while staying fully compliant in a fast-moving market.

About you:

Background: Client/customer relationship experience, ideally within Software Delivery or Financial Services. Knowledge of service desk operations and what constitutes "world-class service" is a distinct advantage.
Communication & Empathy: Exceptional written, verbal, and listening skills with demonstrable customer empathy and the ability to tailor your approach to different client contracts and ways of working.
Mindset: A calm, organized, and methodical approach to a fast-paced, demanding environment, ensuring clients have full confidence in our actions.
Technical Proficiency: Strong working knowledge of Microsoft Office (especially PowerPoint and Excel) or Google Workspace equivalents. Experience using JIRA Service Management is a bonus.

What will you be doing?

Client Management: Prepare and deliver monthly or quarterly service reviews for your clients (typically tier 3 Lenders), conducting regular touchpoints to build strong, valued relationships.
Issue Resolution: Champion client priorities by tracking problems and hotspots. Collaborate with the Finova Service & Reliability team to ensure issues are prioritized and resolved promptly.
Release Coordination: Plan, coordinate, and oversee L1 release deployments (e.g., product catalogue changes). Align resources, manage client communications, and ensure compliance with internal processes (requires occasional early evening and very rare weekend activity).
Production Oversight: Maintain full visibility of production activities for allocated clients, including patches, major incidents, and Cloud Ops-managed tests (DR, Pen testing), ensuring all data is provided for the CAB process.
SLA Management: Drive resolutions within SLAs, escalating blocked issues beyond the first-line team, and working with Service Desk Managers to continuously improve performance metrics.

What We Offer:

Hybrid working ️
We operate on a hybrid model that is primarily office-based, requiring three days in the office each week, with the flexibility to work remotely for the remainder.
Private medical insurance ‍️
Comprehensive health cover, with the option to add your family to your plan, because your well-being matters to us.
Life assurance & income protection
We provide life assurance and income protection to give you peace of mind for the future
Family friendly policies
Our enhanced family-friendly policy goes beyond maternity and paternity leave, offering paid time off for when plans change or alternative paths to parenthood are needed.
Work from anywhere
Some thrive in the office, others at home — and many do best with choice. With approval, Finova employees can work abroad for up to 4 weeks each year.
Flexible holiday package ️
Enjoy 25 days paid holiday allowance, plus all public holidays. And, you can rebook any public holidays for a day that aligns with your personal beliefs or celebration calendar. We also offer holiday trading allowing you to purchase or sell your holiday allowance.
Company pension scheme
With salary exchange, you save on tax and can build a secure future.
Employee assistance programme
We understand that mental health is just as important as physical health. Access to a 24/7 confidential counselling helpline ensures you have support when you need it.
Electric car scheme
Get a brand-new electric vehicle with salary sacrifice as a benefit, paid for through your gross monthly pay, saving on Income Tax and National Insurance.
Health cash plan
Our Health Cash Plan empowers you to prioritise your wellbeing by providing effortless reimbursement for everyday healthcare costs, from dental and optical visits to physiotherapy.
Gym discounts ️
Achieve your fitness goals for less with GymFlex, which offers significant savings on annual memberships at over 3,000 gyms and leisure centers nationwide.
Perks that matter
We fuel your day with a fully stocked pantry of fresh fruit and snacks and keep the team spirit high with weekly socials and events.

Equal Opportunity Statement

We value diversity and are committed to creating an inclusive environment for all employees. If you’re passionate about this role but don’t meet all the criteria, please reach out, we’d love to discuss how your skills and experiences align with our needs.

Apply Now

Refine Your Search

service delivery & release manager jobs in hardwicke, gls

Associate Service Delivery & Release Manager

Delivery Manager

IT Business Solutions Manager - EMEA & Wellness

Senior Manager-Quality

IT Business Solutions Manager - Global Product Innovation

Technical Project Delivery Manager (up to 12 months fixed term contract)

Test Manager

Advance Manufacturing Systems Manager

Cloud Intelligence Business Development Manager - EMEA, AWS Cloud Intelligence

Print - Promotional Printed Products - Specialist Production Instructor (SPI): HMP Leyhill

Survey Manager

Programme Manager - HMP Long Lartin

Dispenser

Quality Manager - Suffolk

Sub Agent

Senior Business Systems Analyst

Cloud Operations Engineer

Senior Site Agent

Sikh Chaplain

Systems Engineer with eDV Clearance

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Associate Service Delivery & Release Manager

Cheltenham - 3 days office based

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