Sales and retention manager Work, Jobs in Harrogate (with Salaries)

Customer Retention and Renewals Manager
Synergy Car Leasing —Harrogate
- Up to £30,000 a year
- Full-time
- Sales
- Customer service
- Organisational skills
- Free parking
Quick apply
Sales and Retention Manager
Everlast Gyms+ —York
- Weekend availability
- Communication skills
- Employee discount
- Gym membership
Quick apply
9d
Sales and Retention Manager
Everlast Gyms —Keighley
- Weekend availability
- Communication skills
- Employee discount
- Gym membership
Quick apply
Sales Office Manager
JS Woodcraft Ltd —Stillington
- £40,000 - £44,000 a year
- Full-time
- CRM software
- Microsoft Excel
- ERP systems
- Free parking
- Health & wellbeing programme
Quick apply
3d
Operations Manager
Aspens —Leeds
- £50,000 - £55,000 a year
- Full-time
- Hospitality
- Computer skills
- Leadership
- Annual leave
Golf Relations Manager
Clubhouse Sports Media Ltd —Bradford
- £27,000 - £32,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Customer service
- Free parking
- Annual leave
Quick apply
11d
Regional Sales Manager
CPM UK —Leeds
- £36,558.08 a year
- Full-time
- Management
- Sales
Quick apply
10d
Customer Service & Planning Manager
Grease Guru Ltd —Leeds
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
Quick apply
14d
Sales Administration Manager
Norton Loxley —Easingwold
- £35,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Sales
Quick apply
General Manager
Olleco —Wakefield
- Monday to Friday
- Hospitality
- Management
- Sales
- Employee assistance programme
Quick apply
Padel Club Manager
Padel8 —Dewsbury
- Weekend availability
- Hospitality
- Management
- Hotel
- Free parking
- Employee discount
Quick apply
9d
Conference & Events Operations Manager
The Milner —York
- £32,268.60 a year
- Weekend availability
- Hospitality
- Hotel
- Team management
- Employee assistance programme
- Employee discount
Quick apply
Manager
Whiskey Down —Leeds
- £30,000 - £35,000 a year
- Weekend availability
- Hospitality
- Management
- Sales
- Employee discount
Quick apply
8d
Bobbi Brown - Boots Harrogate - Counter Lead - 22.5hrs
Estee Lauder —Harrogate
- Communication skills
Trainee Installation Manager
Home Decor GB Ltd —Leeds
- £26,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Health & wellbeing programme
- Employee discount
Quick apply
Assistant Gym Manager
Snap Fitness Bridgewater —Otley
- From £25,000 a year
- Full-time
- Bilingual
- Management
- Customer service
Quick apply
2d
Senior Category Manager
Pharmacy2U —Leeds
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Sales
- Merchandising
- Annual leave
- Employee assistance programme
Quick apply
Partner Manager
Worknest Secure —Leeds
- Hybrid work
- CRM software
- Sales
- Business development
- Annual leave
Key Account Manager
Mitie —York
- Full-time
- Customer service
- Leadership
Strategic Business Manager
Stericycle —Leeds
- Management
- Sales
- Business development

I want to receive the latest job alerts for sales and retention manager in harrogate

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Retention and Renewals Manager

Synergy Car Leasing
Harrogate

Quick apply

Job details

Full-time
Up to £30,000 a year

Benefits

Free parking

Qualifications

Sales
Customer service
Customer relationship management
Organisational skills
Communication skills

Full job description

Job Advert

Customer Retention and Renewals Manager

The customer retention and renewals manager is responsible for managing existing customers at the end of their lease, by supporting them with a new lease vehicle and retaining them as a customer. The role requires a relationship management approach to nurture and support our existing customers. This is a new role in the business, with the opportunity for the right individual to make a significant impact in a dynamic, growing online SME.

The role requires contacting both private individuals and business customers towards the end of their current lease agreements to understand their requirements for their next vehicle. You will then provide quotes for the customer, check vehicle availability, secure the order in line with financial regulatory standards, consumer duty and within our high customer experience policies and procedures.

Responsibilities and Duties

Proactively contact customers from 6 months before their end-of-lease to identify their requirements for their next vehicle. This is by phone, email, video call and text.
Ensure that the customer is followed-up to gain a response, and then at the next appropriate point in the lifecycle based on their future requirements to nurture the customer relationship.
Identify any further requirements from the customer such as additional vehicles for a business.
Provide accurate and timely information and quotations to the customer for their next vehicle or vehicle extension, and then follow up with the customer to gain feedback.
Ensure accuracy of information provided for finance applications and order forms by checking this with the customer before submission.
Ensure that consumer duty is adhered to and all Synergy policies and process are followed.
Keep accurate records in the CRM system of customer details, and use the CRM system to ensure that follow ups to customer are documented and flagged when due, which can then be acted on.
Work with the Client Services Team to ensure clear communication with third parties and the customer, maintaining our excellent customer service levels.
Work with the marketing and data/pricing team for any marketing materials to send to existing customers; any specific pricing requirements or data/contact lists to promote strong deals for renewal customers.
Be an active member of the wider sales team and wider company team.
Provide monthly reports to SLT and line manager against objectives and targets, as well as background/anecdotal information from customers.
Achieve volume, profit, customer service and compliance targets.

Qualifications and Skills

Minimum 2-3 years in a similar sales, telesales, customer service or retention role, preferably from an automotive background but this is not essential
Strong customer relationship management skills, with the ability to consistently follow-up with customers over several months
Ability to manage multiple online quoting systems; with strong numerical skills
Excellent communication and articulation skills, both written and verbal
Excellent attention to detail and organizational skills
Strong resilience and able to work effectively through set procedures and processes
Team player, working with sales team colleagues and other departments
Ability to work towards targets and performance KPIs

Job Type: Full time

Location: Harrogate, North Yorkshire, HG2 8RB (2 mins walk from Hornbeam Park train station)

Salary: Up to £30,000 basic salary with OTE of £50,000+

About Synergy Car Leasing:

Synergy Car Leasing, established in 2006, is one of the leading vehicle leasing providers in the UK. We’ve achieved the Feefo 10 Years of Excellence Award, for a decade of best-in-class customer service. We're Feefo 5 Star Rated by our customers. Synergy is also Broker of the Year 2025 and 2024 and was recognised for the Best Customer Service 2026, 2025 and 2024 by Broker News.

A member of the British Vehicle Rental and Leasing Association (BVRLA), Synergy is committed to the highest standards of service, fair terms & transparency. You will be looking for a challenging role where your contribution is recognised and rewarded within a dynamic environment. We want our people to achieve their goals and dreams, believing in a team-work culture where personal growth and potential are valued. Our well-located office is based in Hornbeam Park, Harrogate (HG2 8RB), 2 mins walk from Hornbeam Park train station, on the Leeds side of Harrogate close to Leeds Road, also with free car parking

Quick apply

Refine Your Search

sales and retention manager jobs in harrogate

Customer Retention and Renewals Manager