1st line support Work, Jobs in Harwell, Oxf (with Salaries)

ICT Technician Apprentice
QA Apprenticeships —Witney
- £16,000 a year
- Full-time
- Computer literacy
- Computer skills
- Communication skills
Customer Service Advisor
Nominet —Oxford
- Rotating shift
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
8h
2nd Line Support Consultant
BCN Group —Reading
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Azure
- Travel
- Computer networking
- Annual leave
- Employee assistance programme
Quick apply
3h
Finance and HR Assistant (Maternity Cover)
Ecoveritas Ltd —Oxford
- £16,000 - £18,667 a year
- Part-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Administrative experience
- Free parking
- Work from home
Quick apply
2d
Student Outcomes Officer
University of Reading —Reading
- £31,236 - £35,608 a year
- Full-time
- University
- Communication skills
- Annual leave
- Employee discount
Support Desk Representative
Dynamic Planner —Reading
- Hybrid work
- Salesforce
- Writing skills
- Financial services
14d
Young Carer Support Practitioner
Cornwall Rural Community Charity —Swindon
- £21,402.86 a year
- Part-time
- Hybrid work
- Experience working with children
- Bachelor's degree
Quick apply
Research Networks Coordinator – Oxford Centre for Emerging Minds Research
University of Oxford —Oxford
- £35,681 - £39,424 a year
- Full-time
- Social media management
- Experience working with children
- Presentation skills
- Annual leave
1d
Paraplanning Administrator (IFA)
EJS Financial Planners Ltd —High Wycombe
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Organisational skills
- Financial services
- Life insurance
Quick apply
8d
Bursary (Finance) Assistant
Balliol College —Oxford
- £27,865 - £29,314 a year
- Full-time
- Hybrid work
- University
- Organisational skills
- Communication skills
- Employee discount
8h
Paralegal (f/m/d)
Thinkproject Holding GmbH —Reading
- Full-time
- English
- Contracts
- AI
13d
Financial Crime Hub Analyst
Edenred —Swindon
- Weekend availability
- Hybrid work
- Data entry
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Marketing & Communications Assistant
West Berkshire Council —West Berkshire
- £22,381 a year
- Full-time
- Social media management
- School
- Marketing
Junior Product Development Scientist
pladis —High Wycombe
- Full-time
- Employee assistance programme
- Employee discount
EMEA AML Officer
Invesco —Henley on Thames
- Full-time
- Hybrid work
- Spanish
- Organisational skills
- Annual leave
- Life insurance
Senior Impact and Evaluation Manager
Arts and Humanities Research Council —Swindon
- £46,743 a year
- Full-time
- Hybrid work
- Analysis skills
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Tech Support Analyst
5G Communications Ltd. —High Wycombe
- £18,000 - £25,000 a year
- Microsoft Outlook
Marketing Apprentice
QA Apprenticeships —High Wycombe
- £17,000 a year
- Full-time
- Social media management
- Organisational skills
- Communication skills
Staff Systems Marketing Engineer - Comms Segment
Analog Devices —Newbury
- Full-time
- Travel
- Communication skills
- Marketing
FC Controls Consultant
Nationwide Building Society —Swindon
- From £35,000 a year
- Full-time
- Communication skills
7h

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ICT Technician Apprentice

QA Apprenticeships -
Witney

Apply Now

Job details

Full-time | Apprenticeship
£16,000 a year

Qualifications

Computer literacy
Stakeholder liaison
Incident queue management
GCSE
Technical support incident logging
Computer skills
Customer support
Customer interaction
IT incident logging
Incident log maintenance
Communication skills
Help desk

Full job description

Electronique is a leading UK systems integrator specialising in the delivery of secure technology platforms, including Hybrid IT, Cyber Security and Networking Infrastructure. Innovative solutions are developed in partnership with leading technology vendors, with customer requirements providing the foundation for delivery. The organisation specialises in designing and implementing solutions for public sector institutions, including Education, Healthcare and Local Government, supporting the delivery of key public services.

About the role

This is an exciting opportunity for a person wishing to work towards becoming a qualified ICT Technician on a site with a state of the art ICT infrastructure. The role involves learning to provide 1st Line hardware and software support, call logging services, asset management, general ICT administration (under supervision), and other ICT services.

Key Responsibilities

Deliver first line technical support, troubleshooting, and remote monitoring services to customers and schools.
Log, manage, and resolve incidents through the Service Management System, ensuring SLA compliance.
Act as a key point of contact between customers, internal teams, and third-party suppliers.
Monitor support queues, escalate issues where required, and manage asset and change control activities.
Support project work and assist with additional duties requested by the Network Manager.
Complete training programmes and maintain compliance with Health & Safety, ISO, and company policies.
Maintain a professional, organised, and customer-focused working environment.

Training will be delivered remotely one day per week. Remote training can be undertaken at home or at the workplace, to be discussed during the interview and placement process.

Skills and personal qualities

Communication skills
IT skills
Attention to detail
Organisation skills
Customer care skills
Team working
Initiative
Patience

Qualifications requirements

3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
GCSE Maths and English (or equivalents) at grades 3+ (D or above)
Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Non-standard entry with work experience

Relevant qualifications and/or work experience will be considered for applicants with potential to benefit from the programme.

You may also have a combination of qualifications and experience which demonstrate the minimum foundation needed for the programme. In this instance you could still be considered for the programme.

If you hold international equivalents of the above qualifications, at the time of your application you must be able to provide an official document that states how your international qualifications compare to the UK qualifications.

For more information please visit the UK ENIC website.

Additional Information

The role requires an Enhanced DBS Disclosure, including the Children’s Barred List, to be undertaken on an annual basis.
The position will involve the lifting of IT equipment and assisting with the positioning of these products across multiple buildings.

Working Hours: 37.5 hours per week, Monday to Friday 9.00am to 5.30pm

Future prospects:

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

About QA:

Our apprenticeships are the perfect way to gain new skills, earn while you learn, and launch yourself into an exciting future. With over 50,000 successful apprenticeship graduates, we're a top 50 training provider, dedicated to helping you succeed. Apply now.

Apply Now

Refine Your Search

1st line support jobs in harwell, oxf

ICT Technician Apprentice

Customer Service Advisor

2nd Line Support Consultant

Finance and HR Assistant (Maternity Cover)

Student Outcomes Officer

Support Desk Representative

Young Carer Support Practitioner

Research Networks Coordinator – Oxford Centre for Emerging Minds Research

Paraplanning Administrator (IFA)

Bursary (Finance) Assistant

Paralegal (f/m/d)

Financial Crime Hub Analyst

Marketing & Communications Assistant

Junior Product Development Scientist

EMEA AML Officer

Senior Impact and Evaluation Manager

Tech Support Analyst

Marketing Apprentice

Staff Systems Marketing Engineer - Comms Segment

FC Controls Consultant

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