3rd line support Work, Jobs in Hatfield (with Salaries)

1st Line Support
Leisure Employment Services —Hemel Hempstead
- Part-time
- Hybrid work
- AI
- Communication skills
- Employee discount
Quick apply
12d
Commercial Administrator
M Group —Stevenage
- Microsoft Office
- Data entry
- IT
- Annual leave
- Employee assistance programme
Material Controller
M Group —Stevenage
- Overtime
- Computer literacy
- Team management
- Travel
- Annual leave
- Employee assistance programme
202608: Prison Officer - HMP The Mount - Part Time
Ministry of Justice —Hemel Hempstead
- £10,000 - £30,000 a year
- Part-time
- Presentation skills
- Communication skills
- Annual leave
10d
202608: Prison Officer - HMP The Mount
Ministry of Justice —Hemel Hempstead
- £30,001 - £40,000 a year
- Part-time
- Presentation skills
- Communication skills
- Annual leave
10d
Field engineer
M Group —Stevenage
- Overtime
- Maintenance
- Analysis skills
- Annual leave
- Employee assistance programme
202608: Prison Officer - HMP Grendon
Ministry of Justice —Luton
- £30,001 - £40,000 a year
- Part-time
- Presentation skills
- Communication skills
- Annual leave
10d
Multi Trade Operative- Greenwich & Wandsworth
Sureserve —London
- £36,000 - £39,000 a year
- Customer service
- Computer literacy
- Plumbing
- Annual leave
- Employee assistance programme
Quick apply
Sample Dispatch Logistics Technician
Avantor —Stevenage
- Full-time
- Laboratory experience
- Continuous improvement
- Warehouse experience
- Annual leave
Mechanical Supervisor
CBRE —Hatfield
- Full-time
- Customer service
- Administrative experience
- Computer skills
10d
2nd Line IT Support Engineer
Cardonet —London
- Computer networking
- Communication skills
- Referral programme
TechOps Generalist - 12 Month FTC
Kraken —London
- Hybrid work
- Scripting
Quick apply
14d
Training Coordinator (customer and admin support)
Ruth Miskin Training —London
- £28,000 - £28,860 a year
- Full-time
- Hybrid work
- Databases
- Administrative experience
- Typing
Quick apply
13d
Junior Systems Administrator (Neasden, NW London)
Dazzle: Commercial & Office Cleaning | London —London
- £20,000 a year
- Communication skills
- Annual leave
Quick apply
[Samsung Fire & Marine Insurance Europe] HR / IT Lead or Assistant manager (Korean Speaking)
Samsung Fire & Marine Insurance Europe —London
- From £45,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Annual leave
Quick apply
6d
Sample Dispatch Technician (STV)
Avantor —Stevenage
- Full-time
- Continuous improvement
- No degree
- Communication skills
- Annual leave
10d
Bereavement Support Worker
Grief Encounter —London
- £30,000 a year
- Weekend availability
- Hybrid work
- CRM software
- Experience working with children
- Mentoring
- Sick pay
Quick apply
12d
3rd Line Support Engineer
Elevate Technology Group —London
- £45,000 - £50,000 a year
- Hybrid work
- Azure
- Computer networking
- SharePoint
Memember Support Officer
Haringey Council —London
- £42,771 - £45,750 a year
- Customer service
- IT
- Communication skills
5d
Finance and Payroll Administrator
Sureserve —London
- £35,000 a month
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply

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3rd line support jobs near hatfield

1st Line Support

Leisure Employment Services
Hemel Hempstead

Quick apply

Job details

Permanent | Part-time | Full-time
12 days ago

Benefits

Employee discount

Qualifications

Technical troubleshooting
ITIL Certification
Incident queue management
User account provisioning
Ticket management
User account management
IT permissions management
Ticket management systems
Technical support incident logging
IT incident logging
AI
Communication skills
Intune
Help desk

Full job description

IT Service Desk Analyst

Hemel Hempstead (rota including some weekends and on-call)

Permanent | Full Time

Competitive salary + bonus and benefits

About the role

Are you passionate about technology and delivering great customer service? If so, we want to hear from you! Haven is looking for an experienced IT Service Desk Analyst to join our busy IT Service Desk team, based at our Hemel Hempstead head office.

As the first point of contact for IT support across Haven, you will play a vital role in keeping our colleagues connected, productive and supported. From logging and prioritising incidents to resolving issues at first point of contact, you will help ensure every colleague receives a friendly, professional and efficient response.

This is a hands-on, customer focused role where strong technical troubleshooting skills, a calm approach under pressure and a genuine can-do attitude make all the difference. You will also have the opportunity to shape how we use AI-powered tools to improve self-service, first-time fix rates and the wider colleague experience.

Your Opportunity

Act as the first point of contact for all IT incidents and service requests raised via phone, email and the helpdesk portal
Log, categorise and prioritise tickets accurately in line with agreed SLAs
Provide first line diagnosis and resolution for hardware, software, network and account related issues
Escalate unresolved incidents to 2nd and 3rd line teams with clear, complete information
Keep users informed of progress and manage expectations throughout the life of a ticket
Support the setup, configuration and administration of user accounts, devices and access permissions
Maintain and contribute to the knowledge base to drive continuous improvement across the service desk
Identify recurring issues and feed trends back to the wider IT team to support problem management
Work flexibly within the team rota, providing cover across weekdays, limited weekend hours and Bank Holidays
Participate in an on-call rota as required to support out-of-hours incidents

What we’d like you to bring

Proven experience in an IT service desk, helpdesk or technical support role
Good working knowledge of Windows operating systems, Microsoft 365 and standard business applications
Hands-on experience with Microsoft Azure and Microsoft Intune for device enrolment, configuration and endpoint management
Understanding of core IT concepts including networking, hardware, printing and mobile device support
ITIL Foundation certification, or equivalent demonstrable ITSM/ITIL working knowledge (essential)
Working knowledge of AI-powered tools and how they can improve service desk efficiency and first-time fix rates
Excellent technical troubleshooting and diagnostic skills across hardware, software, network and account issues
Strong verbal and written communication skills, able to explain technical issues in plain language
Confidence using a service desk ticketing system to log, track and update incidents
Microsoft certifications such as MD-102 or SC-401 (advantageous)
Experience within hospitality, leisure or multi-site retail environments (desirable)

Why Haven?

You’ll be part of a forward-thinking, supportive community where ideas are valued, learning is encouraged, and the network you build will power memorable guest experiences for millions every year.

At Haven, we’re one great team, united by our passion for creating amazing experiences for our guests and our people. You’ll have access to training, mentoring, and opportunities to grow your career in a supportive, forward-thinking environment.

What’s In It For You?

25 Days Holiday + Bank Holidays + Holiday Buy Scheme
Annual bonus
20% discount on both Haven and Warner Hotels holiday for you, family and friends
Comprehensive wellbeing support
Exclusive discounts with corporate partners
Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
Enhanced family friendly policies and pay (eligibility criteria applied)

Who are we?

We’re part of an award-winning Bourne Leisure family, which includes Haven & Warner Hotels. We have 9,000 fantastic team members and 39 beautiful seaside locations and our HQ based in Hemel Hempstead.

What’s it like to work with us?

Working with us is ultimately defined by our exceptional people and teams. At Haven, we take pride in our Breath of Fresh Air culture, which focuses on valuing and supporting every team member. We prioritise openness and transparency in our interactions allowing our team members to be their authentic selves.

We operate a hybrid working model, meaning part of your working week will be spent at the office, occasionally on Park, or at external events.

What can you expect during the recruitment process?

The interview process will be up to 3 stages and may contain a presentation or skills test, depending on the role. If you require any support or reasonable adjustments to help you perform at your best during this process, please let us know.

Diversity, equity, and inclusion are at the heart of who we are and what we do. Our commitment to these values is unwavering and they are central to our mission. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share.

We genuinely care about every candidate’s experience during the recruitment process and are here to provide support where we can. If you require any assistance or reasonable adjustments while applying, please don’t hesitate to reach out to us at [email protected].

What We Offer

Holiday allowance that rises with service, plus a ‘Holiday Buy Scheme’
Annual bonus
20% discount on both Haven and Warner Hotels holiday for you, family and friends
Comprehensive wellbeing support
Access to the Bourne Leisure corporate box at the O2 Arena ,London
Exclusive discounts with corporate partners
Exciting career pathways, including Learning and Development opportunities such as Apprenticeships and Degrees
Enhanced family friendly policies and pay (eligibility criteria applied)

How to Apply
We’re committed to fostering a diverse, equitable, and inclusive workplace, and we encourage applicants of all backgrounds to apply.
To get started, click apply now and answer a few quick questions, which should take 5 minutes. Once submitted, a member of our team will be in touch.

Quick apply

Refine Your Search

3rd line support jobs in hatfield

1st Line Support

Commercial Administrator

Material Controller

202608: Prison Officer - HMP The Mount - Part Time

202608: Prison Officer - HMP The Mount

Field engineer

202608: Prison Officer - HMP Grendon

Multi Trade Operative- Greenwich & Wandsworth

Sample Dispatch Logistics Technician

Mechanical Supervisor

2nd Line IT Support Engineer

TechOps Generalist - 12 Month FTC

Training Coordinator (customer and admin support)

Junior Systems Administrator (Neasden, NW London)

[Samsung Fire & Marine Insurance Europe] HR / IT Lead or Assistant manager (Korean Speaking)

Sample Dispatch Technician (STV)

Bereavement Support Worker

3rd Line Support Engineer

Memember Support Officer

Finance and Payroll Administrator

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