Contact centre shift manager (part time) Work, Jobs in Hatfield Broad Oak, Ess (with Salaries)

Contact Centre Shift Manager (Part time)
Pinnacle Group —Chelmsford
- £13,000 - £14,000 a year
- Part-time
- Microsoft Word
- Training & development
- Annual leave
- Employee assistance programme
Quick apply
Operational Support Officer
HM Courts & Tribunal Service —Chelmsford
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
5d
Health Care Receptionist/Administrator (Part-time)
Commisceo Primary Care Solutions —Basildon
- £12.71 an hour
- Part-time
- Microsoft Word
- Front desk
- In-person
Quick apply
22h
Retail Bureau Manager
Eurochange —Basildon
- £14.25 an hour
- Part-time
- Organisational skills
- Budgeting
- Training & development
- Employee assistance programme
- Employee discount
Optical Assistant
Boots —Welwyn Garden City
- Part-time
- Employee assistance programme
- Employee discount
Centre Operator
Tutorbase —London
- £12.71 - £13.00 an hour
- Part-time
- Sales
- Recruiting
- Front desk
Quick apply
10d
Facilities Team Leader
Barnet Council —London
- Weekend availability
- Hybrid work
- Supervising experience
- Presentation skills
- Annual leave
- Flexitime
13d
Band 5 Pharmacy Technician – Patient Services
Barking Havering and Redbridge University Hospitals NHS Trust —Romford
- £18,471 - £22,450 a year
- 12 hour shift
- Management
- Organisational skills
- Communication skills
7d
Dispensing Optician
Boots —Welwyn Garden City
- Weekend availability
- Employee assistance programme
- Employee discount
Contact Lens Optician
Boots —Thurrock
- Part-time
- Free parking
- Employee assistance programme
Emergency & Critical Care RVN
Royal Veterinary College —Potters Bar
- £32,829 - £38,811 a year
- 12 hour shift
- No experience needed
- Annual leave
5d
Cleaning Operative
Samsic UK —Cambridge
- £12.71 - £12.72 an hour
- 8 hour shift
- Free parking
- Annual leave
Quick apply
Support Worker for Adults with Learning Disabilities
RG Care Ltd —Hornchurch
- From £12.74 an hour
- Part-time
- Medication administration
- No experience needed
- English
- Free parking
- Paid training
Quick apply
Passenger Assistant for school runs - Enfield, North London
247 Airport Transfer —North London
- £12.71 - £13.00 an hour
- Part-time
- English
- Experience working with children
- Communication skills
- Flexitime
Quick apply
Learning Disability Support Worker - Day
RG Care —Hornchurch
- From £12.74 an hour
- Weekend availability
- Medication administration
- No experience needed
- English
Quick apply
5d

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contact centre shift manager (part time) jobs near hatfield broad oak, ess

Contact Centre Shift Manager (Part time)

Pinnacle Group -
Chelmsford

Quick apply

Job details

Part-time
£13,000 - £14,000 a year

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Microsoft Word
Customer service call handling
Shift management
Microsoft Office Suite
Complaint handling
Performance management
Compliance management
Staff training
Customer interaction
Training & development
Team motivation leadership

Full job description

Job Introduction

Pinnacle Group are looking for a skilled, experienced and knowledgeable Contact Centre Shift Manager to lead a team of Customer Service Advisors at our Contact Centre based in Chelmsford.

Pinnacle Connect is our national 24/7 contact centre, supporting over 50 clients including Housing Associations and Local Authorities. It helps around 25,000 customers each month with repairs, emergencies and service queries. With fast response times and a dedicated team, Connect plays a key role in delivering excellent customer service across Pinnacle Group.

This role ensures service levels are met, staff are supported, and customer experience remains exceptional. The Shift Manager acts as the first point of escalation for operational issues and leads a team of advisors on duty each day to achieve performance targets.

This will be a part time position, 20 hours per week where you will be required to work a variety of different shifts including evenings and weekends.

Who we are

Pinnacle Group is a market-leading national provider of housing, neighbourhood and workplace services. With over thirty years of experience, we deliver expert, place-based management and maintenance solutions that enhance the everyday lives of the communities we serve.

We’re a people-first organisation with a values-driven culture that has stood the test of time -reflected in the way we care for both our employees and our customers.

Who we’re looking for

We’re looking for someone who not only meets the key criteria below but also embraces our core values – Trust, Respect, Involve, Challenge, and Deliver Excellence – and is committed to earning and maintaining the confidence of our clients and communities.

Key responsibilities will include:

Operational oversight – Ensuring advisors manage calls and e-mails within agreed timeframes.
Manage contact centre operations during assigned shifts, ensuring adherence to KPIs and SLAs.
Monitor real-time performance metrics (call volumes, wait times, agent availability) and take corrective actions.
Ensure compliance with company policies, procedures, and regulatory requirement.
Supervise and motivate the team of contact centre advisors on duty
Conduct daily briefings, allocate tasks, and manage breaks to maintain coverage.
Ensure high-quality customer interactions across all channels.
Handle escalated customer queries and complaints professionally.
Provide coaching and support on-shift to improve performance and engagement.
Prepare end of shift reports detailing performance, issues and resolutions
Track and analyse trends, recommend operational improvements
Attend weekly Leadership performance and team management
Support onboarding and training of new staff.
Highlight learning and development opportunities

Key requirements:

Proven experience in a contact centre environment.
Must be flexible with working hours and about to work evenings and weekends.
Experience of working in a repairs and maintenance, social housing, or similar environment.
Experience of managing a team working in a multi-channel customer service centre.
Proficient in all Microsoft packages including Word and Excel.

Our offer

We believe that diversity makes us stronger. The more varied our workforce, the better we can understand, reflect and meet the needs of the communities we serve. That’s why we actively welcome applications from people of all backgrounds – especially those who represent the communities we work with every day.

As a colleague, you’ll be part of an inclusive and supportive culture where you’re encouraged to thrive. We’re committed to helping you reach your full potential through continuous learning, development opportunities and career progression.

In addition to statutory benefits such as sick pay, maternity/paternity leave, a pension scheme, and annual leave, we offer a wide range of additional benefits tailored to your role and business area, including:

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

Refine Your Search

contact centre shift manager (part time) jobs in hatfield broad oak, ess

Contact Centre Shift Manager (Part time)

Operational Support Officer

Health Care Receptionist/Administrator (Part-time)

Retail Bureau Manager

Optical Assistant

Centre Operator

Facilities Team Leader

Band 5 Pharmacy Technician – Patient Services

Dispensing Optician

Contact Lens Optician

Emergency & Critical Care RVN

Cleaning Operative

Support Worker for Adults with Learning Disabilities

Passenger Assistant for school runs - Enfield, North London

Learning Disability Support Worker - Day

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