About Us:
Southern Plant & Tool Hire is one of the Home Counties leading independent plant and tool hire businesses, with over 30 years of experience supporting all sectors from construction to DIY. Operating from our depots in Henley-on-Thames, Brackley and Hazlemere, we continue to invest in our people, fleet and facilities as we grow.
We pride ourselves on delivering exceptional customer service, maintaining a modern, reliable fleet and creating a workplace where our people are trusted, supported and encouraged to develop. As a family-run business with ambitious plans for the future, we're looking for individuals who share our commitment to excellence.
The Opportunity:
We're looking for a motivated and customer-focused Trade Counter Operative to become a key member of our team. This is a varied, fast-paced role where no two days are the same. You'll be responsible for helping customers find the right equipment, coordinating hires from enquiry through to collection and working closely with our transport, workshop and sales teams to deliver an outstanding customer experience.
If you enjoy building relationships, solving problems and being part of a successful team, we'd love to hear from you.
Requirements:
- Good understanding of Microsoft Office Suite (Outlook, Word, Excel).
- Experience in the plant sector.
- Experience with hire software (Syrinx) preferred.
- Good team skills and/or experience.
- Great customer service skills.
Responsibilities:
Customer Service & Sales
· Provide friendly, knowledgeable assistance to customers, helping them choose the right tools, equipment, and consumables.
· Process customer transactions efficiently, including sales, tool/equipment hire, and returns.
· Answer customer enquiries in person, over the phone, and via email.
· Promote relevant products and upsell where appropriate.
Tool & Equipment Hire Assistance
· Assist in processing hire agreements, ensuring correct documentation and invoicing.
· Check and prepare equipment for hire, ensuring it is clean, functional, and safe to use.
· Inspect returned equipment for damage, recording any necessary charges.
Stock Control & Merchandising
· Maintain accurate stock levels, ensuring the shop floor is well-stocked and organised.
· Assist with stock checks, reordering, and supplier communication as needed.
· Display and merchandise products effectively to maximise sales.
Health & Safety Compliance
· Follow all health and safety procedures when handling tools, equipment, and hazardous materials.
· Assist in regular safety checks on hire equipment before and after use.
· Keep the trade counter and hire shop clean, safe, and compliant with company policies.
General Depot Support
· Assist in yard duties, including stock movement and deliveries.
· Support other depot functions as necessary to ensure smooth operations.
Are you looking for a change? If so, get in touch.
Job Type: Full-time
Pay: £32,000.00-£37,000.00 per year
Benefits:
- Company pension
- Employee discount
- On-site parking
- Store discount
Work Location: In person
