Second line engineer Work, Jobs in Heanor, Dby (with Salaries)

Desktop Support Engineer
Glo-networks Ltd —Derby
- £25,000 - £35,000 a year
- Full-time
- Remote
- Work from home
Quick apply
2d
Project Manager - Arb Utility
Ground Control —Derby
- Full-time
- Hybrid work
- Project management
- Team management
- Organisational skills
- Annual leave
- Life insurance
Quick apply
IT Engineer (1st/ 2nd Line Support)
CEMA LTD —Nottingham
- £25,000 - £26,000 a year
- Full-time
- Customer service
- Windows
- SQL
- Free parking
Quick apply
2d
Systems Engineer
ASSYSTEM —Derby
- Full-time
- Hybrid work
- Engineering
- Electrical Engineering
- Employee assistance programme
Quick apply
Maintenance Engineer
Hovis Bakery —Nottingham
- Night shift
- Maintenance
- Mechanical knowledge
Shift Engineer
KNAPP U.K. Limited —Burton-On-Trent
- Full-time
- Computer literacy
- Engineering
- Maintenance
Engineering Manager
Assystem —Derby
- Analysis skills
- Travel
- In-person
Control Systems Engineer
ASSYSTEM —Derby
- Full-time
- AutoCAD
- Engineering
- System design
Quick apply
Maintenance Engineer (Nights)
Hovis Bakery —Nottingham
- Night shift
- Maintenance
- Mechanical knowledge
EC&I Engineer
Assystem —Derby
- CAD
- Engineering
- Communication skills
Senior Stress Engineer
Assystem —Derby
- Python
- Employee assistance programme
FDS Installation Engineer
Cyncly —Ashby-De-La-Zouch
- Full-time
- Travel
Automation Assistant
KNAPP U.K. Limited —Donington Park
- Full-time
- Communication skills
Senior Design Engineer
ASSYSTEM —Derby
- Full-time
- CAD
- Employee assistance programme
Quick apply

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Desktop Support Engineer

Glo-networks Ltd
Derby

Quick apply

Job details

Permanent | Full-time
£25,000 - £35,000 a year
2 days ago

Benefits

Company pension
Work from home

Qualifications

Jira
TCP
SCCM
BMC Remedy
LAN
Technical support
IT support
DNS
Mac OS
ServiceNow
TCP/IP
Active Directory
VPN

Full job description

At Glo, we believe technology should make life easier — and our Technical Support Team are the people who make that happen. We’re looking for someone who’s friendly, curious, and technically capable; someone who enjoys solving problems, talking to people, and keeping systems running smoothly. If you take pride in doing things properly and delivering support with a smile (even on the busy days), you’ll fit right in.

What You’ll Do

Provide first-line and second-line technical support across Windows, macOS, networking, and common business applications.
Troubleshoot hardware, software, and connectivity issues — getting users back up and running quickly and confidently.
Log, manage, and resolve tickets through our service desk tools (e.g. ServiceNow, Jira, Remedy) with clear and accurate notes.
Set up and maintain user accounts, devices, and permissions, including Active Directory tasks and endpoint configuration.
Support the rollout of updates, deployments, and routine maintenance tasks alongside the wider technical team.
Escalate complex issues appropriately, ensuring smooth handover and great communication throughout.
Contribute to our internal knowledge base by documenting fixes, processes, and best practice.
Deliver excellent customer service — clear communication, patience, and a helpful attitude every time.

What You’ll Bring

Previous experience in an IT support or service desk role.
Strong troubleshooting ability across Windows and macOS environments.
A solid understanding of networking basics (LAN, VPN, DNS, TCP/IP).
Familiarity with Active Directory and common enterprise tools such as SCCM, ServiceNow, Jira, or Remedy.
Good problem-solving skills and a calm, logical approach under pressure.
A genuine desire to help people — clear communication, empathy, and patience are essential.
Willingness to learn, grow, and adapt as new technologies and processes evolve.

Why Work With Glo?

Glo is a people-first IT partner built on clarity, honesty, and high standards. We’re a friendly, tight-knit team with over 30 years’ collective experience — and we take real pride in supporting clients the right way. No jargon, no cutting corners, just dependable service and a supportive environment that helps you grow.

You’ll have the chance to learn from experienced colleagues, strengthen your technical skills, and be part of a business that genuinely values teamwork, trust, and quality service.

Job Types: Full-time, Permanent

Pay: £25,000.00-£35,000.00 per year

Benefits:

Company pension
Work from home

Experience:

MSP: 2 years (required)
1st Line Technical Support: 2 years (required)

Work authorisation:

United Kingdom (required)

Work Location: Remote

Quick apply

Refine Your Search

second line engineer jobs in heanor, dby

Desktop Support Engineer

Project Manager - Arb Utility

IT Engineer (1st/ 2nd Line Support)

Systems Engineer

Maintenance Engineer

Shift Engineer

Engineering Manager

Control Systems Engineer

Maintenance Engineer (Nights)

EC&I Engineer

Senior Stress Engineer

FDS Installation Engineer

Automation Assistant

Senior Design Engineer

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