Trainee Work, Jobs in Heaton, Twr (with Salaries)

IT Support Analyst Apprentice
APPRENTIFY GROUP —Newcastle upon Tyne
- £25,878 a year
- Full-time
- Hybrid work
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
Trainee Asbestos Surveyor
Environmental Essentials Ltd —Durham
- From £28,089.10 a year
- Overtime
- Analysis skills
- Bachelor's degree
- In-person
- Sick pay
Quick apply
11d
Trainee Printer Service Engineer
Standing Stone DOS ltd —Newcastle upon Tyne
- From £13 an hour
- Full-time
- No experience needed
- In-person
- Hand tools
Quick apply
2d
Data Administrator Apprentice
QA Apprenticeships —Newcastle upon Tyne
- £17,550 a year
- Full-time
- Free parking
- Annual leave
Apprentice
KwikFit —Newcastle upon Tyne
- £16,505.60 - £22,392.32 a year
- Full-time
- School
- Employee discount
10d
Apprentice Retail Sales Assistant
Superdrug —Gateshead
- £9.75 - £10.55 an hour
- Customer service
- Communication skills
- Retail sales
- Store discount
- Employee discount
13d
IT Apprentice
Primary Goal —Sunderland
- £7.55 an hour
- Full-time
- School
IT Apprentice
QA Apprenticeships —Hexham
- £18,000 - £20,000 a year
- Weekend availability
- Continuous improvement
- Organisational skills
- In-person
- Annual leave
5d
Trainee Street Lighting Technician
Gateshead Council —Gateshead
- £25,185 - £39,152 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
Finance Advanced Apprentice
Durham University —Durham
- £24,752 - £25,025 a year
- Full-time
- Computer literacy
- University
- Computer skills
- Annual leave
- Employee assistance programme
11d
Operational Finance Trainee
Infected Blood Compensation Authority —Newcastle upon Tyne
- £31,704 a year
- Full-time
- Presentation skills
- Communication skills
- Annual leave
4d
Trainee Site Manager
GSS Ltd —Boldon Colliery
- From £32,000 a year
- Full-time
- Microsoft Office
- First Aid Certification
- Team management
- Employee discount
- Flexible schedule
Quick apply
3d
LLAH Business Admin Apprentice
Newcastle University —Newcastle upon Tyne
- £16,024 - £24,532 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Administrative experience
9d
Social Value Apprentice
OCS Group —Newcastle upon Tyne
- £12.71 an hour
- School
Quick apply
Trainee Project Engineer
Glacier Energy —Washington
- Full-time
- Continuous improvement
- Communication skills
Quick apply
Firearms Trainee Examiner/Firearms Examiner
Durham Constabulary —Durham
- £30,333 - £41,487 a year
- Full-time
5d
Quality and apprenticeship Co-ordinator – Training Provider
Winnovation Training —Newcastle upon Tyne
- From £35,000 a year
- Full-time
- Up to 50% travel
- Microsoft Office
- Continuous improvement
Quick apply
Debt and Money Adviser/Trainee
Citizens Advice —Newcastle upon Tyne
- £28,133 - £28,883 a year
- Hybrid work
6d
Trainee Solicitor/Paralegal
Emmersons Solicitors —Sunderland
- £24,000 - £27,000 a year
- Full-time
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
7d
IT Security Apprentice
QA Apprenticeships —Houghton le Spring
- £20,000 a year
- Full-time
- Computer literacy
- Writing skills
- Bachelor's degree
- Employee discount

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IT Support Analyst Apprentice

APPRENTIFY GROUP -
Newcastle upon Tyne

Apply Now

Job details

Full-time
£25,878 a year

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Paid volunteer time

Qualifications

Microsoft Word
GCSE
Ticket management
Microsoft Office Suite
Technical support incident logging
Customer support
Communication skills
Help desk

Full job description

Opportunity information

Salary £25878 per year
Duration 15 months
Advert closing date 07/09/2026

Description

The National Lottery Community Fund distributes money raised by National Lottery players to support charities and community projects across the UK. They fund community projects that help people connect, grow and build a better future. They focus on supporting people facing poverty, disadvantage or discrimination. By 2030, they will share over £4 billion to create stronger, fairer communities across the UK.

To help them with this mission, they are now looking to bring an IT Support Analyst Apprentice into their friendly, welcoming IT Support team.

In this role, you will provide support to IT Service and Operations, working closely with IT Support Analysts and the IT Service and Operations Support Officer. Reporting directly to the IT Support Team Leader, you will be responsible for supporting the smooth delivery of IT services, focused on high-quality user experience, while undertaking formal training as part of an apprenticeship programme. This role is designed to develop core IT support skills, including troubleshooting, user support, and service administration, with a focus on delivering excellent customer service and learning through hands-on experience.

Key responsibilities:

Log all calls received in a timely and accurate manner in accordance with Service Desk processes and procedures.
Execute basic tickets generated by telephone call, email and service portal, providing efficient, effective and customer focused service to staff.
Support the satisfactory conclusion of all incidents as quickly as possible in accordance with Service Level Agreements (SLAs).
Participate in regular team meetings.
Maintain an understanding of customer focused service delivery.
Actively participate in apprenticeship training, shadowing experienced team members and completing coursework and assessments as required.

Knowledge, skills and experience:

Strong interest in IT and technology, with a desire to build a career in IT support.
Awareness of working within a customer service or service desk environment.
Awareness of working with procedural guidance.
Awareness of cyber security landscape/ threats/ procedures.
Knowledge of Microsoft computer applications, including Excel and Word.
Able to demonstrate good communication skills, both verbal and written.

Work Perks and Benefits:

Hybrid role, with at least 4 days per week in the office to begin with
Flexible working arrangements
Generous annual leave allowance – starting at 25 days per year + Bank Holidays
Three days - Paid volunteering leave
Pension scheme - The Fund operates two pension schemes, Alpha - Principal Civil Service Pension Scheme and a Partnership Pension Scheme with Legal & General
Great healthcare plan
Eye test and glasses coverage
Employee assistance programme and discount scheme
Cycle to Work scheme
Enhanced paid maternity/ paternity/ adoption leave
And much more!

Entry requirements

GCSE maths and English at grade C/ level 4 or above.
Strong interest in IT and technology, with a desire to build a career in IT support.

Training to be provided

As organisations continue to rely on digital systems and infrastructure, having skilled IT professionals in place is essential to maintaining performance, security, and business continuity. The Apprentify Information Communications Technician Level 3 Apprenticeship equips employees with the core technical knowledge and workplace skills required to support IT systems and deliver effective technical support.

Unlike purely technical courses, this programme combines technical capability with professional behaviours, recognising that effective IT support relies on both. Through structured learning and real workplace application, employees develop the skills to troubleshoot issues, support users, and maintain systems with confidence.

By the end of the programme, learners are equipped to manage everyday IT challenges, support infrastructure and systems, and communicate effectively with stakeholders across the organisation.

Things to consider

Salary £25,878.
Hybrid role, with minimum of 4 days per week in the office to begin with.
A CIFAS check and EDI monitoring form will be requested for all shortlisted candidates.

Skills required

Future prospects

Information Communications Technician Level 3 Apprenticeship.

Newcastle Upon Tyne, Tyne and Wear, UK, NE1 4BE

Apply Now

Refine Your Search

trainee jobs in heaton, twr

IT Support Analyst Apprentice

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Data Administrator Apprentice

Apprentice

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IT Apprentice

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Finance Advanced Apprentice

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LLAH Business Admin Apprentice

Social Value Apprentice

Trainee Project Engineer

Firearms Trainee Examiner/Firearms Examiner

Quality and apprenticeship Co-ordinator – Training Provider

Debt and Money Adviser/Trainee

Trainee Solicitor/Paralegal

IT Security Apprentice

I want to receive the latest job alerts for trainee in heaton, twr

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