Head of business support and improvement Work, Jobs in Hebburn, Twr (with Salaries)

Head of Contracts and Operations - Driving Theory Test
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £57,515 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
7d
Regional Learning & Development Lead
Swim Sports Company Ltd —Newcastle upon Tyne
- From £30,000 a year
- Weekend availability
- Hybrid work
- Driving
- Travel
Quick apply
14d
Head of Operations
Sunderland Engineering Training Association (Seta) —Washington
- £55,000 - £58,000 a year
- Full-time
- Management
- Travel
- In-person
- Free parking
- Sick pay
Quick apply
1d
Head of Quality, Health, Safety and Environmental
OpenWorks Engineering —Prudhoe
- Full-time
- ERP systems
- Travel
- Leadership
Quick apply
Head of Digital Economy Act Debt and Fraud Data Sharing Secretariat
Cabinet Office —Newcastle upon Tyne
- £57,204 - £68,558 a year
- Full-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Team management
- Annual leave
6h
L&D Services Manager
NRG —Newcastle upon Tyne
- £50,000 a year
- Hybrid work
- Management
- Analysis skills
People & Workforce Strategy Lead
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £62,000 - £69,105 a year
- Part-time
- Presentation skills
13d
Recruitment Coordinator - BlueBay Asset Management - 6 Month Fixed Term Contract
Royal Bank of Canada —Newcastle upon Tyne
- Full-time
- Microsoft Office
- Organisational skills
- IT
6d
Head of Collections
Auxillis —Peterlee
- £75,000 a year
- Travel
- Leadership
- Negotiation
- Free parking
- Annual leave
Quick apply
9d
Risk Oversight Manager
Somerset Bridge Group —Newcastle upon Tyne
- Full-time
- Hybrid work
- Organisational skills
- Financial services
- Communication skills
- Annual leave
- Referral programme
Quick apply
Head of Estates - Northumberland
Education Partnership North East (EPNE) —Ashington
- £44,699 - £47,421 a year
- Full-time
- English
- Project management
- Team management
- Free parking
- Employee discount
7d
Internal Communications Partner
Newcastle Building Society —Newcastle upon Tyne
- £41,668 - £57,542 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Head of Menswear Outerwear
J Barbour and Sons —South Shields
- Full-time
- Management
- Travel
- IT
- Free parking
- Store discount
Quick apply
12d
Senior Management Accountant
poltronesofà —Sunderland
- £42,000 a year
- Microsoft Excel
- Analysis skills
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
HR Business Partner - 6-month FTC
Lucy Group Head Office —Newcastle upon Tyne
- Part-time
- Hybrid work
- Travel
- Human resources
- Business
UK Chief Plant Health Officer and Deputy Director Plant and Bee Health, Plant Varieties and Seeds
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £86,000 a year
- Full-time
- Presentation skills
- Leadership
- Communication skills
Team Leader (HEOF551)
Cora Health —Newcastle upon Tyne
- £31,238 - £35,238 a year
- Full-time
- Hybrid work
- Leadership
- Employee assistance programme
8d
Customer Service Agent
Hays Travel —Sunderland
- Remote
- Computer literacy
- Organisational skills
- Communication skills
- Employee discount
9d
Property and Tenancy Support Manager
Aspire Healthcare Group —Newcastle upon Tyne
- £28,000 - £38,000 a year
- Weekend availability
- CRM software
- Customer service
- Maintenance
Quick apply
6d
Head of AI Delivery
Infected Blood Compensation Authority —Newcastle upon Tyne
- £58,655 a year
- Full-time
- Presentation skills
- Software development
- AI
- Annual leave
8d

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head of business support and improvement jobs near hebburn, twr

Head of Contracts and Operations - Driving Theory Test

Driver and Vehicle Standards Agency
Newcastle upon Tyne

Apply Now

Job details

Permanent | Part-time | Full-time
£57,515 a year
7 days ago

Benefits

Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

CIPS
Analysis skills
Presentation skills
Contracts
Leadership
Communication skills
PRINCE2 Certification

Full job description

Details

Reference number

471866

Salary

£57,515

This role has an RRA allowance up to £4000 for applicants who hold a full CIPS qualification

A Civil Service Pension with an employer contribution of 28.97%

GBP

Job grade

Grade 7

Contract type

Permanent

Business area

DVSA - Digital Operations

Type of role

Commercial
Operational Delivery
Procurement and Contracts Management

Working pattern

Flexible working, Full-time, Part-time, Compressed hours

Number of jobs available

Location
About the job
Benefits
Things you need to know
Apply and further information

Location

Birmingham, Bristol, Chadderton, Leeds, Newcastle-upon-Tyne, Nottingham, Swansea

About the job

Job summary

Are you an experienced leader with a strong track record in service delivery across complex, multi-contract environments?

Do you thrive on building relationships, influencing stakeholders, and confidently navigating challenging conversations?

Can you inspire and empower teams to work collaboratively towards shared objectives and deliver outstanding results?

If so, we'd love to hear from you!

The Driver and Vehicle Standards Agency (DVSA) is looking for an exceptional Head of Contracts and Operations to lead strategic contract management and operational delivery, ensuring high-quality services that make a real difference across the UK.

Job description

As Head of Contracts and Operations, you will lead the delivery and continuous improvement of the Driving Theory Test Network and associated services. You will oversee the full contract lifecycle, from pre-procurement planning and market engagement through to contract management, operational delivery, and business improvement.

Working closely with key stakeholders, you will help shape future service delivery models, provide commercial and contractual expertise to the Theory Test Transformation and Relet Programme, and ensure successful transition and mobilisation of new contracts.

You will also lead and develop a high-performing contract management team, driving excellent contract outcomes and ensuring the effective operation of the Theory Test Centre Network.

Responsibilities include, but are not limited to:

Influence the commercial strategy to best business advantage.
Contribute to a procurement strategy that delivers: fit for purpose commercial arrangements that deliver the required business outcomes.
Contract management (customer, supplier and operational service), continuous improvement and development of the current and future Theory Test Network contracts to the agreed commercial standards and outcomes.
Lead the business improvement of Theory Test Contract via membership, as a key stakeholder, of the Theory Test Service Management Group and Strategy Group.

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills they need. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Person specification

Required experience:

To be successful in this role you will need to have the following experience:

You will have demonstrable experience in a commercial environment.
You will have experience in a service delivery environment, working with multiple contracts.
You will have excellent communication skills, with the ability to provide guidance and robust recommendations to internal and external stakeholders.
You will have excellent analytical and problem solving skills, and the ability to quickly develop recommendations based on evidence available to you.

Additional Information

Working hours, office attendance and travel requirements

Full time roles consist of 37 hours per week.

This post also welcomes applications from those looking to work with us on a flexible basis, and condensed hours within the week.

This role can be based in Nottingham, Swansea, Newcastle-upon-Tyne, Bristol, Chadderton, Leeds or Birmingham, your presence at one of these locations will form part of the working arrangements agreed with you. We operate a hybrid working model giving you greater flexibility about where and when you work. Our expectation is that you will spend a minimum 60% of your time at your base location. Visits to other DVSA sites or work locations count towards this.

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

Some travel to other offices will be required, which may involve overnight stays.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Visa Sponsorship

Please note that we do not hold a UK Visa & Immigration (UKVI) Skilled Worker Licence sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship. Candidates must ensure they have the appropriate rights to work in the UK before application.

Behaviours

We'll assess you against these behaviours during the selection process:

Seeing the Big Picture
Making Effective Decisions
Communicating and Influencing
Leadership
Delivering at Pace

Technical skills

We'll assess you against these technical skills during the selection process:

Judgement and Leadership
Business Acumen and Commercial Judgement
Leadership Skills and Capability

Benefits

Alongside your salary of £57,515, Driver and Vehicle Standards Agency contributes £16,662 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides .

Being part of our brilliant Civil Service means you will have access to a wide range of fantastic benefits:

Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
8 Bank Holidays plus an additional Privilege Day to mark the Kings birthday.
Access to the staff discount portal.
Excellent career development opportunities and the potential to undertake professional qualifications relevant to your role paid for by the department, such as CIPD, Prince2, apprenticeships, etc.
Joining a diverse and inclusive workforce with a range of staff communities to support all our colleagues.
24-hour Employee Assistance Programme providing free confidential help and advice for staff.
Flexible working options where we encourage a great work-life balance.

Find out more about the benefits of working at DfT and its agencies .

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles , and will assess your Behaviours, Experience and Technical skills.

How to apply:

Our selection process ensures a comprehensive assessment of each applicant's qualifications, skills, and potential fit within our organisation.

The selection process for this role will be:

Stage 1: Sift of CV and personal statement

Stage 2: Interview

You must be successful at each stage to progress to the next stage.

Stage 1: Sift

At sift, you will be assessed against the following Success Profile elements:

Experience you will be asked to provide a CV (unlimited wordcount) and personal statement (750-word count). Please provide evidence of your Experience of the following:

Your experience in a commercial environment.
Your experience in a service delivery environment with multiple contracts.
Your experience of working in a complex project delivery environment relating to transformation or launch of a customer facing service

The sift will take place from 10/08/2026

Stage 2: Interview

At interview stage, you will be assessed against the following Success Profile elements:

Behaviours (Seeing the Big Picture, Making Effective Decisions, Communicating and influencing, Leadership, Delivering at Pace)
Technical (Judgement and Leadership, Business Acumen and Commercial Judgement, Leadership Skills and Capability)
Experience

You will also be required to create and deliver a presentation to assess the Behaviours Communicating and Influencing and Seeing the Big Picture. Guidance will be provided if you are invited to interview.

The interviews will take place from 25/08/2026

This interview will be conducted online via Microsoft Teams. Further details will be provided to you should you be selected for interview.

You can find out more about our hiring process, how to apply, and application and interview guidance on our careers site .

Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change

Further information on the selection process

We will also hold a 12-month reserve list for this role, which may lead to potential opportunities beyond the role you applied for. You can read more about our reserve lists here.

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the Assistance required section in the Additional requirements page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if youre deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via [email protected] as soon as possible before the closing date to discuss your needs.

Document Accessibility

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you are experiencing accessibility problems with any attachments on this advert or the information on our website, please contact the email address in the 'Contact point for applicants' section.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit the How We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

If your application is successful but you have been dismissed from the Civil Service, your application could be removed at the pre-employment checking stage depending on the nature of the dismissal.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicants details held on the IFD will be refused employment. A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

All external applicants and current employees of accredited non-departmental public bodies (NDPBs) will be required to undergo a Social Media Check. A Social Media Check is a review of your publicly available online activity, typically across platforms like LinkedIn, Facebook, X (formerly Twitter), Instagram, and others. The purpose is to identify any public posts or content that could raise concerns for employers, such as:

Hate speech or discriminatory behaviour
Threats or acts of violence
Illegal activity or substance misuse
Sexually explicit material
Extremist views or affiliations

Importantly, this check does not involve hacking into your accounts or accessing private messages. It only considers content you have chosen to make public. Employers use this kind of screening to help ensure their workplace remains safe, inclusive, and aligned with company values. Its not about judging your personality or lifestyle - its about checking for potential red flags that might affect the role or company culture. If you have questions or concerns about the social media check, we would be happy to explain in more detail whats being looked at and how your data is handled securely and fairly.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements

Working for the Civil Service

The Civil Service Code sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles .

The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil Service Diversity and Inclusion Strategy .

Apply and further information

This vacancy is part of the Great Place to Work for Veterans initiative.

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Alexander Fiddes
Email : [email protected]

Recruitment team

Email : [email protected]

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: [email protected]
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here

Apply Now

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Details

Reference number

Salary

Job grade

Contract type

Business area

Type of role

Working pattern

Number of jobs available

Contents

Location

About the job

Job summary

Job description

Person specification

Behaviours

Technical skills

Benefits

Things you need to know

Artificial intelligence

Selection process details

Security

Nationality requirements

Working for the Civil Service

Diversity and Inclusion

Apply and further information

Contact point for applicants

Job contact :

Recruitment team

Further information