Customer services team leader Work, Jobs in Heckmondwike, Wyk (with Salaries)

Customer Services Team Leader
DRiV —Bradford
- English
- Team management
- Travel
CS Team Managers - Customer Service Team Manager
Evri —Morley
- Full-time
- Communication skills
- Time management
9d
Customer Service Team Leader
Sonex Financial —City and Borough of Leeds
- £30,000 - £35,000 a year
- Full-time
- Computer literacy
- Continuous improvement
- Mentoring
Quick apply
10d
Customer Service Team Leader
DUSK —Leeds
- Full-time
- Continuous improvement
- Mentoring
- In-person
- Employee discount
Quick apply
8d
Customer Support Team Manager
Yorkshire Water —Bradford
- £36,774 - £45,774 a year
- Full-time
- Training & development
- Leadership
- Communication skills
- Free parking
- Annual leave
CS Team Managers - Customer Service Team Manager
Hermes Europe —Morley
- Communication skills
7d
Customer Experience Transformation Lead
Mamas & Papas —Huddersfield
- Full-time
- Employee discount
Quick apply
17h
Customer Relations Team Leader
Skipton Building Society —Skipton
- £39,300 a year
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
6d
Luxury Booking Sales Team Leader
Space Dental —Wakefield
- From £40,000 a year
- Full-time
- Analysis skills
- In-person
- Training & development
- Free parking
- Store discount
Quick apply
1d
Gas Team Leader
Yorkshire Housing —Leeds
- £46,659 a year
- Microsoft Outlook
- Customer service
- Maintenance
- Annual leave
- Employee discount
Client Services Lead
Radfield Home Care —Ossett
- £15.50 an hour
- Weekend availability
- Continuous improvement
- Organisational skills
- IT
- Paid training
- Annual leave
Quick apply
Clinical Admin Team Lead
Spire Healthcare —Elland
- Full-time
- Supervising experience
- Continuous improvement
- Recruiting
- Free parking
- Annual leave
8d
Lead Dental Receptionist/Patient Care Co-ordinator
Vitruvian Dental Studio —Leeds
- £30,000 a year
- Part-time
- Management
- Organisational skills
- In-person
- Free parking
Quick apply
2d
People & Service Team Leader
River Island —Wakefield
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Replenishment Team Manager
IKEA —Leeds
- From £29,215 a year
- Full-time
- Computer literacy
- Computer skills
- Communication skills
8d
Multichannel Cx Team Lead
Vintage Cash Cow —Morley
- £30,000 - £32,000 a year
- Full-time
- CRM software
- Continuous improvement
- Training & development
Quick apply
Customer Success Lead
Pharmacy2U —Leeds
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
UK Small Works Team Leader
HAGS —Leeds
- Business development
- Continuous improvement
- Team management
3h
Helpdesk Lead
CBRE —Leeds
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
Team Leader (Reinstatement)
Avove —Brighouse
- Full-time
- Team management
- Quality control
- Training & development
- Employee assistance programme
Quick apply

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customer services team leader jobs near heckmondwike, wyk

Customer Services Team Leader

DRiV -
Bradford

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Job details

Qualifications

EDI
Stakeholder liaison
GCSE
Business processes
Internal department liaison
English
Microsoft Office Suite
Complaint handling
Performance management
Team management
Relationship management
Professional development mentoring
Customer interaction
Training & development
Networking
Communication skills
Supply chain customer service
A Level

Full job description

Role Purpose & Overview:

To own the operational and day-to-day management of the Bradford Customer Service department, while providing key support to the Senior CSM on all relevant departmental projects within the assigned regions. Act as the primary escalation point for all local customer-related issues, working closely and collaboratively with Sales Managers and regional business functions to ensure operational efficiency and business continuity. Lead, coach, and support the professional development of all direct reports, driving efficiency, productivity, and engagement to enable the effective achievement of departmental goals and KPIs.

RESPONSIBILITIES:

Actively participate and collaborate in all regional CS projects, providing key operational support to the Senior CSM
Take full responsibility for the day-to-day running of the Bradford CS team (covering UK, Nordics, BNL and all EU E-business portfolios); providing guidance, leadership, and support in the management of key customer accounts and end-to-end OTC (order to cash) process:

Build strong professional relationships across all internal and external networks (including local and regional CS teams, customers, and all relevant business functions)
Provide key operational support to Senior CS manager to ensure successful & timely delivery of local and regional CS projects
Deliver first class customer support and assistance, ensuring first class service, acting as a role model for direct reports
Close liaison with transporters and external stakeholders, including close follow up on any issues affecting customer delivery and OTIF (on time in full)
Support in the set up/processing of new customer accounts (or implement changes to existing accounts) and business approval forms
Support in the updating and maintenance of customer master data records
Closely monitor sales, order processing and end-to-end OTS (order to shipment) process across areas of responsibility
Promote & support in the adoption of electronic ordering (Teccom, EDI), automation and standardization across CS processes and procedures
Drive efficiency and productivity: maximising sales output, reducing past due with stock on hand & increasing velocity in the order to shipment process
Proactive resolution of customer complaints through liaison with appropriate depts. and follow up (following appropriate escalation process)
Follow-up proactively with material and delivery issues, ensuring high level of customer focus
Interface with credit and finance department (and all other departments) in a timely manner to address & resolve potential delivery blocks
Initial point of contact for local and regional escalations and complaints

JOB REQUIREMENTS:

Previous Team Leader or senior role experience (or minimum 5 years in a fast-paced customer-facing role) (essential)
Proven track record of managing a busy complex workload (essential)
Willingness to undertake European travel when required (essential)
SAP knowledge and experience (essential)
Genuine passion for customer service and customer-centric attitude (essential)
Willingness to participate in ongoing training and development of skills and service in line with ever changing business requirements (essential)
High level of written and spoken English (essential)
Good working knowledge of MS Office (essential)
Excellent communication skills (essential)
People skills (essential)
The ability to work under pressure & liaise confidently across all levels within the business (essential)
Professionalism, tact, and diplomacy (essential)
Minimum/Essential: A level or equivalent (GCSE English and Math’s A-C grade essential)
Automotive industry experience in an international role (advantageous)

#LI-PK1

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Refine Your Search

customer services team leader jobs in heckmondwike, wyk

Customer Services Team Leader

CS Team Managers - Customer Service Team Manager

Customer Service Team Leader

Customer Service Team Leader

Customer Support Team Manager

CS Team Managers - Customer Service Team Manager

Customer Experience Transformation Lead

Customer Relations Team Leader

Luxury Booking Sales Team Leader

Gas Team Leader

Client Services Lead

Clinical Admin Team Lead

Lead Dental Receptionist/Patient Care Co-ordinator

People & Service Team Leader

Replenishment Team Manager

Multichannel Cx Team Lead

Customer Success Lead

UK Small Works Team Leader

Helpdesk Lead

Team Leader (Reinstatement)

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