Contact centre team manager customer service Work, Jobs in Hellesdon, Nfk (with Salaries)

Customer Service Adviser-Mortgages
Haysto —Norwich
- £25,774 - £31,000 a year
- Full-time
- In-person
Quick apply
Customer Service Manager - Rackheath
Angling Direct —Rackheath
- From £40,000 a year
- Customer service
- Leadership
Quick apply
Phone Based - Customer Account Manager
Match the Cash Ltd —Norwich
- £25,000 - £28,000 a year
- Full-time
- Financial services
- In-person
Quick apply
4d
Case Manager
Haysto —Norwich
- £25,774 - £31,774 a year
- Full-time
- In-person
- Work from home
Quick apply
Contact Centre Manager
Epos Now —Norwich
- £35,000 - £40,000 a year
- Full-time
- Customer service
- Communication skills
- Free parking
- Referral programme
4h
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Norwich
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Customer Advisor
Thurlow Nunn —Norwich
- £26,507.98 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Customer Services Manager
Bromford Flagship Livewest —Dereham
- £38,352.63 a year
- Full-time
- Management
- Customer service
- Microsoft Office
14d
Community Payback Placement Co-ordinator - Norwich (East of England)
HM Prison & Probation Service —Norwich
- £20,001 - £40,000 a year
- Weekend availability
- Hybrid work
- Presentation skills
- Driving
- Annual leave
- Employee discount
6d
Delivery Team Trainer
Evri —North Walsham
- £28,000 - £32,000 a year
- Full-time
- Customer service
- Travel
7d
Client Development Manager
NielsenIQ —Norwich
- £33,000 - £40,000 a year
- Full-time
- Sales
- English
- SQL
- Employee assistance programme
- Flexible schedule
Quick apply
Customer support Consultant
Epos Now —Norwich
- £25,396 - £27,000 a year
- Full-time
- Hospitality
- Google Suite
- Customer service
- Free parking
- Annual leave
Customer Care Executive
Serco Plc —Watton
- £26,509.50 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Employee assistance programme
1d
Picker/Driver
Booker Group —Great Yarmouth
- Employee assistance programme
- Employee discount
Quick apply
11d
Military Training Instructor
Learning Curve Group —Norwich
- £26,000 - £30,000 a year
- Full-time
- Military
- English
- Classroom experience
- Annual leave
3h
Dispenser
Boots —Wymondham
- £16.64 an hour
- Part-time
- IT
- Employee assistance programme
- Employee discount
Area Manager
Booker Group —Great Yarmouth
- IT
- Restaurant
- Employee assistance programme
- Employee discount
Quick apply
11d
Production Leader
Elis —Fakenham
- £33,000 - £35,000 a year
- Hospitality
- Hotel
- No degree
- Employee assistance programme
Electrical Technician
Serco Group —Norwich
- Up to £45,951 a year
- Full-time
- Hybrid work
- Maintenance
- Communication skills
- Employee assistance programme
Maths Tutor
Learning Curve Group —Norwich
- £7,916.67 - £8,972.22 a year
- Part-time
- English
- Teaching
- Annual leave
3h

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contact centre team manager customer service jobs near hellesdon, nfk

Customer Service Adviser-Mortgages

Haysto -
Norwich

Quick apply

Job details

Full-time
£25,774 - £31,000 a year

Full job description

Job Title: Customer Service Adviser/Administrator (Mortgage Services, 2 Roles Available)

Brand: Haysto, The UK's No.1 Specialist Mortgage Broker.

Rewards: Basic Salary £25,774.00 plus bonus, OTE £31K.

Location: Office Based Full Time in Norwich.

Start Date: August 2026 with Interviews happening now.

Who are Haysto.

Haysto are the UK's leading complex mortgage brokerage and after an exceptional 2025, we're on track to double in size again in 2026 powered by our exclusive partnership with Experian and driven by huge demand for our services.

To keep pace with demand (without compromising quality), we're hiring an additional 2 Customer Service Advisers/Administrators that are know internally as Pre-Application Manager's (PAM) a role that sits at the heart of our sales funnel and customer journey.

The Opportunity:

As a Pre-Application Manager, you'll be responsible for guiding customers from mortgage recommendation to submission.

You'll be responsible for contacting customers promptly, collecting the full suite of lender documents, reviewing them in detail, and packaging cases to a high standard, before submitting cases to our lenders.

It's a role for someone who thrives on pace, accuracy, structure, and enjoys customer communication.

What You'll Be Doing (Day-to-Day)

Your core responsibilities include:

Receiving a high volume of customer experience task's daily, confirming a welcome call is required, and completing it within the 4-hour Service Level Agreement.
Contacting customers by telephone promptly and requesting the full suite of Day 1 documents
Collecting documents live on the call where possible, and timeboxing follow-up calls where needed
Managing your diary efficiently and maintaining consistent customer contact until documents are complete
Reviewing documents carefully and approving or rejecting, while guiding the customer clearly and professionally
Once fully packaged you will submit the mortgage application to a lender.

Why This Role Matters

This role is a key part of our sales funnel.

Your attention to detail, accuracy, and communication directly impacts:

Customer experience
Speed to offer
Complaint volumes
Team efficiency
Adviser productivity

Done well, you make the whole machine run smoother.

Done poorly the machine starts smoking.

What It's Like to Work at Haysto:

At Haysto, our values aren't posters on a wall or lines in a handbook.
They shape how we think, how we act, and how we win together.

Everyone here is expected to live these values day-to-day, whether you're advising customers, supporting operations, or building the platform behind the scenes.

We Are Customer Obsessed:

Customers sit at the centre of every decision we make. We listen hard, act in their best interests, and measure success by real outcomes not vanity metrics. When our customers win, we win.

We Own the Outcome:

We take responsibility for results, decisions and delivery. No excuses, no finger-pointing. We do what we say we'll do, follow through, and fix what's broken fast.

We Move Fast & Execute:

Speed is one of our biggest competitive advantages. We act with urgency, stay hungry, and never settle for good enough. We keep moving when others slow down or stop.

We Choose Optimism:

We focus on what matters and control what we can. We build together and win together across teams, brands and partners. Trust, collaboration and a positive mindset fuel our growth.

Why Haysto:

Haysto is different.

UK's No.1 specialist mortgage broker.
Winner of the 2025 Treating Customers Fairly Award.
4.9/5 Trustpilot rating.
Market-leading reputation in complex lending.
Remote-first, tech-led, and scaling fast.

Working at Haysto means being part of a high-performance, high-trust environment where expertise is respected, ideas are welcomed, and momentum matters.

Ready to Join One of the UK's Fastest-Scaling Specialist Brokerages?

If you want a role where:

Pace matters.
Quality matters.
Customer experience is non-negotiable.
Your attention to detail makes a real difference.

Then we'd love to hear from you, Click Apply Now, or contact Darren Robins, Haysto's Head of Talent, on 01603-249267.

Work Location: In person

Expected start date: 03/08/2026

Quick apply

Refine Your Search

contact centre team manager customer service jobs in hellesdon, nfk

Customer Service Adviser-Mortgages

Customer Service Manager - Rackheath

Phone Based - Customer Account Manager

Case Manager

Contact Centre Manager

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Customer Advisor

Customer Services Manager

Community Payback Placement Co-ordinator - Norwich (East of England)

Delivery Team Trainer

Client Development Manager

Customer support Consultant

Customer Care Executive

Picker/Driver

Military Training Instructor

Dispenser

Area Manager

Production Leader

Electrical Technician

Maths Tutor

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